You never realize how much you use Virgin Media’s TV box until it’s not working. This TV box allows you to stream your favorite movies and television shows. It can feel frustrating when receiving an error message that prevents you from using the service you pay for. Let’s find out why the Virgin Media error code w02 occurs and how to fix it.

Virgin Media is a British telecommunications company that offers internet, television, and telephone services. Part of the Virgin Group, this British brand is known globally for its superfast broadband and impressive television packages. This forward-thinking media company provides customer service experiences that strive to be heartfelt.

Luckily, most customer service incidents are resolved quickly with some simple troubleshooting methods.

What Does Error Code W02 Mean on Virgin Media?

signal issues virgin media

Generally, error code w02 means that you are encountering signal issues. You might experience this error code on your TV box when watching specific channels. You can receive this error code on your Virgin V6 TV Box, Virgin TV 360 Box, or the Virgin TV TIVO Box. Don’t fret! This is a common occurrence that involves a simple troubleshoot.

When you receive the error code w02 on your TV box, this indicates there is a signal issue within a particular frequency. Each frequency will carry a cluster of channels. Therefore, you will only have a problem watching these specific programs.

The first thing to check is to try other channels on your TV box. If you are able to watch other channels then it’s unlikely to be a Virgin Media service outage. This can be frustrating when it is your favorite channel. Luckily, rebooting your TV box will fix most connectivity issues.

How Do I Reboot My Virgin TV Box?

Follow these steps to reboot your Virgin TV Box:

  • Find the On/Off switch on the back of your TV box.
  • Switch the OFF button to power down the device.
  • Wait 30 seconds.
  • Press the ON button to power on the device.
  • Wait for the Virgin TV box to reboot. This can take up to 15 minutes.
  • The reboot is complete when you can see the welcome screen

Hopefully, your device is working correctly after this initial reboot! You might have to reboot the device again. It might even take a couple of reboots to correct the connection. If the signal is still not working, it’s imperative to ensure that the N27 cable is plugged into its port correctly.

fixing the problem

What is an N27 Cable?

The N27 cable for your Virgin TV box is the ethernet cord that establishes a broadband connection. This is also known as an HDMI cable. To ensure that it is connected correctly, follow these steps:

  • Unplug the N27 cable from the HDMI port on the back of your TV.
  • Detach the N27 cable from the HDMI port on your TV box.
  • Wait 30 seconds.
  • Reattach the N27 cable firmly back into your TV and the TV box.
  • Turn on your TV and TV box.
  • Check your signal connection. If it is not working switch the N27 cable from HDMI 1 port to HDMI 2 port on your TV. Try the connection again.

In other words, the N27 cable might not have been securely attached. This will cause a loss of signal and disruption to your programming. Always ensure that the cables are plugged into the socket correctly.

If you are still experiencing error code w02, you might need to reset your Virgin Media TV Box.

How Do I Reset My Virgin TV Box?

Unfortunately, if all of the above methods fail, you will want to reset your Virgin Media box. Do this by following these steps:

  • Press the OFF switch on your TV box.
  • Press and hold the + button and the long flash button simultaneously.
  • Use your other hand to press the ON switch on the TV box.
  • When you see the startup screen, release the buttons.
  • Follow the onscreen steps to complete the setup.

Hopefully, this will resolve any connectivity issues. Otherwise, you might want to contact Virgin Media to upgrade to the latest version of its TV box. The Virgin Media TV 360 box is the newest version. This modern platform will have the best connectivity.

router box

Final Thoughts

Hopefully, these simple troubleshooting tips worked for you and you are back to watching the television shows that you love. Not viewing or recording your favorite TV shows can be aggravating, especially when you pay a substantial amount for a broadband connection plus a television package.

Sometimes, problems will arise with your internet connection. That is no fault of your device or the service provider. It’s always best to remain calm and understanding. If you are experiencing other connection issues with your Virgin Media router, try following this article’s troubleshooting methods.