If your Netflix service does not connect, you’ve come to the right place. This is a widespread occurrence among Netflix users. So, don’t worry! Netflix errors, especially ones that say they cannot reach Netflix service, are simple to troubleshoot.

Here is a complete guide to getting your programming back up and running. Let’s start by evaluating what’s causing the Netflix error. Often the most annoying issues are the easiest to fix.

Why Does My Netflix Say Error Cannot Reach Netflix Service?

With over 220 million subscribers worldwide, Netflix is the largest streaming service available today. The massive library of tv shows and movie make the subscription fee worth it.

However, the error codes might have you questioning spending your hard-earned money. This is especially true whenever you cannot view your favorite tv episode or catch the latest movie release.

Therefore, Running into the error code that says you cannot reach Netflix’s service is understandably frustrating. With this error, you will not be able to stream any programs.

Before we dive into troubleshooting, ensure that your WI-FI connection is working. Internet issues are the main reason you will not reach Netflix’s service. Check your WI-Fi connection by rebooting or resetting your router. Then restart your smart TV or internet browser.

If you are still experiencing an error code, ensure that Netflix’s service isn’t down. Try visiting this down detector to ensure there are no issues at Netflix.

watching netflix

How Do You Fix Sorry We Could Not Reach The Netflix Service?

Next, let’s address how you view Netflix to analyze this error code. Troubleshooting will look different if you use a mobile app, laptop internet browser, or Smart TV.

Why Does My Android Say Cannot Reach Netflix Service?

If you are on an Android tablet or phone, you will need to clear your data. Follow these steps:

  • Go to the Home screen on your device, find and click Settings
  • Select General or Apps or Applications
  • Then click Manage Applications, Application Manager or Manage All Apps
  • Scroll down and select Netflix > Storage > Clear Data/Clear Storage > OK
  • If you don’t see Netflix, find the Downloaded tab
  • Try your Netflix app again

If your Netflix app is still not working, try restarting your Android device. Turn it off and wait 30 seconds before turning it back on.

the Netflix app

Why Does My Roku Say Unable To Connect To Netflix?

If you are using a Roku, try these troubleshooting tips:

  1. Reload the Netflix App
    1. On the screen that displays the error code select More Details.
    1. Select Reload Netflix.
    1. After the App Reloads, try Netflix again.

If this doesn’t solve your problem, move to step #2.

  • Restart Your Device
    • Power off your device, then unplug the power cable.
    • Wait 30 seconds
    • Plug the power cable back into the socket, then turn on the device.
    • Try Netflix again.

If this does not fix your Netflix connection, move on to step #3.

  • Deactivate and Reactivate the Netflix App
    • Go to the Roku home screen
    • Highlight the Netflix app and select the star key on the remote
    • Select Remove Channel
    • Confirm Remove Channel
    • Press Streaming Channels on the home screen
    • Select Movies & TV
    • Find Netflix
    • Click Add Channel
    • Select Go to Channel
    • Log into your Netflix account and try Netflix again.

Hopefully, this solves the Netflix connection issues on your Roku device.

sitting watching netflix

How to Fix Netflix Error Code Cannot Connect to Netflix Service on Smart TV

Try these troubleshooting tips if you are trying to view Netflix on a Smart TV. Start by completing steps 1 and 2 under the Roku troubleshooting tips above.

In other words, often reloading the Netflix app or restarting your device will fix this connection issue. However, if you face an error code, continue with these steps.

  1. Sign Out of Netflix
    1. On the Netflix home screen, open the menu on the left side
    1. Select Get Help/Settings
    1. Click Sign Out

If you can’t sign out, select these buttons in order using your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. You should then be able to Sign Out or Reset. Then follow these steps to relaunch Netflix.

  • Relaunch Netflix
    • On the Netflix home screen, log into your account.
    • Try Netflix again
    • If you receive an error code, select Exit.
    • Open Netflix again
  • Restart Your Home Network
    • Switch off your Smart TV
    • Unplug your modem or wireless router from the power for 30 seconds.
    • Plug your modem or wireless router back into the power socket. Wait for the indicator lights to turn on.
    • Switch your Smart TV back on and try Netflix.

Consequently, you might have other issues if these do not fix Netflix on your Smart TV. Don’t fret. We’ve compiled another great guide to improving Netflix crashes on Smart TVs.

Final Concessions

Hopefully, these troubleshooting strategies were helpful to you. Luckily, this error code generally resolves itself or takes a quick fix. Follow this guide, and you’ll be back to viewing Netflix while your popcorn is still fresh.