Are you trying to watch your favorite show on your Roku TV, but all you see is a black or flickering screen after 5 – 10 minutes with only sound playing out from the content? If so, don’t fret; many users are experiencing the same issue, but we’ve got you covered.
If Roku TV shows a black screen with sound, this is because Auto Power Savings is enabled on your Roku TV, or the backlight LED is damaged. To get the video back on Roku TV, disable Auto Power Savings mode or consult a TV technician to fix the backlight LED.
In this article, we’ll show you why you are encountering the Roku TV black screen with sound and will walk you through some most effective troubleshooting solutions to fix the issue.
Why Can I Hear My Roku TV But No Picture Is Displaying?
Below are some reasons why your Roku TV shows a black screen with sound:
- Defective backlight LED
- Incorrect picture mode settings
- Auto Power Savings is enabled on Roku TV
- Corrupted Roku TV cache data
- Too much congestion on the network connection
- Glitches in the Roku TV software
How Do You Fix A Black Screen On A Roku TV?
If you are seeing a black screen with sound on your Roku TV, our following easy-to-follow solutions will help you seamlessly resolve the issue in no time.
Power Cycle The Roku TV
- Press the “Power” button on your Roku TV and unplug it from the main power supply unit.
- Wait 5-10 minutes, and press & hold the “Power” button at the back of the Roku TV for 30 seconds.
- Now, plug the Roku TV back into the power source.
- Finally, press the “Power” button to turn on your Roku TV and check if the black screen issue is fixed.
Note: Make sure to check the power cable for any damage and replace it if needed to fix the black screen on Virgin TV or Roku TV.
Check the Internet Connection
- Move the Roku TV closer to the router or modem for better internet coverage.
- Power cycle your modem or router to refresh the Wi-Fi connection and stabilize it.
- Turn off the Wi-Fi on another device and make sure no object is interfering with the internet signals.
- Change the frequency channel (bandwidth) on your router from 2 GHz to 5 GHz for a faster network connection.
- Connect your Roku TV to the internet through an Ethernet cable.
Note: If there are any backend issues with your internet connection, reach out to your ISP to register your complaint and get the internet connection up and running again.
Clear The Roku TV Cache
- Turn on your Roku TV and press the “Home” button on the remote 5 times.
- Next, press the “Up Arrow” button once.
- Now, press the “Rewind” button twice.
- Finally, press the “Fast Forward” button on the remote twice to clear the cache data on your Roku TV and resolve the black screen with a sound issue.
Configure the Picture Settings Mode
- Press the “Star” button on the remote after the playback.
- Choose “Picture Mode.”
- Select “Movie.”
Disable Auto Power Saving Mode
- Press “Home” on your Roku remote.
- Go to “Settings.”
- Select “System.”
- Head to “Power.”
- Choose “Auto Power Savings.”
- Disable the “Turn Off After 4 Hours” and “Reduce Power After 15 Minutes” options.
Update the Roku TV
- Press the “Home” button on the remote supplied with your Roku TV.
- Select “Settings.”
- Find “System” and choose “System Update.”
- Select “Check Now.”
- Your Roku TV will now download and install the update automatically and resolve the black screen issue.
If you are also encountering a black screen on your Sony TV, make sure to update it.
Perform A Hard Reset on The Roku TV
Using Roku TV Settings:
- Press “Home” on the remote that comes with your Roku TV.
- Select “Settings.”
- Navigate to “System.”
- Choose “Advanced System Settings.”
- Select “Factory Reset.”
- Choose “Factory Reset Everything”.
- Enter the PIN and your Roku TV will be restored to its default settings.
Using Physical Reset Button:
- First, turn on your Roku TV.
- Find the “Reset” button at the back of your Roku TV (near the HDMI port).
- Now, grab a pin or any pointy object and press the “Reset” button firmly for a few seconds.
- Keep holding the “Reset” button until your Roku TV restarts and displays the “Roku Logo” on the screen.
- Once the reset is complete, your Roku TV will reboot twice, and the black screen issue will be resolved.
Note: Hard resetting your Roku TV will remove all the settings to default, and you’ll have to set up the TV again. You can also reset your Toshiba TV to fix the black screen issue.
Check the Backlight LED
- Plug your Roku TV into the main power source and turn it on.
- Now, take a flashlight, point it to your Roku TV screen, and move it around.
- If the Roku TV screen reflects the flashlight, your backlight LED is working.
- However, if a dull image of the flashlight appears on the screen, the backlight LED is defective, and you need to consult a TV technician to fix it.
Get In Touch With Roku TV Support
If none of the above solutions work and your Roku TV still shows a black screen with sound, contact the Roku TV support team to get further assistance.
- Go to the “Roku Support” website using your preferred browser on your PC.
- Select a category on the next page.
- Click “Choose a Product.”
- Select “Roku TV.”
- You will see three options on the next screen: Chat With Us, Email Us, or Talk To Us.
- Select your preferred option and discuss your problem with the Roku Support team.
In this article, we’ve explained the possible causes behind the Roku TV black screen with sound and explored a few quick solutions.
We hope that with the solutions provided in this guide, you can restore your TV to its full functionality and enjoy watching your favorite shows uninterrupted!