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Disney Plus Error Code 91: The Most Common Solutions

Disney Plus Error Code 91: The Most Common Solutions

Are you worried about the Disney Plus Error Code 91 which is restricting you from accessing the Disney Plus service? Well, it is one of the most common errors experienced by Disney Plus users which can be quite frustrating if not resolved quickly.

The error can sometimes be accompanied by the message: Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later.

In this article, we will explain what is Disney Plus Error Code 91, what causes the error to occur, and what are the best methods to fix this error.

What is Disney+ Error Code 91?

Disney+ Error Code 91 is one of the most common errors faced by users of this service which interrupts them from using this service.

This error emerges when your Disney+ Account is unable to connect to the servers of Disney thus resulting in connection failures.

This error often causes a thorn in the neck of users who ultimately start migrating to other OTT platforms by abandoning the Disney+ services.

But wait, you don’t need to worry about anything because you have now reached the right place which will sort out your problem in a couple of minutes.

disney character

What causes Disney+ Error code 91?

There are various reasons why this annoying Error 91 emerges on Disney+ accounts. Some of the common causes of this error are:

  • Poor/unstable internet connectivity
  • Server breakdown
  • Change in internet settings and not updated on the device
  • Too much cache and temporary files accumulation
  • Temporary interruption of service

How to fix Disney+ Error Code 91?

couple watching television
Photo by Envato Elements

Well, you just need to relax first because this error is not as troublesome as you are imagining it to be. We will explain some of the easiest solutions through which you can easily get rid of this error 91.

First of all, check your internet connection

Problems with internet connectivity are one of the major causes of the Disney Plus Error Code 91.

You need to ensure the uninterrupted supply of good speed internet for smooth functioning as well as streaming of service.

To address the issue of internet connectivity, you need to take the following steps

  • Restart your internet router and check whether it is working for other devices
  • Change the Wi-Fi password and update it on your device where you have signed up Disney+ Account.
  • Upgrade your internet package if you are using low-speed internet.
  • Check whether your phone is on low data mode if you are using Disney+ service on it.  Revert to normal data mode if your phone is on low data.

Change VPN settings on the device

If you are using VPN on the device having Disney+ App, then try changing VPN settings as it also sometimes interrupts the internet connection. Reinstall the proxy app, switch the server to other regions, use fast servers available or add a new IP address so that temporary slowdown of the internet is addressed and the error is eliminated.

Remove caches and temporary files

If you are confident about your internet connection and want to move to other fixes for scrapping Error 91 of Disney+, then start remembering when was the last time you removed caches and temporary files from the Disney+ App.

Removing caches also resolves Error 91.

If you are using Disney+ on an Android device, then go to

  • Settings > Apps > Disney+ > Storage > Select both Clear Cache and Clear Data
  • If you are using an iOS device, then delete the Disney+ app and reinstall it since it is the only way to clear the cache on an iOS device
  • If you running Disney+ on PS4, then navigate to Settings > Storage > System Storage > Saved Data > Disney Plus > Options > Delete  
  • On Xbox One, go to My Games and Apps > Apps > Disney Plus > Menu > More Options > Manage App > Clear the Saved data
disney tv

Some other methods to remove Disney Plus Error Code 91

If you are continuously facing the server down problem on Disney Plus, then contact customer support of Disney+ through their website or mobile phone and raise your query.

Also, try to log out of the Disney+ account and then Sign in again. You can also try Signing-in the Disney+ account on another device as well. 

Hopefully, these solutions will help you to get rid of this error.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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