Apple TV is one of the most popular devices for streaming HBO Max. Although many users enjoy watching HBO Max shows, some users report that the HBO Max won’t load on Apple TV, no matter what they do.

If the HBO Max app is not loading on your Apple TV, this happens when you download the app on an older model of the Apple TV. To fix the HBO Max loading issue, use Apple TV HD or Apple TV 4K with the latest tvOS.

HBO Max is a new streaming service that offers a wide range of new content, including HBO shows and movies. Unfortunately, though, sometimes you’ll have a hard time loading it on your Apple TV. In this article, we’ll explain the reasons for the issue and what you can do about it.

How do I load HBO Max on my Apple TV?

the hbo app

To load the HBO app on your Apple TV, do the following.

  • Connect the Apple TV device to your smart TV, find the App Store and open it.
  • Now, click on the search icon and type HBO Max.
  • Next, select the app and hit the download option.
  • Once the app is downloaded, click on the Open option to launch the app.
  • Next, click on the Sign-in option to log in to your HBO account or select the Subscribe Now option to sign up for a new account.

Why is my HBO Max not loading?

apple tv software update

Below are some reasons why HBO Max is not loading on your Apple TV.

  • You have downloaded the app on an incompatible or older generation Apple TV.
  • The HBO Max app is outdated.
  • Your internet connection speed is poor, or Wi-Fi has weak signals.
  • Your Apple TV firmware is not updated to the latest version.
  • HBO Max is not installed correctly.
  • The HBO Max app or Apple TV is experiencing technical issues.
  • HBO Max service is experiencing an outage.

How do I fix HBO Max on Apple TV?

connection speed

If the HBO Max won’t load on Apple TV, try the below-outlined workarounds to get the app up and running.

Check if the Apple TV is supported

Ensure that you are using the HBO Max app on a supported Apple TV. Currently, the streaming service only supports Apple TV HD and Apple TV 4K with the latest tvOS.

Therefore, if you are trying to use the service on an older generation or incompatible device, access HBO Max through a web browser or replace your Apple TV. 

Reset your network connection

Both the Apple TV and HBO Max app run on an active internet connection. Run a speed test on your network and do the following to improve your connection:

  • Power cycle your router and re-establish the connection.
  • Make sure your TV is placed within a strong range of Wi-Fi signals.
  • Increase your broadband bandwidth.
  • Use an Ethernet connect to the router directly rather than an unstable WiFi.
  • Contact your internet service provider to resolve technical network issues.

Note: Also, try restarting your Apple TV to clear out any minor technical problems the device is experiencing.

Re-login to the HBO Max app

Your HBO Max account data may have been caught in an unintentional loop or bugs that caused the app not to work on your Apple TV. To resolve the issue, sign out of the app and re-login in the following way:

  • Launch a web browser and go to your HBO Max account.
  • Now, click on the Profile option and head over to Manage Devices.
  • From the list of devices, find Apple TV, and click on the Sign-Out option next to it.
  • Afterward, head over to your Apple TV and sign in to the HBO Max app using your account credentials. 
  • Finally, check if the HBO Max app is loading or not.

Update the HBO Max app

If you have not updated the HBO Max app to its latest version, it might stop working on your Apple TV. Update the app by following the steps below:

  • Launch your Apple TV and make sure you are connected to a stable network.
  • Now, access the App Store and head over to the Purchased tab.
  • Next, find the HBO Max app and click on the Update option.
  • Finally, launch the HBO Max app once the update is complete and see if the issue is resolved.

Note: If updating the HBO Max app doesn’t work, reinstall the app by navigating to the Apple TV Home Screen and find the HBO Max app. Now, press the Touch Surface button on your remote and select the delete option. Afterward, reinstall the app from the App Store.

Update the Apple TV firmware

Since the HBO Max app only works on the latest tvOS version, you need to keep your Apple TV firmware up-to-date for the app to load on your TV. To do so:

  • From your Apple TV Home screen, access the Settings menu. 
  • Now, head over to the System tab and click on the Software Updates option. 
  • Next, click on the Update Software option. 
  • If a new software version is available, click on the Download option.
  • Afterward, launch the HBO Max app to verify the fix. 

Note: If none of the above fixes work, check the HBO Max server and see if it is facing an outage. 

How do I do a hard reset on my Apple TV?

apple tv restart

Try resetting your Apple TV to remove any technical glitches or configuration issues preventing the HBO app from working on your TV. To do so:

  • Launch your Apple TV and connect to a strong internet connection. 
  • Head over to the Settings option from the Home screen and click on the System tab. 
  • Now, locate the Reset option and click on it. 
  • Afterward, confirm your action when prompted. 
  • Once your Apple TV is reset to its default settings, install the HBO Max app, and your issue should be resolved. 

Note: Resetting your Apple TV will remove all your preferences, settings, and apps that you have purchased. 


Sometimes, HBO Max won’t load on your Apple TV, although the app works on several supported devices, leaving its users frustrated. In this article, we have outlined five potential solutions to help you get the app working on your Apple TV.

Hopefully, with these steps, you can fix the problem; if not, connect with Apple or HBO Max support to get further help.