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Oculus Quest Store Not Working – Reasons + Fixes

Oculus Quest Store Not Working – Reasons + Fixes

The Oculus Quest Store lets you discover live VR events and initiate purchases, but sometimes, it stops working while accessing it from the mobile or PC Oculus app.

If the Oculus Quest Store is not working, this happens when the headset is not paired with the Meta Quest app on your device. To fix this, turn on the headset and enable Bluetooth and Wi-Fi on your device. Launch the app, navigate to “Menu” > “Devices” > “Pair New Headset,” and select headset type to let it pair with the app automatically. 

In this article, we’ll explore why the Oculus Quest Store is not working and what steps you can take to resolve this issue without much effort. 

Why does my Oculus store not load?

Why does my Oculus store not load

If the Oculus Quest Store is not working and won’t let you install games or apps through the Oculus mobile or PC app, this could happen due to one of the following reasons:

  • Oculus server outages.
  • Headset not paired with the Meta Quest app on your smartphone, tablet, or iPad.
  • Unstable Wi-Fi signals.
  • Outdated headset software.
  • Outdated mobile or PC app. 
  • Corrupt installation files. 
  • Corrupt updates or files on the headset.

How to fix Oculus Quest Store not working?

How to fix Oculus Quest Store not working

If Oculus Quest Store is not working while using the Oculus mobile or PC app, here are 8 easy-to-follow fixes to get access back.

Pair the Headset with the Meta Quest App

Your headset might not be paired with the Meta Quest mobile app, which is not letting you access the Oculus Quest Store.

To confirm this, open “Meta Quest” on your iOS or Android device, tap “Menu,” select “Devices,” and check your Oculus Quest status.

If the headset is not paired with the app, do the following steps:

  • Enable Bluetooth and Wi-Fi on your device and turn on the Oculus Quest 2.
  • Open “Meta Quest.”
  • Tap “Menu.”
  • Tap “Devices.”
  • Select “Pair New Headset.”
  • Select your Oculus Quest.
  • The app will start searching for your headset and pair with it automatically.

NOTE: Make sure to connect your device and Oculus Quest to the same Wi-Fi connection, and try accessing the Oculus Quest Store now.

Troubleshoot the Network Issue

Oculus Quest and the mobile/PC app require a strong internet connection to provide you seamless virtual reality experience. However, if your Wi-Fi signals are unstable, the Oculus Quest Store will stop working and won’t load any games or apps. 

To fix this, move your headset and the device running the Oculus app closer to the router to improve the signal strength. Alternatively, power cycle the router to refresh the internet connection and see if you can access the Quest Store.

Update the Meta Quest or Oculus PC App

The Oculus app on your mobile device or PC may be outdated, resulting in the Oculus Quest Store not working.

So, try updating the app with these steps:

Mobile app:

  • Open Play Store/App Store.
  • Search “Meta Quest.”
  • Tap “Update.”

Oculus PC app: 

  • Open the Oculus PC app.
  • Click “Library.”
  • Click “Updates” to check for new app updates and install them.

After updating, open the Meta Quest app, turn on the headset, and see if you can access the apps and games in the Oculus Quest Store. Updating the app also helped many users fix the Oculus error code hdslvc2.

Update the Oculus Quest Software

Oculus automatically installs new updates on your headset while charging to avoid compatibility issues with VR games or apps. 

However, if the gadget runs on outdated firmware, the Oculus Quest Store won’t load any downloadable content after pairing it with the Oculus app.

To manually update the Oculus Quest software, do the following steps:

  • Press the “Oculus” button on the Right Touch Controller to open the menu.
  • Hover over the clock and open the “Quick Settings” panel.
  • Select “Settings.”
  • Go to “System.”
  • Select “System Update.”
Updating Quest software
  • If an update is available, click the Install option, and hopefully, the Oculus Quest Store will start working again.

Repair the Oculus PC App

Sometimes, corrupted files or data on the Oculus PC app lead to the Quest Store failing to work on the headset and not letting you access its content.

To resolve this issue, repair the Oculus PC app with the following steps:

  • Open your preferred browser on your PC and go to the Oculus Setup page. 
  • Scroll to “Quest”
  • Click “Download Setup.”
  • Select “Repair” 
  • Select “Yes.” 
  • Let the Repair process run and install. 
  • Open the Oculus PC app and connect the headset to your PC.
  • Open the Oculus Quest Store and see if the problem persists. 

NOTE: If you get the Windows Defender’s warning message while installing the setup, click “More info” and choose “Run anyway.”

Reinstall the Meta Quest App

Reinstalling the Meta Quest app on your iOS or Android device can remove any corrupted installation files preventing the Oculus Quest Store from loading.

To do this, tap and hold the Meta Quest app on your iOS or Android home screen, tap “Uninstall,” and tap “OK” to confirm the process.

Now, open “App Store/Google Play Store,” search for the Meta Quest app, and tap “GET” or “Install.”

Next, launch the app, pair it with your headset, and verify the fix.

Check the Oculus Server

Oculus servers often experience outages due to maintenance, software updates, and technical issues. This causes the Oculus Quest Store to stop working and won’t let you purchase games or apps.

To verify this, check the Oculus service status on the Meta Quest Help Twitter page or visit Down Detector. If there is an ongoing outage, wait for the Oculus developer team to resolve the issue.

Perform a Factory Reset 

If all else fails, factory reset your Oculus Quest to default settings to remove glitches on the software or erase corrupt data files, preventing you from accessing the Store’s downloadable content. To do this from the mobile app:

  • Open the “Meta Quest” app.
  • Tap “Menu.”
  • Tap “Devices.”
  • Choose your Oculus Quest.
  • Tap “Headset Settings/More Settings.”
  • Tap “Advanced Settings.”
  • Select “Factory Reset.”
Factory resetting Oculus Quest headset
  • Tap “Reset” to confirm the process.

Once the factory reset process is complete, pair the headset with the Meta Quest mobile app and check if the Oculus Quest Store is working now.

Conclusion

In this article, we’ve discussed why the Oculus Quest Store is not working on the headset, the Meta Quest mobile app, or the PC app. We’ve also explored how you can troubleshoot the issue quickly. 

Hopefully, you can now access the Oculus Quest Store and enjoy all the latest VR games and apps without interruption. However, if the issue persists, contact the Meta Quest Support team for a definitive fix. 

Author

  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at https://helpfixthat.com/tauqeer-ahmed/