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Tata Sky Error 14 (5 Ways To Fix Your Sky Box)

Tata Sky Error 14 (5 Ways To Fix Your Sky Box)

The Tata Sky Error 14 is a common error that can occur when loading up your Tata Sky box, and it can be very annoying if you’re keen to watch your favorite shows.

Error 14 is a pairing error that can often occur when your Tata Sky account has recently been recharged after a long period of no use. This can cause the box to go into a form of deactivation mode. To fix this issue, wait a minimum of 30 minutes to see if the error message disappears by itself. If normal functioning doesn’t resume, we recommend reinserting your Digi Card and resetting your Tata Sky box.

Continue reading for a full guide on how to fix Error 14 on Tata Sky and get back to normal viewing in no time at all.

Reinsert Digi Card

sky logo

Providing you’ve waited for the recommended 30-minute wait when Error 14 appears, try removing your Digi Card from your Tata Sky box and reinserting it. It’s likely that dust/dirt has built up on your Digi Card and this is what’s causing Error 14 to occur.

Make sure that you switch off your Tata Sky box before attempting this, as removing the Digi Card while the box is still functioning can cause other errors. When your box is switched off, remove the Digi Card, and clean it of any dust using a dry cloth.

Reinsert the Digi Card and switch your Tata Sky box back on. You should find that Error 14 has been resolved and you can use your box as normal. 

Ensure Tata Sky Account is Recharged

It could be that you haven’t recharged your Tata Sky account, and this is the reason why Error 14 is appearing. 

To recharge your account online, you can log in to your Tata Sky account/mobile app and recharge via the Quick Recharge page.

Alternatively, you can use an electronic top-up app such as Paytm. To do this, follow the below instructions:

  1. Download and open the Paytm Mobile App
  2. Navigate to Recharge and Bill Payments
  3. Select DTH Recharge
  4. Choose Tata Sky
  5. Type in your registered mobile number/subscriber ID
  6. Enter the amount you wish to recharge
  7. Select Proceed To Recharge
  8. Choose your payment method
  9. Complete transaction

Now that your Tata Sky account has been fully charged, you should be able to resume watching your favorite channels without any further issues.

quick recharge page Tata sky

Refresh Tata Sky Set-Top Box

It may be that your Tata Sky Set-Top box needs to be refreshed if you’re trying to load Tata Sky after a long period of unuse.

Once ensuring your Tata Sky account has been recharged, follow the below instructions to refresh the set-top box:

  1. Switch on the set-top box
  2. Call the following number from the phone number registered on your account and leave a missed call: 9040590405
  3. Leave the set-top box on for at least 30 minutes
  4. The error message should disappear

Following the above instructions should fix the error message and allow you to browse normal channels. 

Reboot Tata Sky Box

If none of the above solutions have fixed Error 14, we recommend resetting your Tata Sky Box. You’ll need to unplug your tata sky box from the wall and also disconnect the HDMI cable to your television. 

Wait at least a couple of minutes before resetting the connection and plugging the HDMI cable back into your TV. Try loading up your Tata Sky box and if Error 14 doesn’t come up this has been fixed by resetting your Tata Sky box. A hard reset can often solve many issues with TV boxes such as tv boxes losing sound or other functioning problems.

couple watching tv

Contact Tata Sky Directly

There may be a specific error with Tata Sky which is why you’re experiencing issues with Error 14. 

Tata Sky is easily contactable via several avenues, the easiest is probably the support page via their website. This page offers many solutions to different error codes along with their Virtual Help Assistant, which can assist you with any issues you may have. 

You can also contact Tata Sky via their support number 1800 208 6633 or email them at They are contactable via their Facebook Messenger chat service too.


We hope after reading this guide you’ve been able to resolve error 14 when using Tata Sky.

Usually, this error occurs when recharging your Tata Sky account after a significant period of time where it hasn’t been used, but can generally be fixed by cleaning the Digi Card or contacting Tata Sky directly.