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Roblox Black Screen: Fix A Blank Screen On The Gaming Platform

Roblox Black Screen: Fix A Blank Screen On The Gaming Platform

Are you experiencing a black screen when you try and access your Roblox account?

Read this guide to find out why this problem is occurring and what you can do to fix the error so you can get the account access back.

Why is my Roblox screen black?

  • Roblox service is down.
  • Internet connectivity glitches.
  • Corrupt game cache or installation files
  • Programs running in the background are eating away at the necessary resources to run Roblox.

How to fix Roblox black screen?

Fix 1. Check graphics driver

Your graphics driver can be the reason for your issue, and adjusting it correctly can fix it.

Step 1. Go into your ‘Settings’

Step 2. Select ‘Rendering’

Step 3. Click on ‘General’

Step 4. Click on ‘Graphics Mode’

Ensure this is set correctly.

Fix 2. Reset internet connection

If your internet keeps disconnecting on the device running Roblox, you won’t be able to get a complete connection to the server.

Switching your internet off by the router or mobile data (if you are using Roblox on a mobile) and then unplugging it for a few minutes will refresh the connection.

Once you have plugged your router back in, turn it on and launch Roblox.

Fix 3. Reinstall Roblox app

Your Roblox app may have downloaded corrupted software in the first install phase when you first got the gaming platform.

Corrupted software and bugs in the data will create interference so removing the app, and reinstalling it will get rid of these problems.

Uninstall Roblox and restart your device to make sure all data has been removed.

Install the app once it has been successfully downloaded, and relaunch Roblox.

Fix 4. Clear cache

Removing the built-up cache data from your Roblox app will clear up storage space as well as get rid of any faulty software that may have transpired over time which is now causing the app to be problematic.

If you are on an Android device, you can clear the cache by;

Settings > Apps > Roblox > Force Stop > Storage > Clear Data > Clear Cache 

On iPhone, you will need to delete the Roblox app, and reinstall it.

The cache from Roblox can be cleared on the PC this way;

Step 1. Select the ‘Windows’ button and the letter ‘R’ at the same time

Step 2. In the box that appears, type in ‘%Temp%\Roblox’

Step 3. Click ‘Enter’

Step 4. Press ‘CTRL’ and the letter ‘A’ together

You will have successfully removed the cache data.

Fix 5. Shut down running apps

If you have other apps running in the background of your device, while you are trying to launch Roblox, they will interfere with this as the GPU (Graphics Processing Unit) will be forced to work on the other apps too.

If you are on a PC, you can close apps running in the background by;

CTRL + ALT + DELETE (at the same time) > Task Manager > Select the app > End Task

On iPhone;

Swipe up on the home screen > on app previews, swipe them upwards to delete

On Android;

Settings > Applications > Select App > Force Stop

Removing other apps running in the background will give Roblox more space on your device to operate properly.

Why is my Avatar grey on Roblox?

If you are seeing your avatar is grey without any added features on Roblox, this could be because the game server had a little glitch while you were completing the update.

All you would need to do is update your character again, which will be under the ‘Avatar’ section, where you will be able to select ‘Re-Draw.’

Now clear the game cache and your avatar will update successfully.


We hope this guide has assisted you in understanding why you have been experiencing a black screen on your Roblox app, and that you were able to rectify this problem with the methods stated in this guide.

If you are still experiencing issues, Roblox does have a customer support page you can make use of.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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