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“Could Not Establish a Connection To Access Point” LG TV Error – Fix

“Could Not Establish a Connection To Access Point” LG TV Error – Fix

Is your LG TV displaying the error message “could not establish a connection to access point”? What does this mean?

If your LG TV is showing this message it usually means that there’s a connectivity issue with the internet.

There are a few different things you can attempt to get past this message, which are:

  1. Sometimes simply unplugging your TV from the wall and restarting can get the wireless connection working.
  2. Is your wifi working on other devices? Test this, to see if it’s a specific issue with the router (or not)
  3. It’s also useful to check which other devices are using the wifi – are any gaming consoles taking up all the bandwidth?
  4. Does your LGTV connect to 2.4G but not 5G?
  5. As a last resort, you can factory reset the TV.

In this post, I’ll go through these 5 steps so that you can resolve this problem permanently.

person holding tv remote
Photo by Dario on Unsplash

5 Steps To Resolve The “Could Not Establish a Connection To Access Point” LG TV Error

Step 1 – Try Unplugging Your TV

Sounds so simple! But often the simplest resolutions are the best.

Unplug your TV and then plug it back in. Does this solve the issue? If not, go on to Step 2…

Step 2 – Is your wifi working on other devices?

Consider whether the internet router could be causing you problems.

See if your internet is working for other devices, if so, then that’s great.

If not, check your router, reset the router, turn it off and on again and wait for it to load up.

If you’re still experiencing problems with your internet connection, give your provider a call.

Step 3 – Are Your Other Devices Taking Up All The Bandwidth

The easiest way to check this, is to try the router and your LGTV when all the other devices are switched off. If the problem persists, then this is not the issue.

If the TV suddenly works, then you have a few options:

  • Understand that you need to minimize other device use when watching the TV
  • You may need a more powerful Wi-Fi booster

Step 4 – My LG TV connects to 2.4GHz but not 5GHz

Having an LG TV that connects to one bandwidth but not another can be very frustrating.

The specific type of television may be limited to lower bandwidth, however, it’s best to check your TV manual on this.

Check whether your TV has the capacity to connect to 5GHz.

One thing which could help is to create two separate wifi connections with different names, one for 2G and one for 5G.

An alternative is to connect your television to the internet via ethernet cable.

If you’re experiencing other issues to do with connectivity and your LG TV then leave us a comment below for instant support.

Step 5 – Do A Hard Factory Reset

This is the last resort.

To do this go to the LG setup menu and select ‘factory reset’ under system or options. Once the TV has factory reset you will be asked to go through the wifi settings again and this time it should work.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at

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  1. Barbara Parkins says:

    I’m pretty sure my networks fine as all other devices are working – but my tv will not connect to the network.