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Netflix HTP 998 Won’t Let You Stream: 6 Ways To Fix This

Netflix HTP 998 Won’t Let You Stream: 6 Ways To Fix This

Are you trying to stream your favourite TV show but keep getting stuck on Netflix HTP 998? Fear not. With the help of this detailed guide, you’ll be able to go back to binging that show in no time. Keep reading to figure out why this issue arises in the first place and how to resolve it. 

Calling Netflix a popular streaming platform would be an understatement. Over the years, the platform has garnered so much acclaim that it’s synonymous with entertainment to many of us. Perhaps so many of us prefer Netflix over other streaming services because of the tons of content the service provides. 

The fact that the service now has production houses to shoot original series is a testament to its popularity. However, our favourite streaming service isn’t resistant to problems. The Netflix HTP 998 error demonstrates this reported over the years.  

What Does Code HTP-998 Mean on Netflix?

What Does Code HTP-998 Mean on Netflix?

Netflix HP 998 is usually accompanied by the following message: 

 “We’re having trouble accessing these titles for you right now. Please try again later.”

This usually indicates that you are facing connectivity issues—your device isn’t able to connect to the streaming service. You’ll find that this error is a lot more common while streaming on your phone than on your computer or TV. 

Here are three main reasons why the error occurs: 

  • Your mobile device is having issues connecting to the internet. 
  • There are some discrepancies in the mobile application. This can be quickly resolved by resetting the saved data. 
  • Issues with your mobile device. Conduct a power cycle to resolve distorted configurations on your phone.

How Do I Fix My Netflix Network Problem?

amazon fire stick wont connect to wifi

Check out our suggestions on how to fix the Netflix HTP 998 error. 

Solution 1: Restart Your Device 

If you suspect that your computer is running into configuration issues, then the best thing to do is restart your device. 

  • Unplug the device for one minute 
  • During this time, press down on the power button to successfully discharge it. If this isn’t possible, you can leave the device unplugged for 3 minutes instead. 
  • Plug your device back in and turn it on 
  • Try to access Netflix back. 

Solution 2: Restart Your Home Network 

Firstly, leave your device and modem equipment powered off and unplugged for 30 seconds. After waiting the appropriate amount of time, turn on both devices. Pay attention to the modem’s activity lights. Ensure no new lights are blinking on. Lastly, try to reaccess Netflix. 

Solution 3: Improve your WiFi Signal 

There is a possibility that a poor internet connection causes this Netflix HTP 998 error. If the first two steps don’t work, follow these suggestions: 

  • Elevate your router if it’s on the floor or installed at a low level. Installing the device at a decent height can help it catch signals better. 
  • Clear away other wireless devices that may be obstructing the signals. These could be cordless phones or even microwaves. 

Solution 4: Reinstall the Netflix App 

You always have the option of reinstalling your Netflix app.

  • Open your Play Store Apple Store and search for Netflix. 
  • Tap the Uninstall button. Before you do so, keep in mind that this will delete any movies or series you’ve downloaded onto the device. 
  • Tap Uninstall again to confirm 
  • Once this is done, tap Install. 
  • When the app is installed, tap Open and try Netflix again. s

Solution 5: Clear the Netflix App Data 

Our fifth suggestion to help resolve this Netflix HTP 998 error is to clear all your app’s data. Keep in mind that doing this can permanently erase any TV shows and movies you have downloaded on your device. 

  • From your device’s home screen, navigate to Settings and then click on General. 
  • Select Apps and then click Manage Applications/ Application Manager. Manage All Apps. The name varies from device to device. 
  • Scroll down to find Netflix 
  • Select Storage 
  • Click on Clear Data or Clear Storage. Lastly, click OK. 

Solution 6: Check Your Date and Time Settings 

Though this may seem like a trivial step, in some cases, it can help resolve this Netflix error. Follow the steps below: 

  • From your mobile phone’s home screen, navigate rot Settings. 
  • Tap System > Date & Time. 
  • Ensure you turn on “Use Network-provided time.”
  • Ensure “Use Network-provided time zone” is turned on.
  • Try to access Netflix again.

Netflix HTP 998 Error Despite Being Connected to the Internet?  

Netflix HTP 998 Error Despite Being Connected to the Internet?

As we’ve mentioned earlier, one of the reasons this error occurs could be a poor internet connection. However, what happens when Netflix says your connection has dropped even though it hasn’t? 

While this may seem like a sticky situation to be in, we have a few suggestions that may be useful. 

  • Hit the Refresh Button: Sometimes, there’s a slight hiccup with the signals. Your app may pick this up to be a failed connection. Usually, this issue fixes itself. However, if the page is stuck, you may want to refresh it. Do this by closing the application and starting it again. 
  • Restart the Internet Connection: If refreshing the app doesn’t work, you can try restarting your internet connection. Do this by rebooting your router and modem.
  • Turn off the VPN: Netflix doesn’t support VPNs. If yours is turned on, that could explain why youre getting an error message. Try disabling your VPN and reconnecting your device to Netflix. 
  • Contact Your ISP: While this is not as common as the other three, t could be that your ISP has blocked Netflix. Some internet service providers tend to block streaming services during peak hours. Get in touch with your ISP and get a proper diagnosis for why this error might be occurring. There’s a good chance that ISP can fix this issue for you permanently. 


There’s no doubt that Netflix is one of the most widely used streaming apps in the world. That being said, it’s not uncommon to run into errors while streaming. Using the methods highlighted above, you should be able to quickly and efficiently solve the Netflix HTP 998 error. 


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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