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Sky Glass TV Keeps Freezing: Here’s How To Stop Programmes Pausing

Sky Glass TV Keeps Freezing: Here’s How To Stop Programmes Pausing

Trying to watch your favorite programs when your Sky Glass TV keeps freezing every 20 seconds is an extremely frustrating occurrence. 

The intermittent pausing can constantly happen and completely ruin Sky Sports live events or the latest box office movie.

We have created this guide to help you find the direct cause of this issue and also provide 3 easy ways that will help you fix it quickly.

Why does my ​​Sky Glass TV keep freezing?

Your Sky Glass TV keeps freezing due to a possible internal software issue within your device, or you are experiencing a poor Wi-Fi signal strength that is interfering with your streaming.

You may encounter additional issues when trying to stream on your Sky Glass, such as;

Keep in mind that if Sky’s service is down due to issues with their server, this will interfere with your streaming as well.

How do I stop my Sky Glass TV from freezing?

Fix 1. Check Sky Glass software

Your Sky Glass TV should automatically update its software; however, sometimes an upgrade can be missed.

Ensuring your Sky Glass TV is updated with the latest software will eradicate any current issues, improving the TV’s performance overall.

Step 1. With your Sky Glass TV switched on, click on the ‘Home’ button on your Sky remote

Step 2. Find and select ‘Settings’

Step 3. Press ‘System Management’ followed by ‘System Info’

Here, you will be able to see your current software version. If the version on your TV does not match the version on the Sky Glass software update page you can proceed with following their manual software update steps.

Fix 2. Refresh internet connection

Sky Glass needs a stable internet connection and strong Wi-Fi signals for the content to stream seamlessly.

Sky advises you to have a minimum broadband speed to be able to stream their content successfully;

  • 10Mbps for a High Definition display
  • 25Mbps for a 4K image

Refreshing your internet not only improves your network connection but also fixes poor signal.

Step 1. Disconnect your wifi router from its mains after turning it off

Step 2. After a few minutes, reconnect it

Step 3. Turn the router back on

Once your TV has reconnected, relaunch your Sky Glass TV library and verify the fix.

Fix 3. Reset Sky Glass TV

If the software of your Sky Glass has had an unexpected error, resetting your TV back to its factory settings can help get rid of your issue. Here’s how:

Step 1. Click on the ‘Home’ button

Step 2. Select ‘Settings’

Step 3. Press ‘System Management’ followed by ‘Resets And Updates’

Step 4. Now choose ‘Factory Reset’

Note, completing a factory reset will get rid of any settings you have previously amended.

Does Sky Glass TV need an aerial?

Sky Glass TV does not require an aerial.

Sky has launched Sky Glass TV, a smart TV that includes all Sky streaming services. This removes the need for an aerial or box to pick up channels and access Sky’s very full library.

This smart TV operates solely over a stable wifi connection, presenting you with a 4K QLED display.

Even though Sky Glass does not need a satellite dish to be able to function, it is still a normal TV. The only difference to this is that it has the Sky service fully integrated into its system, so all you have to do when launching your TV is to sign into your account.

Does Sky Glass work without a subscription?

If you currently have a Sky Glass TV, along with your Sky TV subscription, and you decide you do not want to keep subscribing to this service, you are able to cancel it and still use your Sky Glass TV.

You will, however, lose out on a few of its features, for example;

  • Recommendations made to suit your current library thread
  • The live pause, rewind, and fast forward option
  • No saved shows will be kept


We hope our guide has helped you to fix your Sky Glass TV from pausing and jumping. Be sure to save this guide as a favorite in case the problem reoccurs at any point in the future.

If the problem continues after trying our steps, you can use the Glass TV support page for further guidance or contact Sky staff directly and speak to one of their experts.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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