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Sky Glass Remote Won’t Connect: 7 Reasons + Fixes

Sky Glass Remote Won’t Connect: 7 Reasons + Fixes

Are you an owner of a Sky TV, but your Sky Glass remote won’t connect? This will be because of one of the following 7 reasons:

  1. Your remote is unsuccessfully pairing to your TV (most common reason)
  2. Bluetooth is not working
  3. Your remote is not connecting to the Wifi connection
  4. Your internet speed is not adequate
  5. The voice control on your remote is not processing instructions
  6. Your Sky Glass remote buttons are not working
  7. Your batteries are depleted

There is a simple fix for all of these issues. In this post, I’ll go through these 7 problems, and outline the solution to each one. All of them are easily sorted.

sky glass television

The 7 Most Common Reasons Why Your Sky Glass Remote Is Not Working

Reason 1 – Sky Glass remote unsuccessfully pairing to the TV

You may have unsuccessfully paired your Sky Glass remote to your TV if you completed a step incorrectly.

Sometimes, if there is a bit of paper wedged in the battery section of the remote, this will interfere with the remote working properly.

Reason 2 – Bluetooth is not working

There is a specific method to pair your remote to your TV so it works over Bluetooth, however, if this method is done incorrectly the remote will not work.

Reason 3 – Remote is not connecting to Wifi connection

Your Sky Glass remote may not be connecting to your Wifi connection because there is an issue with your internet, or the remote does not have any battery.

The remote could be faulty which would result in it not being able to get a connection.

Reason 4 – Internet speed is not adequate

Sky Glass requires at least a 10Mbps bandwidth speed connection to be able to connect successfully and work without any glitches.

If your internet connection cannot provide the minimum speed, this will cause the remote and the TV to not function properly.

You can check your network speed here.

Reason 5 – Voice control on your remote is not processing instructions

If the voice control is not working on your remote, this may be due to the batteries in your remote being drained, or it is simply not connected.

You can see if your remote is not connected if the LED light at the top of the remote is flashing.

Reasons 6 – Sky Glass remote buttons are not working

The buttons on your remote may be stuck which is causing them to not work when you are trying to push down on them.

Reason 7 – Your Batteries Are Depleted

Another possible reason could be that your batteries just need replacing.

family sat watching tv

5 Steps To Fix The Sky Glass Remote

Fix 1. Check batteries

The first thing you should check is that your batteries are inserted correctly, as well as checking if the batteries need replacing.

When you initially get the remote with your Sky Glass TV, there is paper kept in the battery component to protect it. If there is still paper wedged in this section, it will interfere with the remote working.

  1. Open the back where the batteries are and make sure there is no paper
  2. Cover the front of the remote and check to see if there is a light that appears in the back. If there is a light then you know your batteries are fine
  3. Remove the batteries from your remote and try them in a different device. If the device does not work, you know you need to replace your batteries

Fix 2. Power reset your Sky TV

Power resetting your Sky TV will refresh the connection between your remote and your TV.

Step 1. Click on the ‘Standby’ button (this will be on your remote or on your TV)

Step 2. Turn your TV off by switching the main plug off

Step 3. After around 30 seconds, turn the plug back on

Your Sky Glass TV will turn itself back on. Once it has started up again, click on the ‘Home’ button on your remote.

Fix 3. Pair your remote again

Your remote may not have paired successfully, or if there was a glitch due to an internet issue, it may have disconnected your remote from your Sky TV.

Step 1. At the same time, select buttons 1 and 3 and hold down for 3 seconds

Step 2. Click on ‘Continue’ after the ‘Connected’ message comes up

Your remote will now be paired. If you see the message ‘Connect your remote’ this will mean the pairing wasn’t successful and you need to do it again.

An alternative step to pairing your Sky Glass remote to its TV;

Step 1. Select buttons 4 and 6 at the same time and press down for 3 seconds

Step 2. Now click on buttons 1 and 3 at the same time and hold for a further 3 seconds

Note, only one remote can be paired to your Sky Glass puck at a time, so check that you are not trying to pair a second remote.

Fix 4. Troubleshoot voice control

Step 1. With the remote held in front of you, press down on the ‘microphone’ button

Step 2. Request an action, and let go of the button

If the remote’s voice control is working properly, you should get a message on your TV screen as ‘Hello, what would you like to do’

If this does not happen, you should remove the batteries and reinsert them after a couple of seconds.

Resetting your wifi router can help with this issue.

Fix 5. Reset Wifi router

Resetting your Wifi router will reconnect your Sky remote as well as your TV which will refresh the connection, and get rid of any faulty networks.

Step 1. Switch your wifi router off

Step 2. Unplug it from its plug point and wait a couple of minutes

Step 3. Plug your router back in and switch it back on

Your remote and TV will now reconnect.

woman watching tv


Sky Glass TV is one of the latest TV models that has been manufactured, complete with extra perks, you can’t go wrong with this smart TV.

One of its features is the impressive remote control that gives you the option to use voice control to activate your TV, so it’s understandable not having your Sky Glass remote connecting can be stressful.

We hope this guide has assisted you in understanding why your remote was not connecting and that you were now able to fix this issue so you can get back to using your remote.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at