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Apple TV Keeps Turning On Subtitles: 7 Easy Fixes

Apple TV Keeps Turning On Subtitles: 7 Easy Fixes

Are you struggling with subtitles automatically turning on during your Apple TV streaming sessions? Fortunately, there are a few simple solutions to get rid of this frustration for good.

If your Apple TV keeps turning on the subtitles then the automatic subtitles feature is enabled, or your Apple TV device’s software is outdated. To prevent subtitles from keep appearing, disable the automatic subtitles feature or update your Apple TV device software to the latest version.

To help you with this, we’ve researched and listed down the possible reasons why Apple TV keeps turning on the subtitles while you are watching Netflix, HBO Max, Hulu, or other channels. We’ll also explore a few easy-to-follow solutions to help you resolve this issue in no time.

Why Can I Not Turn Off Subtitles On Apple TV?

Apple TV device
Photo by Unsplash

If your Apple TV device keeps turning on subtitles when you are watching a movie or show, one of the following might be the reason:

  • Hulu, HBO Max, or Netflix app subtitles are turned on
  • The automatic subtitles feature is enabled on your Apple TV
  • Apple TV is experiencing minor technical bugs
  • Outdated Apple TV device software 
  • The TV’s closed captioning is turned on
  • Outdated apps on Apple TV

How Do I Stop Subtitles From Keep Coming On Apple TV?

Restarting Apple TV device

When subtitles keep turning on your Apple TV, it can be frustrating and interrupts your viewing experience. To avoid this, try these 7 simple and easy fixes to get rid of this annoyance at the earliest.

Restart Apple TV

Restarting your Apple TV can help resolve any minor technical bugs or glitches, leading to turning on the subtitles. You can do this in the following two ways:

From Settings:

  • Go to “Settings” using the Siri remote.
  • Select “System.”
  • Choose “Restart.”


Using the Siri Remote:

  • Press & hold the “Back” and “TV” buttons on the second-generation Siri remote.
  • Alternatively, press and hold the “Menu” and “TV” buttons on the first-generation Siri remote.
  • Release the buttons when the status light on your Apple TV device starts blinking.

By Unplugging:

  • Unplug your Apple TV device from the mains.
  • Wait 15 seconds to refresh the data on your Apple TV and plug it back into the mains.

Disable Subtitles In The App

It is possible that the subtitles are enabled on the app you are using on your Apple TV to watch your favorite show, or these apps are experiencing temporary software issues. 

Therefore, do the following steps to disable the subtitles in the app:

  • Choose the “Subtitles” option in the Info Panel during the playback.
  • Select “Off.” 

If the app is still defaulting to subtitles, force stop it and turn off the subtitles on the app in the following way:

  • Press the “TV” button twice on the Siri remote supplied with your Apple TV to launch the App Switching view.
  • Next, navigate to the app and swipe up on the touch surface (first-gen) or clickpad (second-gen and later) on the Siri remote.
  • Launch a browser on your PC and head to the official website of the app (Netflix, Hulu, or HBO Max).
  • Sign in to your account using the credentials and play a movie or show.
  • Click “CC.”
  • Select “Off.”
  • Click the “Cross” sign to save your settings.
  • Afterward, launch the app on your Apple TV and see if the issue persists.

Disable Automatic Subtitles on Apple TV

The next solution is to disable the automatic subtitles feature on your Apple TV in the following way:

  • Head to “Settings” on your Apple TV using the Siri remote.
  • Choose “Video and Audio.”
  • Go to “Audio.”
  • Select “Automatic Subtitles.”
  • Choose “OFF.”

Update the Apps

Automatically updating Apple TV apps

Outdated apps can cause compatibility issues with your Apple TV device, resulting in enabling the subtitles. To set the apps to update automatically, do the following steps in a sequence:

  • Go to “Settings.”
  • Choose “Apps.”
  • Choose “Automatically Update Apps”
  • Choose “On.”

If the subtitle issue is related to one app, you can manually update it on your Apple TV with these steps:

  • Head to “App Store” from the Home screen of your Apple TV.
  • Use the search option to find the app you want to update.
  • Select “Update.”

Some users have reported that this solution helped fix the HBO Max app if it won’t load on Apple TV.

Turn Off CC on The TV

In most cases, your Apple TV will automatically turn on the subtitles if the CC is enabled on the device’s connected display. To rule this out, disable closed captioning on display in the following way:

  • Open “Settings” using the remote supplied with your TV.
  • Go to “General.”
  • Select “Accessibility.”
  • Select “Caption Settings.”
  • Choose “Caption.”
  • Choose “Off” and see if the subtitles issue is resolved on your Apple TV.

Update Apple TV

Updating Apple TV streaming device

Updating your Apple TV device to the latest software version can install new software patches that can fix any critical technical issue causing the subtitles to turn on automatically. To do this:

  • Head to “Settings.”
  • Open “System.”
  • Select “Software Updates.”
  • Choose “Update Software.”
  • Choose “Download and Install.”
  • Once the update is downloaded, Apple TV will restart and install the new version.

To set your Apple TV to install new software versions in the future automatically, do the following steps:

  • Launch “Settings.”
  • Select “System.”
  • Select “Software Updates.”
  • Enable “Automatically Update.”

INFO: Outdated device software can also prevent the Apple TV from working on your Smart TV.

Reset Apple TV

Lastly, try resetting your Apple TV to its default settings to remove any misconfigured settings, corrupted data files, or bugs leading the device to turn on subtitles.

  • Open “Settings.”
  • Select “System.”
  • Choose “Reset.”
  • Select “Reset” again and keep your device connected to the mains until the reset process is complete.

Conclusion

Apple TV is one of the most popular streaming devices in the market, providing seamless access to a vast library of content; however, it can be frustrating when the device defaults to subtitles unexpectedly. 

Therefore, in this article, we’ve outlined the causes of Apple TV keeps turning on subtitles and explored the best tips and tricks to help you get back to watching your content without interruptions. 

If you are still experiencing the same problem, reach out to the Apple Support team, who will provide a definitive solution.

Author

  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at https://helpfixthat.com/tauqeer-ahmed/