Skip to Content

CapCut Chroma Key Not Working – Reasons and Fixes

CapCut Chroma Key Not Working – Reasons and Fixes

CapCut Chroma key is a handy tool to remove the background color from video projects, but some users complain it is not working on the mobile or PC app. 

If CapCut “Chroma Key” feature is not working, this happens when you are using the wrong video format to remove the background. To fix this, capture the video in the RAW or LOG format with the highest quality, resolution, bit rate, and color sampling. On the CapCut desktop, turn off the “Encode Settings” on the app.

In this detailed guide, we’ll explore why the CapCut “Chroma Key” tool is not working on the app and what steps you can take to sort out this problem.

Why is the Chroma Key not working on CapCut?

Why is the Chroma Key not working on CapCut?

Below are some of the reasons why the CapCut “Chroma Key” feature is not working on your mobile device or PC:

  • Encode Settings are enabled on the PC app.
  • The video format is incorrect or unsupported by the Chroma key.
  • Using the Chroma Key to remove the background for inanimate objects.
  • Incorrect emulator settings.
  • Outdated CapCut app. 

How do I get the Chroma Key feature to work on CapCut?

How do I get the Chroma Key feature to work on CapCut?

If CapCut “Chroma Key” feature is not working on your PC or mobile app, here are 6 tried and tested methods that have helped many users fix the issue. 

Disable the Encode Settings on CapCut PC App

The “Encode Settings” on the CapCut PC app allow you to accelerate the hardware decoding and encoding while exporting large video files.

However, these options often cause problems with the “Chroma Key” feature due to incompatibility with the Graphics driver. 

In such cases, it’s best to turn off the “Encode Settings” on the CapCut PC app with these steps:

  • Open “CapCut.”
  • Click the “Gear” icons. 
  • Click “Settings.”
  • Go to the “Performance” tab.
  • Uncheck “Speed Up Hardware Encoding” and “Speed Up Hardware Decoding” under the “Encode Settings.”
Disabling video encode settings on CapCut

After disabling these settings, open your CapCut project and try applying the “Chroma Key” option to check if it’s working now.

Change the Video Format

If your video format is incorrect, it can also cause the “Chroma Key” feature on CapCut to misbehave or remove random colors from the clips. 

Therefore, capture progressive video shoots in the highest quality, bit rate, and color sampling (preferably 4:2:2) available to you. 

Also, ensure to shoot the video in LOG or RAW format with the best resolution to preserve color information while applying the “Chroma Key” in CapCut. 

NOTE: Sometimes, simply restarting the CapCut app on your PC or mobile device also helps resolve the “Chroma Key” not working issue. 

Use Another Editor to Remove Background For Inanimate Objects

The Chroma key on CapCut works well with human subjects or animals because it relies on identifying and removing specific color ranges to create a transparent background. 

However, inanimate objects might need a consistent color range that can be easily isolated, making it difficult for the Chroma key to work effectively.

To fix this, use a green screen in the background of the object to use the Chroma key in CapCut or opt for another video editing software, such as:

  • VEED.
  • Flixier.
  • InVideo.
  • Kapwing.
  • Flimora GO. 

Configure Emulator Settings

If you are using CapCut through BlueStacks on your PC, the emulator settings might be interfering with the “Chroma Key” feature on the app, causing it to stop working. 

To fix this, configure the BlueStacks settings in the following way:

  • Launch BlueStacks.”
  • Open “Menu” (hamburger icon).
  • Go to “Settings” > “Performance” tab.
  • Change “CPU Allocation” and “Memory Allocation” to “High.”
  • Set “Performance Mode” to “High Memory.”
  • Head to the “Graphics” tab. 
  • Configure “Graphics Engine” to “Compatibility” and “Graphics Renderer” to “OpenGL.”
  • Set “Interface Renderer” to “Auto or DirectX,” “GPU Settings” to “Prefer Dedicated Graphics,” and “ASTC” to “Hardware Decoding / Software decoding.”
  • Open “Device Settings.” 
  • Configure “Device Profile” as “One Plus 3T.”
  • Save your settings, restart BlueStacks, and check if the Chroma Key feature works on CapCut.

BlueStacks support team has also suggested clearing the CapCut cache through the emulator. To do this: 

  • Open “BlueStacks.”
  • Go to “My Games” > “System Apps” >”Android Settings.”
  • Select “Apps.”
  • Select “CapCut.”
  • Click “Storage.”
  • Choose “Clear Cache.”

Once you clear the cache, open the CapCut app, try applying “Chroma Key,” and verify the fix. 

Update CapCut App

CapCut developers release new updates occasionally to improve the app’s performance and introduce fixes for the bugs. However, if you have not updated the app recently, you might face issues with its tools and features, like the Chroma key.  

To update CapCut on your mobile device or PC, follow these steps:

CapCut Mobile App:

  • Open “Play Store / App Store.”
  • Find “CapCut.”
  • Tap “Update.”

CapCut PC App:

  • Open “CapCut.”
  • Select the “Gear” icon > “Settings.”
  • Click “Version” > “Check for Updates.”
Updating CapCut PC app
  • Select “Install Now.”

If you are using CapCut through BlueStacks, open the emulator, click “System Apps,” open “Google Play Store,” and choose the Profile icon. Now, select “Manage Apps and Devices,” choose “Updates Available,” and click “Update” next to CapCut to install a new version of the app. 

NOTE: If updating CapCut doesn’t help, try reinstalling the app on your mobile device or PC. 

Reach Out To CapCut Support

If nothing helps and the Chroma Key feature is still not working, email the CapCut support team to discuss and report the problem. They will provide you with more specific assistance and guidance. 

Why isn’t my chroma key showing up on CapCut?

Why isn't my chroma key showing up on CapCut?

Besides the Chroma Key not working issue on CapCut, some users report the feature is not showing on the app at all.

Well, CapCut has moved the “Chroma Key” feature inside the “Cutout” option in the toolbar. Here’s how you can find the tool on the app:


In this article, we’ve explained why the CapCut “Chroma Key” feature is not working on the mobile and PC app and discussed 6 step-by-step solutions to help you resolve the issue. 

Hopefully, with these methods, you can now remove the background from your clips and enjoy a smooth video editing experience on CapCut.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at