Is your Amazon Prime video having a Black Screen issue? Are you unable to view your favorite Hollywood blockbusters because of Amazon Prime Video Black Screen? Does the problem keep appearing again and again? Sit back, relax, and don’t worry a bit. We got your back for fixing your Amazon Prime Videos Black Screen for good.

Amazon has taken over most of the major markets in the world. In a few decades, they have succeeded in becoming the world’s top-grossing conglomerate. They are no strangers to dabbling into multiple products and businesses.

Amazon Prime Video is Amazon’s premium subscription-based home video service. On monthly to yearly subscriptions, it provides consumers content, ranging from the latest international hits to exclusive shows that can only be legally viewed on Amazon Prime Video. So, it would be quite a hassle if you experience Amazon Prime Videos Black Screen on such shows regularly without an alternative.

Why Is My Amazon Prime Video Black?

tv with blank screen

There can be numerous reasons why your Amazon Prime Video is experiencing a black screen. A black screen can be indicative of several problems from both your side and Amazon’s end. 

Common types of black screen occur in scenarios like when you are sitting at home enjoying a show on Amazon Prime Video, and suddenly the video screen turns black with a message that says “call customer services at” Or the screen is just plain black with no message and is not responding to the commands from your Amazon Fire Stick TV remote. 

This sort of problem can occur on any device that supports Amazon Prime Video, be it iOS, android, windows, Mac, or just your plain old TV.

Here are some reasons why you may be experiencing Amazon Prime Videos Black Screen:

  • Internet Connectivity Issues
  • Wrong Resolution
  • A bug in your device
  • Browser Problem
  • Using an older version of Amazon Prime Video
  • Graphic Driver problem

How Do I Fix A Black Screen On Prime Video

man thinking on desk

The first thing you should do is check whether the device which you use to connect to Amazon Prime Video is connected to the internet. Network status is located in the device’s network connection setting tab. Connect immediately if it shows that you aren’t, and see if it works.

If you were experiencing slow internet speeds, that might also contribute to getting an Amazon Prime Videos Black Screen. To fix this, restart your Wi-Fi device or wait for some time. If a slow connection persists, then contact your ISP for further assistance.

Restart Your Amazon Prime Device

Restarting your device is the simplest of troubleshooting mechanics but still one of the most useful ones you can perform. A minor undetectable glitch can easily cause Amazon Prime Video Black Screen, and you need to restart your TV to get rid of it.

In addition, you may even power cycle your device if it is a monitor or TV. Even if you turn off and unplug your TV, there still may be residual power left in its system. Therefore, this may not eliminate the problem you’re having by preventing a complete reset and a refreshed state. To completely drain your TV off the power, you have to perform a power cycle. In conclusion, a power cycle gets rid of any extra current left in your TV.

  • Firstly, disconnect your TV from all sources of power.
  • Unplug all wires from it to power cycle your TV.
  • Then, hold the dedicated power button for 30 seconds.  This should have refreshed your TV.
  • Turn your power back on now.

You have now successfully performed a power cycle. We hope it helped solve your issue.

Change Browser

You may encounter a black screen if you are accessing Amazon Prime Video not through its app, but through the browser. Browsers, like Chrome and Opera, access the internet and websites on your device. To access Amazon Prime Video without the app, you need a browser.

But all browsers have slight differences from each other, and sometimes, your default browser may not be compatible with Amazon Prime Video. You can try changing your browser or installing a new one.

Sometimes, an “un-updated” browser is a problem. Amazon Prime Video is a streaming service that demands the latest browsers to bring you new experiences like 4K video. If the browser version is lacking, you may experience an Amazon Prime Videos Black Screen. Try updating your browser by going into its advanced setting or pressing CTRL+S on your keyboard.

Final Thoughts

If you are still having an issue after these steps, don’t hesitate to contact Amazon customer support. We hope we succeeded in guiding you in getting rid of your Amazon Prime Videos Black Screen in time for all your shows.

About the Author

Spark Wit

Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue.

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