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WhatsApp Keeps Scrolling Up – How To Fix It?

WhatsApp Keeps Scrolling Up – How To Fix It?

WhatsApp is a convenient way to interact with others via messages, video, or audio calls, but you often notice that the app keeps scrolling up randomly. 

If WhatsApp keeps scrolling up, this happens when you send a very long text or voice message to others. To fix this, divide your long text into multiple parts before sending and record only a few minutes of voice messages. The touch screen may also be dirty, so clean it using a microfibre cloth. 

In this detailed guide, we’ll discuss why WhatsApp keeps scrolling up while texting someone or accessing chats and what steps you can take to fix this issue. 

Why does WhatsApp keep scrolling up?

Why does WhatsApp keep scrolling up?

Here are some potential reasons why WhatsApp keeps scrolling up your conversations on the mobile or desktop app:

  • Sending very long texts or voice messages.
  • Outdated device operating system. 
  • Incorrect touch inputs.
  • Deactivated Accessibility feature on browser. 
  • Corrupt WhatsApp cache. 
  • Outdated WhatsApp app.

How do I stop WhatsApp from scrolling up?

How do I stop WhatsApp from scrolling up?

If WhatsApp keeps scrolling up on the mobile device or computer app, try one of these 7 troubleshooting methods.

Try Sending Short Text Messages

When you send long text messages, WhatsApp cannot handle it, and your conversation keeps scrolling up. The same is the case for long voice messages. 

To rectify this, your only option is to send short messages by dividing your long texts into multiple ones. For voice, do not record audio for more than a few minutes.

Enable Accessibility Feature on Browser

If you have linked WhatsApp to the computer browser, the conversations may keep scrolling to the older messages if the Accessibility feature is disabled. 

To fix this, enable the “Navigate Pages With A Text Cursor” in the Chrome settings. Here’s how:

  • Open Chrome.”
  • Click the three dots. 
  • Click “Settings.”
  • Go to “Accessibility.”
  • Toggle on “Navigate Pages With A Text Cursor” and see if WhatsApp still keeps scrolling up. 
Enabling Navigate Pages With A Text Cursor on Chrome

Clean Device Screen

If your mobile device screen is dirty or has water drops, it can cause it to register incorrect touch inputs, resulting in the issue. 

Therefore, clean your device screen with a soft microfiber cloth and see if this fixes the problem. If not, take it to a repair shop technician who can check the screen for any damage.

TIP: Remove any accessories or screen protector from your device screen to resolve wrong touch inputs. 

Force Restart WhatsApp

Some users report that force-stopping WhatsApp often resolves the scrolling problem on the app. 

To do this on your Android, open “Settings,” tap “Apps,” go to “All Apps,” select “WhatsApp,” and tap “Force Stop.” 

If you use the app on your iOS device, swipe up on the Home screen, stop in the middle, find the “WhatsApp” preview card, and swipe up to force close the app.

For force stopping WhatsApp on your computer, do these steps:

  • Press “Win + X” on keyboard. 
  • Right-click “WhatsApp.”
  • Click “End Task.”

Next, relaunch “WhatsApp,” open a chat, and verify the fix. If not, restart your device to fix the temporary software bugs interfering with WhatsApp.  

Update Device Operating System

WhatsApp requires Android OS 5.0 or above, iOS 12.0 or newer, and Windows 10 or 11 to run smoothly. 

On outdated software, WhatsApp might stop working efficiently due to compatibility problems and keeps saying “Connecting” during calls or scrolling up conversations when you try to access the latest texts. 

To resolve this glitch, update your device software by following the steps given below:

Android:

  • Open “Settings.”
  • Go to “Software Update” / “System Updates.”
  • Select “Download and Install.” 
  • Tap “Download Now” and follow the on-screen prompts to complete the software update process. 

iOS: 

  • Head to “Settings.”
  • Tap “General.”
  • Tap “Software Update.”
  • Select the update you want to install if multiple options are available, and tap “Install Now.” Otherwise, tap “Download and Install.”
  • Enter passcode.
  • Tap “Install Now.”

To upgrade your PC firmware, you need to migrate to Windows 10 or 11.

Update WhatsApp

WhatsApp developers have recently launched a new version for Android and iOS devices with patches that can fix the bugs in the app and introduce new features. 

Therefore, it is best to manually update WhatsApp on your Android or iOS device to address the problem. Here’s how: 

Android:

  • Open “Play Store.”
  • Tap the Profile icon. 
  • Tap “Manage Apps and Device.”
  • Select “Updates Available.”
  • TapWhatsApp.”
  • Tap “Update.”

iOS:

  • Open “App Store.”
  • Tap the Profile icon.
  • Go to “Available Updates.”
  • Tap “Update” next to WhatsApp.”
Updating WhatsApp on iOS device

If you are using WhatsApp on your computer, do these steps to update the app to the latest version:

  • Open “Microsoft Store.”
  • Click “Library.”
  • Click “Get Updates.”
  • Wait for the store to search and install app updates, including WhatsApp. 

After the update, open WhatsApp, and hopefully, the conversation won’t keep scrolling up this time. 

NOTE: If contacts don’t sync on WhatsApp, updating it can also troubleshoot this problem.

Clear WhatsApp Cache Data

Corrupt WhatsApp cache data on your mobile device can also cause the app to malfunction, like, scrolling up the chats. Here’s how you can fix this by clearing the app cache: 

Android:

  • Open “Settings.”
  • Tap “Apps.”
  • Tap “All Apps.”
  • Select “WhatsApp.”
  • Tap “Storage.”
  • Select “Clear Cache.”
  • Tap “Clear Data.”
Clearing WhatsApp cache data
  • Tap “OK.”

iOS:

  • Open “Settings.”
  • Tap “General.”
  • Tap “iPhone Storage” / “iPad Storage.”
  • Select “WhatsApp.”
  • Tap “Offload App.”
  • Choose “Offload App” again.

If you use WhatsApp web on Chrome, clear the browser cache and cookies data this way: 

  • Open “Chrome.”
  • Click the three dots.
  • Click “More Tools.”
  • Select “Clear Browsing Data.”
  • Select the Time Range.
  • Check “Cookies and Other Site Data.”
  • Check “Cached Images and Files.”
  • Click “Clear Data.”

If WhatsApp keeps scrolling after clearing cache data, uninstall the app from your mobile device and reinstall it. On a computer, unlink the app on the browser, relaunch it, and link WhatsApp again. 

Conclusion

In this article, we’ve explored why WhatsApp keeps scrolling up the conversations to older texts and discussed 8 step-by-step instructions to resolve this annoying problem. 

Hopefully, one of these fixes worked, and you can now see the latest texts and audio messages on WhatsApp without being diverted to the older ones.  

Author

  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at https://helpfixthat.com/tauqeer-ahmed/