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How to Fix BBC iPlayer Error 02001: 6 Quick Solutions

How to Fix BBC iPlayer Error 02001: 6 Quick Solutions

If you’re having trouble streaming BBC iPlayer content, you may be experiencing the error code 02001. This can be a frustrating problem to fix, but don’t worry; we’re here to help.

BBC iPlayer Error 02001 is an error that can occur when trying to watch a programme on the BBC iPlayer app. This error indicates a problem with your internet connection or that you are using an outdated iPlayer version. Check your internet connection and update the iPlayer version to avoid further problems.

This guide will walk you through some of the most common ways to fix this error. We’ll also provide some tips on preventing it from happening again.

What is BBC iPlayer Error 02001 and What Does It Mean?

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If you’re a fan of the BBC and their content, you’re likely familiar with BBC iPlayer. It’s a great service that allows you to catch up on any BBC shows you may have missed. But unfortunately, some users can occasionally encounter errors. One such error is BBC iPlayer Error code 02001.

The BBC iPlayer Error 02001 problem seems more common among Samsung TV and Roku users. The full error message reads, “Something went wrong loading this programme.” As you can imagine, this can be quite frustrating if you’re in the middle of trying to watch a show.

What Are The Causes of the BBC iPlayer 02001 Error?

bbc iplayer app
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There are a few potential causes of the BBC iPlayer 02001 error. Suitable causes could include:

  • A technical problem with the BBC iPlayer servers
  • A problem with your device’s Firmware settings
  • Using VPN or proxy services
  • A problem with the BBC iPlayer app itself
  • IP address blocking by your internet service provider
  • Backdated iPlayer version
  • The firmware on your device may be incompatible.

If you experience the BBC iPlayer 02001 error, it is recommended that you check each of these potential causes in turn. By doing so, you should be able to identify the root cause of the problem and take steps to fix it.

How to Solve BBC iPlayer Error 02001

How to Fix BBC iPlayer Error 02001
Photo Credit: Film Stories

If you are in the United Kingdom and trying to watch BBC iPlayer, you may encounter the error code 02001. This error indicates that BBC iPlayer is not working in your location. Fortunately, there are a few steps you can take to fix this error and start watching BBC iPlayer again:

Resetting Internet Connection Settings

There are two types of internet connections – wired and wireless. If you’re using a wired connection, unplug the Ethernet cable from your computer or router, wait for a few seconds, and plug it back in.

If you’re using a wireless connection, go to your router’s settings and find the “Reset” button. This will reset your router’s connection to the internet and should fix the iPlayer error 02001.

If you’re still having trouble after resetting your internet connection, try one of the following solutions.

Use a VPN Service to Bypass Geographic Restrictions

If you’re trying to watch BBC iPlayer from outside the United Kingdom, you’ll need to use a VPN service to bypass geographic restrictions.

A VPN service will route your internet traffic through a server in the United Kingdom, making it appear as if you’re located there. This will allow you to watch BBC iPlayer without any errors.

There are many different VPN services, but we recommend ExpressVPN. ExpressVPN is one of the fastest and most reliable VPN services available. Plus, they offer a 30-day money-back guarantee, so you can try it risk-free.

Take a Look at Your IP Addresses

If you’re still seeing the BBC iPlayer error 02001, there may be an issue with your IP address. To check your IP address:

  • First, open your browser and go to
  • You should see a page that displays your IP address.

If your IP address shows that you are in the wrong location, contact your internet service provider and ask them to fix it.

Uninstall and Reinstall the App

If you’re still receiving the BBC iPlayer error 02001, try uninstalling and reinstalling the app. This will fix any corrupt files that may be causing the error.

To uninstall and reinstall the app:

Select APPS from the home screen of your remote control, then select Options. You may now choose iPlayer and choose Delete. Next, go to the APPS menu by pressing the Home button on the remote. To access the Store, tap the application icon.

Select the iPlayer installation here if you wish to install it manually. After installation, double-check to see whether this solves the problem.

Clear Your Browser’s Cookies and Cache

Try clearing your browser’s cookies and cache if you’re still seeing the BBC iPlayer error 02001. This will get rid of any damaged files that are causing the problem.

To clear your cookies and cache:

First, open your browser and go to the settings menu. From here, you can choose to clear your browsing data. Restart your browser once this is done and try accessing BBC iPlayer again.

Updating the Firmware on Your Device

If you’re still getting the iPlayer error 02001, try updating the firmware on your device. This will fix any software issues that may be causing the problem.

To update the firmware on your device:

Firmware updates are typically automatically sent to your device and will begin installation as soon as you select the menu button on your controller. Go to Settings -> Click on Software Updates. If you choose the settings or support menu, you’ll see software updates. It will inform you whether there is an update available.

Download the most recent firmware. After that, launch the BBC iPlayer app and attempt to watch a film.

watching television
Photo by Kam Idris on Unsplash

Wrap Up

So there you have it! Our quick guide on how to fix the BBC iPlayer Error code 02001. We hope this has been helpful and that you can now enjoy your favourite shows again without any issues.

If you have any other questions or need further assistance, don’t hesitate to comment below. We’ll be happy to help. However, if you still can’t access iPlayer after following our instructions, we recommend that you contact the BBC iPlayer customer service team.


  • Over 15 years of experience writing about cybersecurity, software, apps, electronics, and general tech repairs.

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