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Amazon Prime Black Screen Issue – Fix

Amazon Prime Black Screen Issue – Fix

Is your Amazon Prime video having a Black Screen issue? The main reasons why this might be happening are:

  • Internet Connectivity Issues
  • Wrong Resolution
  • A bug in your device
  • Browser Problem
  • Using an older version of Amazon Prime Video
  • Graphic Driver problem

Whatever the cause, the issue is usually solved by performing 3 steps, which are:

  1. Restart your Amazon prime device
  2. Power cycle your device
  3. Change your browser

In this post, I’ll walk you through the reasons why you might be experiencing the Amazon Prime black screen so you can troubleshoot which apply to you. Then I’ll show you how to fix these issues.

Why Is My Amazon Prime Video Black?

tv with blank screen

There can be numerous reasons why your Amazon Prime Video is experiencing a black screen. A black screen can be indicative of several problems from both your side and Amazon’s end. 

If your Amazon Prime screen is black but you can still hear sound coming from your television or device, there is likely an issue with your internet connection. Ensure you have a strong and stable internet connection, and then try restarting your device.

Common types of black screens occur in scenarios like when you are sitting at home enjoying a show on Amazon Prime Video, and suddenly the video screen turns black with a message that says “call customer services at”

Or the screen is just plain black with no message and is not responding to the commands from your Amazon Fire Stick TV remote. 

This sort of problem can occur on any device that supports Amazon Prime Video, be it iOS, android, windows, Mac, or just your plain old TV.

Most common causes are:

  • Internet connection
  • Resolution
  • Bugs
  • Browser issues
  • Versions of Amazon Prime Video that need updating
  • Graphic driver issues

How Do I Fix A Black Screen On Prime Video?

man thinking on desk

The first thing you should do is check whether the device you use to connect to Amazon Prime Video is connected to the internet.

Network status is located in the device’s network connection setting tab. Connect immediately if it shows that you aren’t, and see if it works.

If you were experiencing slow internet speeds, that might also contribute to getting an Amazon Prime Videos Black Screen.

To fix this, restart your Wi-Fi device or wait for some time. If a slow connection persists, then contact your ISP for further assistance.

Step 1 – Restart Your Amazon Prime Device

Restarting your device is the simplest of troubleshooting mechanics but still one of the most useful ones you can perform. A minor undetectable glitch can easily cause Amazon Prime Video Black Screen, and you need to restart your TV to get rid of it.

Step 2 – Power Cycle Your Device

You may power cycle your device if it is a monitor or TV. Even if you turn off and unplug your TV, there still may be residual power left in its system.

Therefore, this may not eliminate the problem you’re having by preventing a complete reset and a refreshed state.

To completely drain your TV off the power, you have to perform a power cycle. In conclusion, a power cycle gets rid of any extra current left in your TV.

  • Firstly, disconnect your TV from all sources of power.
  • Unplug all wires from it to power cycle your TV.
  • Then, hold the dedicated power button for 30 seconds.  This should have refreshed your TV.
  • Turn your power back on now.

You have now successfully performed a power cycle. We hope it helped solve your issue.

Step 3 – Change Browser

You may encounter a black screen if you are accessing Amazon Prime Video not through its app, but through the browser. Browsers, like Chrome and Opera, access the internet and websites on your device. To access Amazon Prime Video without the app, you need a browser.

But all browsers have slight differences from each other, and sometimes, your default browser may not be compatible with Amazon Prime Video. You can try changing your browser or installing a new one.

Sometimes, an “un-updated” browser is a problem. Amazon Prime Video is a streaming service that demands the latest browsers to bring you new experiences like 4K video.

If the browser version is lacking, you may experience an Amazon Prime Videos Black Screen.

Try updating your browser by going into its advanced setting or pressing CTRL+S on your keyboard.

Final Thoughts

If you are still having an issue after these steps, don’t hesitate to contact Amazon customer support.

We hope we succeeded in guiding you in getting rid of your Amazon Prime Videos Black Screen in time for all your shows.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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