We have all been there. You are really into a movie or a show, and then boom, Netflix crashes. Then we get the video rolling, and we think that we’re set for the night. Nope, Netflix crashes again right at the most critical part.

Understandably, you feel upset. Not only are you missing your favorite film, but now you must troubleshoot the issue. Unless you want the problem to persist. Don’t fret! Let’s dive into why Netflix keeps crashing and how to fix it!

Why Does The Netflix App Stop Working on My Smart TV?

man watching netflix

Hands down, streaming is the most incredible way to view shows and movies in 2022. With over 40 Emmy wins last year, Netflix is the best streaming service. And what better way to view these top-rated movies and shows than a smart tv.

Smart TVs cut out the middle man and allow users to connect directly to the internet. This means that you can navigate a smart TV much like a mobile device or tablet. And that you can download all of your favorite apps onto your TV.

What are you supposed to do when your smart TV becomes, in other words, dumb? If Netflix is crashing on your smart TV, you might second guess your purchase.

Honestly, you don’t have to. There are several reasons why Netflix might stop working on a Smart TV. First, let’s investigate when Netflix stops working.

Netflix Stops Working When I Open The App On My Smart TV

If Netflix crashes whenever you first open the app, try these troubleshooting tricks.

               1. Restart Your Device

  • Unplug your device from the power unit for at least 1 minute.
  • While the device is unplugged, select the power button on the device. (If your smart TV doesn’t have a power button, leave the device unplugged for at least 3 minutes.)
  • Plug your device back into the power unit.
  • Turn your device on.
  • Try to open the Netflix app again.

If restarting your device doesn’t fix the problem, move on to step #2.

Netflix Crashes When I Try To Search or Browse on the App

First, follow step #1 above and restart your device. If that doesn’t work, try this next trick.

               2. Sign Out of Netflix

  • Go to the Home screen on Netflix and open the menu on the left
    • Select Get Help or Settings
    • Select Sign Out

If you receive an error message, try to:

  • Select More Details
    • Select Sign Out or Reset

If you have problems signing out of your Netflix account, try this trick with your remote. Press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up. Then select Sign Out, Reset, or Deactivate.

If signing out from your app doesn’t work, move on to step #3.

What To Do If Netflix Crashes When Trying To Watch a Movie or Show

netflix logo

When Netflix shuts down as soon as you try to watch a movie or show, you need to try steps #1 and #2. If those simple tricks don’t fix the issues. It’s time to try these troubleshooting methods.

               3. Update Your Smart TV

  • Find the firmware updates to your Smart TV in the Settings menu. If you have problems with this task, contact your TV’s manufacturer for assistance.

               4. Update the Netflix App

  • Check your smart TV’s app store for updates. If you do not see an update for Netflix, you are running the latest software. If there is an update, select install now and follow those steps.

               5. Clear Your Network Cache and Data

  • Select Home on your remote
    1. Click Settings > General > Apps > Manage All Apps
    2. Select the Netflix app
    3. Find Storage > then select Clear Data or Clear Cache or Clear Storage

               6. Perform a Factory Reset

  • It’s critical to note that performing a factory reset will delete all saved preferences and downloaded apps within your TV.
  • Press the Home button
  • Click Settings > Advanced Settings > Device Preferences
  • Follow the instructions for the Reset

Why is Netflix Crashing?

Nevertheless, you might still be suffering from Netflix crashes. There are many reasons why Netflix might crash when you are watching a movie or show.

However, the main reason would be that there is a poor internet connection. This will cause the stream to buffer then ultimately shut down. Here are some tips for quitting the drop-offs and enjoying an interruption-free movie.

  1. Upgrade your internet speed
    • Contact your internet service provider and see if you can upgrade your internet package. To stream 4k media, you need to have at least a 15bps download speed.
  2. Invest in a new router or hub
    • It might be time to ditch the router that came with your internet package. You can save money long term by buying a better one today. Ensure that the one you choose is capable of boosting internet speed.
  3. Use an ethernet cord
    • Using wired internet is much faster than connecting through WiFi. Especially if you are streaming on several devices. If your smart TV lacks an ethernet port, you can get a USB adapter.
  4. Move your smart TV closer to the router or hub
    • Or vice versa. WiFi can get bogged down if it is transported through walls and clutter. Make sure that your router or hub is in an open spot close to your smart TV.

               Most of these internet troubleshooting tips can be completed in one day! Your internet service provider can update your plan immediately. And you can find most of these other devices at a local tech store.


Final Thoughts

It’s important to remember that these are standard errors. However, if you continue having trouble with Netflix crashes, it might be time to bring your TV to a repair shop or contact your TV’s manufacturer.

Ideally, these troubleshooting tips eliminated your problem. And now you can watch the most famous streaming service!