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PS5 Error When Buying Games: 11 Troubleshooting Steps

PS5 Error When Buying Games: 11 Troubleshooting Steps

Are you trying to purchase a game through your PS5 but encountering an error message, “Something went wrong”? Although this error is hard to pin down, you can quickly purchase your favorite game with a few quick steps.

If your PS5 displays an error when buying a game, this usually happens when the payment method is not verified or there is an issue with the gaming licenses. To resolve the error message on the PS5 store, update the payment method or restore the gaming licenses on the console.

This article will explain why PS5 shows an error when buying games through it and discuss easy-to-follow solutions to resolve this issue.

Why Do I Experience An Error While Buying Games on PS5?

Adding funds to PS5 wallet

Here are some reasons why your PS5 shows error messages like “An unidentified error occurred,” try again in a few moments,” or “Something went wrong” while buying games:

  • Incorrect or unverified payment method
  • Unstable internet connection
  • Invalid or inaccurate email address 
  • PSN server outage
  • Technical glitches on the console
  • Corrupted gaming licenses or temporary system files
  • Low funds in PSN wallet or accounts

How Do I Fix the Purchase Error On PS5?

restoring PS5 licenses

The following solutions will help you effortlessly resolve the PS5 error messages when buying your favorite games.

Do a System Restart

Using the PS5 Controller:

  • Press the “PlayStation” button DualSense controller.
  • Select “Power.”
  • Choose “Restart PS5.”

Using the PS5 Power Button:

  • Press the “Power” button on your PS5 for at least 10 seconds.
  • Wait 15-30 seconds and “Power” button again to restart your PlayStation 5.

Note: You can also try purchasing the game after 15 minutes and see if the system is working now.

Sign Out and Into PSN

  • Press the “PlayStation” button.
  • Select “Settings.”
  • Head to “Account Management.”
  • Select “Sign Out.”
  • Afterward, sign in to PlayStation Network again and see if you can purchase the game.

Update the Payment Method

On PS5:

  • Open console “Settings.” 
  • Choose “Users and Accounts.”
  • Select “Account.”
  • Select “Payment & Subscriptions.”
  • Choose “Payment Methods.”
  • Remove your credit card and choose “Add a Credit/Debit Card” to re-add it.
  • Enter the information and choose “Done.”
  • Enter the password for your PlayStation Network account.
  • Select “Set as Default” to set the payment method, go to the store, and see if the PS5 error is resolved.

On PS5 Website:

  • Go to thePlayStation website using a browser on your PC.
  • Sign in to your PSN account.
  • Go to “Settings.”
  • Find “Payment Management.”
  • Remove the previously used payment methods and click “Add Payment Method.”
  • Select the payment method and add the information to set up the payment gateway.

Note: Ensure that your region of payment matches the region purchase while buying a game on your PS5.

Restart Router or Modem

  • Press the “Power” button on your Wi-Fi router or modem to turn it off.
  • Unplug the router/modem from the mains to refresh the network and wait 15-30 seconds.
  • Plug the router/modem back into the mains and press the “Power” button.
  • Connect your PC with the router and see if you can purchase a game

Note: You can also try moving closer to the internet source or change the Wi-Fi bandwidth channel to 5GHz from 2GHz to get faster network speed. 

Set Up Wired LAN Connection on PS5

  • Connect your PS5 to the router using an Ethernet cable. 
  • Go to “Settings” from your PlayStation 5 home screen. 
  • Select “Network.”
  • Open “Settings.” 
  • Head to “Set Up Internet Connection.”
  • Choose “Set Up Wired LAN.” 
  • Select “Connect” and follow the on-screen prompts to set up the network on your PS5. 

Note: If there are any backend issues with your internet connection, talk to your internet service provider (ISP) to resolve them or upgrade to a better plan.

Add Funds to PSN Wallet

Using PlayStation Store on Website:

  • Go to the PlayStation Store website using a browser on your laptop or desktop. 
  • Click “Sign In” and use your credentials to log into your PlayStation Network account. 
  • Go to “Payment Management” from Settings. 
  • Click “Add Funds.” 
  • Choose the payment type and the payment amount. 
  • Click “Add Funds.”

Using the Console:

  • Go to “Settings.”
  • Open “Users and Accounts.”
  • Choose “Account.” 
  • Select “Payment and Subscriptions.” 
  • Select “Add Funds.” 
  • Choose your account, payment method, and the total amount you want to add. 
  • Choose “Add Funds” and see if this resolves the PS5 error while buying games.

Note: Some users have reported that pressing the “X” button repeatedly has also helped them override the error. But, this solution is risky as you might end up making several unwanted purchases.

Change Email Address


  • Launch a browser on your PC and go to the PlayStation website.
  • Click “Sign in.”
  • Enter your PlayStation account credentials to sign in to Account Management.
  • Choose “Security.”
  • Select “Edit” next to Sign-In ID.
  • Enter your PlayStation account password for security purposes and provide a new email address.
  • Click “Save.”
  • Afterward, check your email account and open the verification email.
  • Click “Verify Now” and see if this resolves the issue.


  • Open console “Settings”
  • Choose “Users and Accounts.”
  • Select “Account.”
  • Select “Sign-In ID.”
  • Enter the new email address.
  • Choose “Save.”
  • Provide the password if asked.
  • Open your email account, and click “Verify Now” in the verification email you’ve received.
boy playing ps5
Photo by Pixabay

Restore Gaming Licenses

  • Open PS5 “Settings.”
  • Open “Users and Accounts.”
  • Select “Other.”
  • Choose “Restore Licenses.”
  • Select “Restore” to confirm, wait for the process to complete, and try purchasing a game again.

Update PS5 System

From Home Screen:

  • Press the “PlayStation” button.
  • Go to the “Downloads” or “Uploads” section. 
  • Select the latest system software update and follow the on-screen instructions to update your PS5.

From PS5 Settings:

  • Open console “Settings.” 
  • Open “System.”
  • Select “System Software.”
  • Head to “System Software Update and Settings.”
  • Select “Update” and see if this troubleshoots the error while buying games on your PS5.

Reset Temporary System Files

  • Turn off your PS5 and boot it into Safe Mode by pressing the “Power” button until you hear a second beep.
  • Connect your DualSense Controller to the PS5 using a USB cable.
  • Press the “PlayStation” button.
  • Go to the Safe Mode option 5: “Clear Cache and Rebuild Database” and select it.
  • Choose “Clear System Software Cache.”
  • Select “OK.”

You can also try this solution if you cannot log in to Fortnite on your PS5.

Check PSN Server Status

If all the above solutions fail, launch a browser on your PC and head to the “Downdetector” website. Now, use the search option to navigate to the PlayStation Networkpage.

Check the last 24 hours’ server status report and see if it is facing any issues related to purchasing. If yes, the best thing to do is wait for the PlayStation Network team to get the server back online. 

Note: You can also check the server on the official PSN Server Site. Simply go to the website, and enter your country or region from the drop-down menu to get the report.


In this article, we’ve explored why PS5 shows unidentified errors when buying games and discussed some practical solutions, such as resetting temporary system files, restoring the licenses, updating payment methods, and more.

We hope you can now purchase your favorite game through your console and enjoy your gaming experience without any more trouble.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at