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How to Fix Sky Error Code 14 in Three Simple Steps

How to Fix Sky Error Code 14 in Three Simple Steps

Can’t seem to wrap your head around the Sky error code 14 that keeps popping up and ruins your entertainment experience? Here’s everything you need to do to fix it.

Entertainment has become fairly simplified over years, thanks to the internet and smart devices that make it possible. Streaming media is all the rage right now, with giants such as Netflix and Amazon Prime Video coming out of nowhere to contest with the established cable TV brands.

However, old names in the business such as Sky TV are also evolving with the changing tides, adopting the online business model with services such as Sky Go. The mobile service allows Android and iOS users to easily stream their subscribed TV shows and movies on the mobile and tablet screen.

How to Fix Sky Error Code 14 on Sky Go

Despite sporting plenty of features and an array of channels from the cable platform, the Sky TV mobile app isn’t perfect. Several users have reported the appearance of “The codec reported an error. Error Code: 14” when streaming content with the app on their mobile devices. Here’s what you can do to fix it:

Fix #1 – Update the Sky Go App

update sky go app
  • Head to the Google Play Store on Android or App Store on your iOS device.
  • Navigate to the Update on iOS or My apps & games Android device.
  • Look for any pending update for the Sky Go app and tap on Update.
  • Wait for the app to be updated and then reboot the device for safe measure.

Fix #2 – Check the Internet Connection

fix internet connection
  • Head to the Settings – Wi-Fi and then tap the toggle switch on and off to reconnect.
  • If on a mobile network, toggle the Airplane Mode on and then off.
  • Reboot the device by pressing and holding the power button to soft reset the device.

Fix #3 – Clear Sky Go App Data

clear app data
  • On your Android phone find the Sky Go app and long press on the icon to open the Apple Info screen.
  • Under the Storage & cache menu, press the Clear Cache button and confirm.
  • Additionally, you can also press the Clear Storage button, after which you will need to log into the app again.

Final Solution – Wait for an Update

Several reports suggest that the issue lies with the Sky Go service, rather than the mobile devices that it is being used with. The majority of subscribers have faced the issue right after a new app update was released, which could suggest a compatibility issue. In this scenario, the best advice is to wait it out while Sky rolls out another incremental update for the app.

Final Words

Did the simple ways to resolve Sky error code 14 help you get your entertainment on, or are you still waiting for an official update from Sky TV to fix the issue? Do share in the comments section.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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