If you’re having trouble streaming BBC iPlayer content, you may be experiencing the error code 02001. This can be a frustrating problem to fix, but don’t worry; we’re here to help.
This guide will walk you through some of the most common ways to fix this error. We’ll also provide some tips on preventing it from happening again.
What is BBC iPlayer Error 02001 and What Does It Mean?
If you’re a fan of the BBC and their content, you’re likely familiar with BBC iPlayer. It’s a great service that allows you to catch up on any BBC shows you may have missed. But unfortunately, some users can occasionally encounter errors. One such error is BBC iPlayer Error code 02001.
This error is more common on Samsung TV and Roku users. The full error message reads, “Something went wrong loading this program.” As you can imagine, this can be quite frustrating if you’re in the middle of trying to watch a show.
What Are The Causes of the BBC iPlayer 02001 Error?
- A technical problem with the BBC iPlayer servers
- A problem with your device’s Firmware settings
- Using VPN or proxy services
- A problem with the BBC iPlayer app itself
- IP address blocking by your Internet service provider
- Backdated iPlayer version
- The firmware on your device may be incompatible.
How to Solve BBC iPlayer Error 02001?
Resetting Internet Connection Settings
There are two types of internet connections – wired and wireless. If you’re using a wired connection, unplug the Ethernet cable from your computer or router, wait for a few seconds, and plug it back in.
If you’re using a wireless connection, go to your router’s settings and find the “Reset” button. This will reset your router’s connection to the internet and should fix the iPlayer error 02001.
Use a VPN Service to Bypass Geographic Restrictions
If you’re trying to watch BBC iPlayer from outside the United Kingdom, you’ll need to use a VPN service to bypass geographic restrictions.
A VPN service will route your internet traffic through a server in the United Kingdom, making it appear as if you’re located there. This will allow you to watch BBC iPlayer without any errors.
There are many different VPN services, but we recommend ExpressVPN. ExpressVPN is one of the fastest and most reliable VPN services available. Plus, they offer a 30-day money-back guarantee, so you can try it risk-free.
Take a Look at Your IP Addresses
Still, seeing the error? There may be an issue with your IP address. To check your IP address:
- First, open your browser and go to whatismyipaddress.com.
- You should see a page that displays your IP address.
If your IP address shows that you are in the wrong location, contact your internet service provider and ask them to fix it.
Uninstall and Reinstall the App
Another fix is to try uninstalling and reinstalling the BBC iPlayer app on your device. This will fix any corrupt files that may be causing the error.
To uninstall and reinstall the app:
Select APPS from the home screen of your remote control, then select Options. You may now choose iPlayer and choose Delete. Next, go to the APPS menu by pressing the Home button on the remote. To access the Store, tap the application icon.
Select the iPlayer installation here if you wish to install it manually. After installation, double-check to see whether this solves the problem.
Clear Your Browser’s Cookies and Cache
Try clearing your browser’s cookies and cache to get rid of any damaged files that are causing the problem.
First, open your browser and go to the settings menu. From here, you can choose to clear your browsing data. Restart your browser once this is done and try accessing BBC iPlayer again.
Updating the Firmware on Your Device
The next fix is to update the firmware on your device to resolve any software issues that may be causing the error.
Firmware updates are typically automatically sent to your device and will begin installation as soon as you select the menu button on your controller. Go to Settings -> Click on Software Updates. If you choose the settings or support menu, you’ll see software updates. It will inform you whether there is an update available.
Download the most recent firmware. After that, launch the BBC iPlayer app and attempt to watch something.
Wrap Up
So there you have it! Our quick guide on how to fix the BBC iPlayer error. We hope this has been helpful and that you can now enjoy your favorite shows again without any issues.
If you have any other questions or need further assistance, don’t hesitate to comment below. We’ll be happy to help. However, if you still can’t access iPlayer after following our instructions, we recommend that you contact the BBC iPlayer customer service team.
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