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How To Fix Netflix Error ‘Cannot Reach Netflix Service’

How To Fix Netflix Error ‘Cannot Reach Netflix Service’

Running into the error code that says you cannot reach Netflix’s service is understandably frustrating. With this error, you will not be able to stream your favorite programs.

Network issues are typically the cause for the ‘Sorry, we could not reach the Netflix service‘ error message. To fix the error, try clearing your cached data and signing in and out of your Netflix account. If the issue persists, ensure you have a strong and stable internet connection.

Here is a complete guide to getting the streaming app back up and running. Let’s start by evaluating what’s causing the Netflix error. Often the most annoying issues are the easiest to fix.

How Do You Fix Sorry We Could Not Reach The Netflix Service?

watching netflix

Next, let’s address how you view Netflix to analyze this error code. Troubleshooting will look different if you use a mobile app, laptop internet browser, or Smart TV.

Why Does My Android Say Cannot Reach Netflix Service?

If you are on an Android tablet or phone, you will need to clear your data. Follow these steps:

  • Go to the Home screen on your device, find and click Settings
  • Select General or Apps or Applications
  • Then click Manage Applications, Application Manager or Manage All Apps
  • Scroll down and select Netflix > Storage > Clear Data/Clear Storage > OK
  • If you don’t see Netflix, find the Downloaded tab
  • Try your Netflix app again

If your Netflix app is still not working, try restarting your Android device. Turn it off and wait 30 seconds before turning it back on.

Why Does My Roku Say Unable To Connect To Netflix?

the Netflix app

If you are using a Roku, try these troubleshooting tips:

  1. Reload the Netflix App
    1. On the screen that displays the error code select More Details.
    1. Select Reload Netflix.
    1. After the App Reloads, try Netflix again.

If this doesn’t solve your problem, move to step #2.

  • Restart Your Device
    • Power off your device, then unplug the power cable.
    • Wait 30 seconds
    • Plug the power cable back into the socket, then turn on the device.
    • Try Netflix again.

If this does not fix your Netflix connection, move on to step #3.

  • Deactivate and Reactivate the Netflix App
    • Highlight the Netflix app and select the star key on the remote
    • Select Remove Channel
    • Confirm Remove Channel
    • Press Streaming Channels on the home screen
    • Select Movies & TV
    • Find Netflix
    • Click Add Channel
    • Select Go to Channel
    • Log into your Netflix account and try Netflix again.

Hopefully, this solves the Netflix connection issues on your Roku device.

How to Fix Netflix Error Code Cannot Connect to Netflix Service on Smart TV

sitting watching netflix

Try these troubleshooting tips if you are trying to view Netflix on a Smart TV. Start by completing steps 1 and 2 under the Roku troubleshooting tips above.

In other words, often reloading the Netflix app or restarting your device will fix this connection issue. However, if you face an error code, continue with these steps.

  1. Sign Out of Netflix
    1. On the Netflix home screen, open the menu on the left side
    1. Select Get Help/Settings
    1. Click Sign Out

If you can’t sign out, select these buttons in order using your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. You should then be able to Sign Out or Reset. Then follow these steps to relaunch Netflix.

  • Relaunch Netflix
    • On the Netflix home screen, log into your account.
    • Try Netflix again
    • If you receive an error code, select Exit.
    • Open Netflix again
  • Restart Your Home Network
    • Switch off your Smart TV
    • Unplug your modem or wireless router from the power for 30 seconds.
    • Plug your modem or wireless router back into the power socket. Wait for the indicator lights to turn on.
    • Switch your Smart TV back on and try Netflix.

Consequently, you might have other issues if these do not fix Netflix on your Smart TV. Don’t fret. We’ve compiled another great guide to improving Netflix crashes on Smart TVs.

Final Concessions

Hopefully, these troubleshooting strategies were helpful to you.

If you are still experiencing an error code, ensure that Netflix’s service isn’t down. Try visiting this down detector to ensure there are no issues with the Netflix servers.


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