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Whatsapp Group Not Showing – 6 Possible Reasons & Fixes

Whatsapp Group Not Showing – 6 Possible Reasons & Fixes

WhatsApp groups are a convenient way to interact with multiple contacts at a central place; however, you may often experience an issue with a specific group not showing in your Chats list. 

If the WhatsApp group is not showing, there might be an issue with the app version installed on your phone, or the WhatsApp sync feature is not working correctly. To get WhatsApp to show groups, update the app on your Android or iPhone. If this fails, open the phone “Settings,” select “WhatsApp” under “Accounts,” and toggle off “WhatsApp Sync” to force the app to synchronize all chats in the Chats list. 

In the article below, we’ll figure out why a WhatsApp group is now showing in the Chats list and what steps you can take to fix this annoying issue. 

Why groups are not showing in WhatsApp?

Why groups are not showing in WhatsApp

If a WhatsApp group is not showing in the Chats list, this happens when:

  • The app fails to refresh contact lists, including groups.
  • WhatsApp is not syncing.
  • Using an outdated WhatsApp version on your Android phone or iPhone.
  • WhatsApp cache or system files get corrupted. 

What to do when groups are not showing on WhatsApp?

Fix WhatsApp group not showing

For a particular WhatsApp group not showing in the list, here are 6 quick solutions with easy step-by-step instructions.

Refresh WhatsApp List

It is possible WhatsApp has failed to refresh, which might be why you do not see a group in the Chats list.

To fix this, you need to manually refresh your WhatsApp contacts on your Android or iPhone. The process is a bit different on both phones, so here are the easy-to-follow instructions:


  • Open “WhatsApp.”
  • Tap the “Chat” icon. 
  • Tap the three dots. 
  • Select “Refresh.”
Refreshing WhatsApp chats list


  • Open WhatsApp.
  • Go to “Chats.”
  • Pull down the chat list to refresh the contacts on WhatsApp.

Another way of refreshing your chat list every time you open WhatsApp on your iPhone is by enabling the Background App Refresh with these steps:

  • Open iPhone “Settings.”
  • Scroll and select “WhatsApp.”
  • Go to “Background App Refresh.”
  • Toggle on the option.

After doing this, open WhatsApp and see if the group name shows in the chat list.

Sync WhatsApp Account

If WhatsApp fails to sync, it might prevent your group names from showing on WhatsApp. So try resetting WhatsApp sync to see if this fixes the issue. Here’s how:

Synching WhatsApp

Update WhatsApp

You may have an outdated WhatsApp version installed on your phone, causing the app to compromise the chat list and not show a few group names on it. The quickest workaround here is to simply update WhatsApp on your phone in the following way:


  • Open “Play Store.”
  • Tap your Profile icon. 
  • Select “Manage Apps and Devices.”
  • Select “Updates Available.”
  • Scroll to “WhatsApp.”
  • Tap “Update” if available.

Another way to update WhatsApp on Android is to open the Play Store app, search “WhatsApp,” and tap “Update” if a recent update is available. 


  • Open “App Store” on iPhone.
  • Tap your Profile. 
  • Go to “Available Updates.”
  • Select “WhatsApp.”
  • Select “Update.”

After updating WhatsApp, re-open the app, and confirm you can now see groups in the “Chats” list. 

Clear WhatsApp Corrupt or Bulky Cache

Like other apps, WhatsApp relies on cache data to offer a user-friendly and fast chatting experience on the app. However, this data often get so big or corrupt that the app starts to exhibit strange signs, such as failing to connect or groups not showing. 

Luckily, you can quickly get rid of this issue by clearing the WhatsApp cache data on your phone this way:


  • Open Android “Settings.” 
  • Tap “Apps.” 
  • Tap “All Apps.”
  • Select “WhatsApp.” 
  • Go to “Storage.” 
  • Choose “Clear Cache.” 
  • Tap “Clear Data.”
  • Tap “OK.”


  • Tap and open “Settings.” 
  • Tap “General.”
  • Select “iPhone Storage.”
  • Select “WhatsApp.”
  • Tap “Offload App.” 
  • Tap “Offload App” again. 

Now open WhatsApp on your Android or iPhone, and hopefully, the groups will show up this time. 

Reinstall WhatsApp 

You may need to reinstall WhatsApp on your phone to erase the corrupt system files. To do this, first open “WhatsApp,” go to “Settings” > “Chats” > “Chat backup,” and tap the green “Back up” button. 

Once the backup is complete, do the following steps on your Android or iPhone.


  • Tap and hold “WhatsApp.”
  • Choose “Uninstall.”
  • Tap “OK.”
  • Launch “Play Store.”
  • Find “WhatsApp”
  • Select “Install.”

You can also go to “Settings” > “Apps” > “WhatsApp” and tap “Uninstall” to uninstall the app on your Android phone. 


  • Hold down “WhatsApp.” 
  • Tap “Remove App.”
  • Select “Delete App.” 
  • Tap “Delete” again. 
  • Now open “App Store.”
  • Search “WhatsApp.”
  • Tap “GET.”

Note: To avoid losing chat history, remember to select the “Restore” option while opening the new WhatsApp version on your phone for the first time. 

Ask Admin To Add You Again or Create New Group

If all else fails, ask the group admin to delete you from the WhatsApp group and add you again. But sometimes, the admin cannot delete you from the group, so the only solution for them is to create a new group and add you again.


In this detailed article, we’ve explored the reasons for a WhatsApp group not showing in the Chats List on your Android or iPhone. We’ve also shared a few methods to fix this frustrating issue at your end. 

Hopefully, you now know the answer to what is causing this problem on your phone and how to resolve it quickly to resume communication with others in a group chat.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at