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Sky Glass TV Keeps Freezing: Here’s How To Stop Programmes Pausing

Sky Glass TV Keeps Freezing: Here’s How To Stop Programmes Pausing

Trying to watch your favorite programs when your Sky Glass TV keeps freezing every 20 seconds is an extremely frustrating occurrence. 

The intermittent pausing can constantly happen, and completely ruin Sky Sports live events or the latest box office movie.

Your Sky TV constantly freezing can be caused by a poor signal or a problem with your internet service provider.

We have created this guide to help you find the direct cause of why your Sky TV glass keeps pausing and also provide 3 easy steps which will help you fix the problem.

Why does my ​​Sky glass TV keep freezing?

woman watching tv

Your Sky Glass TV keeps freezing due to a possible internal software issue within your device, or you are experiencing a poor signal strength that is interfering with your streaming.

One of the main attractions of the Sky Glass TV is that it does not require a satellite dish to pick up channels. This, however, brings on the responsibility of having a strong, stable internet connection, and strong signal for your Sky Glass TV to operate successfully.

Without a good wifi connection, your Sky Glass TV will keep on pausing when you are attempting to watch a movie.

Along with your Sky Glass freezing, you may encounter additional issues when trying to stream on your Sky Glass, such as;

  • A flickering screen
  • flashing square on the display
  • ‘Patchy’ images
  • A blank screen

Keep in mind, if Sky’s service is down due to their server experiencing issues, this will interfere with your Sky Glass operating properly.

You can check to see if the server is down by using this link.

How do I stop my Sky Glass TV from freezing?

sky glass television

There are a few troubleshooting methods you can do to stop your Sky Glass TV from freezing, as well as the additional issues that can transpire while using Sky Glass;

Fix 1. Check Sky Glass software

Your Sky Glass TV should automatically update its software, however, sometimes an upgrade can be missed, or there was an unintentional interference.

Ensuring your Sky Glass TV is updated with the latest software will eradicate any current issues, improving the TV’s performance overall.

Step 1. With your Sky Glass TV switched on, click on the ‘Home’ button on your Sky remote

Step 2. Find and select ‘Settings’

Step 3. Press ‘System Management’ followed by ‘System Info’

Here, you will be able to see your current software version. If the version on your TV does not match the version on the Sky Glass software update page you can proceed with following their manual software update steps.

Fix 2. Refresh internet connection

Sky advises you to have a minimum broadband speed to be able to stream their content successfully;

  • 10Mbps for a High Definition display
  • 25Mbps for a 4K image

Your network provider may have experienced a temporary outage, that may have caused your internet connection to drop out.

Refreshing your internet not only improves your network connection but also fixes poor signal.

Step 1. Disconnect your wifi router from its mains after turning it off

Step 2. After a few minutes, reconnect it

Step 3. Turn the router back on

Once your TV has reconnected, relaunch your Sky Glass TV library.

Fix 3. Reset Sky Glass TV

If the software of your Sky Glass has had an unexpected error, resetting your TV back to its factory settings can help get rid of your Sky Glass TV freezing.

Step 1. Click on the ‘Home’ button

Step 2. Select ‘Settings’

Step 3. Press ‘System Management’ followed by ‘Resets And Updates’

Step 4. Now choose ‘Factory Reset’

Note, completing a factory reset will get rid of any settings you have previously amended.

Does Sky Glass TV need an aerial?

woman pointing remote at tv

Sky Glass TV does not require an aerial.

Sky has brought out Sky Glass TV as a smart TV containing all Sky streaming services included in the device, removing the requirement of needing an aerial or box to be able to pick up channels and have access to Sky’s very full library.

This smart TV operates solely over a stable wifi connection, presenting you with a 4K QLED display.

Is Sky Glass a normal TV?

Even though Sky Glass does not need a satellite dish to be able to function, it is still a normal TV. The only difference to this smart television is that it is already got the Sky service fully integrated into its system (it is a Sky TV after all), so all you have to do when launching your TV is to sign into your account.

Does Sky Glass work without a subscription?

If currently have a Sky Glass TV, along with your Sky TV subscription and you decide you do not want to keep subscribing to this service, you are able to cancel it and still use your Sky Glass TV.

You will however, lose out on a few of its features, for example;

  • Recommendations made to suit your current library thread
  • The live pause, rewind and fast forward option
  • No saved shows will be kept


We hope our guide has helped you to fix your Sky Glass TV from pausing and jumping. Be sure to save this guide as a favorite in case the problem reoccurs at any point in the future.

If the freezing picture is continuing after trying our steps, you can make use of Sky TV’s support page as well as their service checker online, and if that does not solve your issue, you can contact Sky directly, and speak to one of their experts on 03337593662.

They also have a Sky community page where you can ask questions, and other Sky members will be able to respond with any solutions, tips or tricks.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at