You never realize how much you use the Virgin Media TV box until you get the error code W02, and it stops working.
Virgin Media is a British telecommunications company that offers internet, television, and telephone services. Part of the Virgin Group, it is also known globally for its superfast broadband services. This forward-thinking media company provides customer service experiences that strive to be heartfelt.
Luckily, most customer service incidents are resolved quickly with some simple troubleshooting methods.
What Does Error Code W02 Mean on Virgin Media?
Generally, error code w02 on the Virgin Media box means that you are encountering signal issues with a particular frequency while watching specific channels. As each frequency will carry a cluster of channels, you will only have a problem watching these specific programs.
You can get this error on the Virgin V6 TV Box, Virgin TV 360 Box, or the Virgin TV TIVO Box.
The first thing to check is to try other channels on your TV box. If you are able to watch other channels then it’s unlikely to be a Virgin Media service outage. Therefore, you may need to reboot your device to get rid of the error.
How do I fix Virgin Media error code W02?
Here are a few solutions that have helped many users overcome various Virgin Media error codes:
Rebbot Virgin TV Box
Follow these steps to reboot your Virgin TV Box:
- Find the On/Off switch on the back of your TV box.
- Switch the OFF button to power down the device.
- Wait 30 seconds.
- Press the ON button to power on the device.
- Wait for the Virgin TV box to reboot. This can take up to 15 minutes.
- The reboot is complete when you can see the welcome screen.
Hopefully, your device is working correctly after this initial reboot! It might even take a couple of reboots to correct the connection. If the signal is still not working, it’s imperative to ensure that the N27 cable is plugged into its port correctly.
Check N27 Cable
The N27 cable for your Virgin TV box is the ethernet cord that establishes a broadband connection. It’s an HDMI cable. To ensure that its connection is secure, follow these steps:
- Unplug the N27 cable from the HDMI port on the back of your TV.
- Detach the N27 cable from the HDMI port on your TV box.
- Wait 30 seconds.
- Reattach the N27 cable firmly back into your TV and the TV box.
- Turn on your TV and TV box.
- Check your signal connection. If it is not working, switch the N27 cable from the HDMI 1 port to the HDMI 2 port on your TV. Try the connection again.
In other words, the N27 cable is loose This will cause a loss of signal and disruption to your programming. Always ensure that the cables are plugged into the socket correctly.
Reset Virgin TV Box
If you are still experiencing error code w02, you might need to reset your Virgin Media TV Box with these steps:
- Press the OFF switch on your TV box.
- Press and hold the + button and the long flash button simultaneously.
- Use your other hand to press the ON switch on the TV box.
- When you see the startup screen, release the buttons.
- Follow the onscreen steps to complete the setup.
Hopefully, this will resolve any connectivity issues. Otherwise, contact Virgin Media to upgrade to the latest version of its TV box for the best connectivity.
Final Thoughts
Not viewing or recording your favorite TV shows can be aggravating, especially when you pay a substantial amount for a broadband connection plus a television package.
Hopefully, these simple troubleshooting tips worked for you to fix the Virgin Media error code W02 and you are back to watching the television shows that you love.
Sometimes, problems will arise with your internet connection. That is no fault of your device or the service provider. It’s always best to remain calm and understanding. If you are experiencing other connection issues with your Virgin Media router, try following this article’s troubleshooting methods.