If HBO keeps logging you out, this can be really frustrating as you are robbed of watching your favorite shows and movies.
We have written this guide to help you understand the potential reasons for this glitch and provide you with easy fixes you can execute so you can stay signed in to your account without having to log back in every time you launch the service.
Why does my HBO Max keep logging me out?
New IP issue
You may have completed a reboot on your Wifi router and have been allocated a new IP address. The HBO app will still be set to your previous IP address, so when it changes, it will automatically sign you out due to a change in information.
You’ve updated your password
Other subscribers have noted that once they changed their password (specifically through Now), the streaming service would sign them out.
Full HBO cache files
Over time your HBO cache files will become too full and potentially become corrupt. This will interfere with your HBO account, and the server will keep you signed in.
HBO update required
You might be using an older version of the HBO app on your streaming device.
Unstable internet connection
HBO is an online service and, therefore, requires a constant, stable network to connect to stream without playback issues.
If you want to stream in HD, HBO needs at least 3.1Mbps. If this is not available, your app will underperform, and this can be the reason why it keeps logging you out.
How to stay logged into HBO Max?
Change your password
You can fix the issue by updating your account password. This is a requirement if your Wifi router has updated to a different IP address as HBO won’t recognize the new version. Once you change your password and confirm you want to stay logged in, HBO should not kick you out again.
Restart your device
If you recently updated your password on HBO or the platform you use to access the app, you may need to refresh your device to process the change.
Complete a system restart and relaunch HBO. It may ask you if you want to save your password; confirm this with a yes.
Empty cache files
Cache files downloaded onto your device are inevitable every time you open HBO and stream online. Clear out these files to erase any corrupt data and free up storage space.
Chrome:
Step 1. Open Chrome and paste ‘chrome://settings/clearBrowserData’ in the search bar
Step 2. Tick the tabs in the ‘Basic’ tab
Step 3. Confirm you want to erase by pressing ‘Clear Data’
The ‘Advanced’ tab should be checked automatically.
Safari:
Step 1. Open Safari and click on ‘Preferences’ from the drop-down menu
Step 2. Select the ‘Advanced’ tab and enable the ‘Show Develop Menu’
Step 3. Launch the ‘Show Develop Menu’ and press ‘Empty Cache’
Confirm this step. Erase your browsing history, too, if it seems to be quite long.
Update the HBO app
Your HBO app may be due to an update, which is why it keeps signing you out.
A smart device should automatically update HBO when a new version is available. However, this can sometimes be interrupted or fail.
Find HBO on your Play Store. There should be an ‘Update’ button available for you to press. Select this and allow your device to complete the download.
Tip: Restart your device to erase any faulty files still stored.
Refresh the internet connection
You can check your current internet speed. If it is not performing as it should, reset your Wi-Fi router.
This will not only improve your speeds but also better your internet connection with your network service provider.
Unplug your router for a few moments before you plug it back in once your modem has re-established a connection, open HBO and sign in.
HBO Max keeps signing me out of PS4
If HBO Max keeps signing you out on your PlayStation, the PS4 error CE-34878-0 may have occurred on your console. This error code means that there is an issue with the HBO Max app on your gaming device. This error can also transpire if there is a problem with your PS4 that is causing conflict with your downloaded apps.
So, how can you get rid of this error on your PS4 when you try and log in to your HBO account? You can activate the following steps;
- Restart your console
- Clear cache files
- Reinstall HBO Max
- Update software
Check that your PS4’s operating system is up to date, as well as your HBO app.
How many devices can you have on HBO Max?
HBO allows a subscriber to sign into their account on a maximum of three different devices simultaneously. If you try to go over this limit, HBO may automatically log you out. Although you’re only allowed to stream on three different platforms simultaneously, you can activate up to five different profiles.
The online streaming app also gives you the option to share your account details with a maximum of two different people.
If you want to kick other users off of your HBO Max account and sign them out, you can do so from the settings section of your account;
Profile > Settings > Manage Devices > Sign All Devices Out
Note, if you update your password, any additional users on your account will be signed out by HBO and will need to log in again with the new password.
Under this setting tab, you will be able to see all the devices that have used your HBO profile.
Conclusion
We hope this guide has helped you understand why HBO keeps logging you out and that one of our solutions fixed this problem on your device.
If this issue carries on, we suggest you contact HBO support directly as there may be an underlying issue with your account.
