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Snapchat Won’t Accept My Email: Login Into The Messaging App

Snapchat Won’t Accept My Email: Login Into The Messaging App

Snapchat won’t accept your email if you have not verified your address, or you are trying to log in using a different email to the one you originally registered with.

The instant messaging app refusing your address is predominantly caused by ‘human error,’ however, if the app has experienced a system issue, this can interfere with Snapchat validating your information.

Making sure you are inputting the correct details when you are logging in, will stop Snapchat from declining your e-address.

With this guide, you will be made aware of all the possible reasons why Snapchat won’t accept your email, and what you can do to prevent this problem from occurring again, so you can successfully log into your account without any further setbacks.

Why does it say invalid email on Snapchat?

snapchat not accepting email

Snapchat won’t accept your email, and state it is ‘invalid’ if you are trying to access your account with a different email address than the one you originally registered your profile with. 

Reason 1. Incorrect details

You could be trying to log into your Snapchat account with incorrect credentials.

Your username AND email address need to be correct and be the same as when you registered yourself on the instant messaging service.

Reason 2. System error

Snapchat can occasionally experience a system error where the app will not be able to validate your login details.

If you know your credentials are correct and you cannot get into the app, this would confirm the problem is from Snapchat’s side, and not your account.

You can check if Snapchat is experiencing current issues by checking their Twitter support page and server status.

Reason 3. Locked account

You can experience the ‘Matching Credentials’ error when you are trying to log in to Snapchat if they have locked your account.

It has been noted that Snapchat can lock your account in error if it has experienced a system issue.

Other reasons why Snapchat will lock your account;

  • You’ve gone against their community guidelines
  • Suspicious activity has been flagged on your account
  • Your account is showing signs of being compromised
  • You are using a third-party app

A temporary lock can last for 24 hours.

Reason 4. Your email address is not verified

When you create an account on Snapchat, you need to confirm your email address so Snapchat can verify your profile and that your given details are correct.

If you do not verify your email address, Snapchat can stop you from being able to log in until you do, and if you fail to do so in time, they can delete your profile.

How do you get a valid email for Snapchat?

woman using ipad

Fix 1. Verify your email address

If you have not already verified your email address, you will need to do so;

Step 1. Launch Snapchat

Step 2. Access your ‘Profile’

Step 3. Click on the ‘Settings’ icon

Step 4. Select ‘Email’ (it should be in red)

An email will be sent through to your account. Follow the instructions to get your account verified.

Fix 2. Unlock account

If your account was mistakenly locked or disabled due to your actions, you will need to get your profile unlocked.

You should be able to unlock your account by logging into Snapchat with this link.

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A form will need to be completed if your account was locked due to it potentially being hacked.

Fix 3. Recover account

Snapchat won’t accept your email if you are using the wrong one.

If you have forgotten which email you originally used to register with, you will need to recover your account.

Step 1. Open the Snapchat login page

Step 2. Click on ‘Forgot Password’

Step 3. Select the option to reset your password via email

Step 4. You will now have to input all the email variations you think your account could be associated with.

Note, Snapchat will state; ‘Email address is invalid’ until you enter the correct one.

Once you have used the correct address, you can access the email and update your password.

Fix 4. Check your network connection

A slow, unstable internet connection can cause your request to log into your account to not reach the Snapchat server, as well as issues with the app processing your email address.

Check your internet speed to make sure are providing Snapchat with an adequate amount of bandwidth.

Resetting your Wifi router (or mobile data) will help refresh the connection to your network service provider.

Why is Snapchat not letting me make an account?

There are a few reasons why Snapchat is not letting you make an account;

Reason 1. You have been blocked

If Snapchat has permanently blocked you from using Snapchat, because you have gone against their community guidelines, you will not be able to create a new account.

(Fun Fact; Snapchat’s original name was ‘Picaboo’ and was named this for around a year before it got updated to ‘Snapchat.’)

Snapchat will prohibit your device from having access to the app.

Reason 2. The username is already taken

You could be trying to create an account with a username that has already been taken on the Snapchat platform.

The app should let you know if the username is unavailable during the registration process.

Reason 3. Incorrect details

Your email address, mobile number and birth date all need to be correct when you sign up to Snapchat.

The app needs to be able to verify it is you when you create your account.

Note, Snapchat’s age limit is 13. If you have unintentionally made an error on your birth year, this will block you from creating an account.


Now that you understand why Snapchat won’t accept your email, you can make sure you are inputting the correct details related to your profile.

It’s important to always stay within the app’s community guidelines to keep your account from getting locked, or potentially banned.

If, however, you have used our guide and Snapchat still won’t accept your email, we suggest you contact Snapchat directly.

Snapchat does not have a direct contact number, the best way to get hold of their support team is by filling out their online form, which is available via the mobile app too.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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