Are you wondering why Hulu won’t accept your email address while trying to log in to your account? Have you tried to type in your email multiple times but are still unable to access your account? In this article, we will show you why Hulu is not letting you access your account and what can you do about it.
Quite a few Hulu users are reporting that while watching content, Hulu logs them out of their accounts. Furthermore, when they try to log in again, Hulu won’t accept their email as a valid email address. Moreover, a few users are having the same issue when they try to create a new Hulu account through third parties such as Roku, Amazon, etc.
Why is Hulu suddenly not working?
If Hulu is not accepting your email while you are trying to log in or create a new account, it can be due to the following reasons.
- Wrong login credentials
- The Hulu servers are down
- Hulu subscription is expired or your payment method is declined
- Hulu app is malfunctioning
What do I do if Hulu isn’t working?
If you can’t log in to your Hulu account with your email, try these troubleshooting steps to get Hulu access back.
Use accurate login credentials
As with most secured websites and apps, the Hulu login credentials are case-sensitive. Sometimes, the Caps lock on your keyboard, mobile device, or any streaming device is automatically set to on. Therefore, you end up entering the wrong email every time.
Furthermore, quite a few people pay for the Hulu service through third parties such as Amazon, Roku, and Spotify. In this case, try the same email and password on Hulu that you use in these third-party services. Quite often, the third-party login details are the same for Hulu as well.
Check the status of your subscription
Your Hulu account can be put on hold with limited activity if your subscription has expired. In this case, Hulu won’t accept your email as a valid login credential to access the content. However, you can access basic account settings to view your Hulu subscription status.
Most of the time, your Hulu service fails to auto-renew as your payment method is invalid on the system. When that happens, your subscription won’t renew automatically. Therefore, Hulu logs you out of the system and throws an invalid email error.
To fix this issue, occasionally go to your Account page and check the status of your subscription. Check for any red flags for the payment methods and add a valid one as soon as possible. If you are using Hulu as a bundle package, make sure that your whole bundle package is active as well.
Figure out Hulu app issues
If you are accessing Hulu through its app on a streaming device, the app itself can malfunction and generate a bug that results in Hulu not accepting your email. To fix Hulu app issues:
- Restart the Hulu app and Power cycle your streaming device
- Fix internet speed issues
- Update Hulu’s app on your streaming device
- Clear the Hulu’s app cache
Hulu Server Problems
Hulu app has more than 40 million subscribers. With that kind of fan base, you can expect their servers to overload and experience outages. When that happens, Hulu won’t let you log in and accept your email and password until the service is restored to normal.
Therefore, visit Downdetector or the official Hulu Twitter page for the recent updates on an outage and wait patiently until the server problem is resolved.
How do I reset my email on Hulu?
If none of the fixes in this guide is helping you log back into your Hulu account with your email, the last thing you can try is to change your email to a new one. For this, you need the Hulu Account Recovery tool.
However, to verify your existing Hulu email they have on their server, you’ll be needing complete account payment information. To do this:
- Open your web browser and go to the Hulu website
- Locate the Contact page and then select Device Setup & Login
- Next, navigate to Email & Password Not Working
- Finally, click on “I Still Need Help” and talk to a Hulu agent to change your email.
Alternatively, you can go to the Hulu account settings and can change your email from there as well. However, you may need to verify the new changes.
The Hulu app is a great way to access enjoyable content. However, if you can’t log in to your Hulu account, you are paying for nothing as you will get no movies and TV shows.
Hopefully, this guide helped you get your Hulu access back to you. If you are using Hulu on a web browser, we recommend clearing the browser cookies to fix the email issue.