If Disney Plus is out of sync when you try and stream a video, it will be because of one of the following 6 reasons:
- Buffering issues
- Unstable internet connection
- Device issues
- Disney Plus app outage
- Outdated app
- Content issue due to software malfunctions
In this post, I’ll go through these 6 reasons, so you can troubleshoot what is your specific problem. There is a simple fix for each one.
Why is Disney Plus audio lagging? 6 Main Reasons
Reason 1 – Buffering Issues (Main Likely Reason)
Your Disney Plus audio will be out of sync with its video if your app is experiencing buffering issues. For Disney Plus to stream your desired content without any interruptions, the app needs to download a certain amount of data before the video plays.
If your Disney app is unable to retrieve the necessary amount of data, your video will be delayed.
A weak internet connection can be the reason why buffering occurs, as well as lagging audio.
Reason 2 – Unstable internet connection
If your network connection is not secure, Disney Plus will incur lagging issues with its sound and video.
Disney Plus bandwidth needs to be at least 25Mbps if you want to stream in 4K, or 5Mbps for high definition.
Too many devices connected to the same network will cause your internet connection to become too congested, resulting in issues with the Disney Plus app if it cannot get a strong connection.
Reason 3. Device issue
Disney Plus may be out of sync because you are accessing the app on a problematic device.
The platform you are using (eg; Smart TV) could have an internal hardware problem that is interfering with how well your audio is being processed.
If you are using an external device to cast Disney Plus onto your TV, there may be an issue with the connection between the two.
Reason 4. Disney Plus app outage
Planned maintenance on the Disney server will create issues when you try and access the app if it is not down completely.
You can stay updated with the server status of Disney Plus.
Reason 5. Outdated app
Have you recently checked if Disney Plus is due to be upgraded?
Using an outdated version of the app when an upgrade is available can create potential latency issues.
Updating Disney will get rid of any corrupted data and improve the performance of the app.
Reason 6. Content issue
A specific program or movie on Disney Plus may have audio issues when you try and play it.
This would be due to a software malfunction with that specific content and would be an internal problem with Disney Plus.
If all other media options function fine with their sound and video matching, then you will know it is an error with that program.
How do I fix the audio sync on Disney Plus?
Fix 1. Prevent Buffering
You can fix the audio sync issue on Disney Plus by preventing your app from buffering. This can be done by ‘pausing’ straight after selecting ‘play’ on a program or movie. Doing this will give the software time to download the required data needed to stream without having to stop midway, which can result in the audio being out of sync.
Another solution to eradicate the buffering issue is to refresh your internet connection.
Fix 2. Reset internet connection
Resetting your network will refresh your internet connection and improve your network speeds if they have been lagging due to your network service provider experiencing intermittent issues.
Refreshing your Wifi router’s connection will also help get rid of any buffering issues.
Step 1. Turn your modem off and unplug it
Step 2. Leave it unplugged for 2-3 minutes
Step 3. Reconnect your router and turn it on
Fix 3. Use the Rewind button
Is your audio out of sync after pausing your show?
It has been noted that pushing the rewind button once has helped fix the lagging issue with your audio, specifically if you are using the streaming service on a smart TV.
Using the playback function has also helped get rid of the lagging problem.
Note, if you are using your smart TV to access Disney Plus, unplug your TV from its power source for around 30 seconds before plugging it back in. This has worked for previous users who experienced the out of sync problems with their sound.
Fix 4. Check your device
The device you are using may be the problem for the lagging on your Disney service.
You can check this by accessing your Disney Plus app on a different platform and seeing if your content is still out of sync when you play it.
If there is no latency, this will confirm the problem lies within your device, and you may need to complete a diagnostic on it or reset it.
Fix 5. Reset streaming device
Resetting the device you are using to launch Disney Plus will help refresh the connection and sync up the audio and video.
If you are using a streaming stick, remove and reinsert it into your TV.
For any other devices, switch it off and power it back on after a couple of seconds.
Once your device has reconnected, try playing a program on Disney.
Fix 6. Update Disney Plus app
Check to see if you have enabled ‘Automatic updates’ This feature will ensure your Disney Plus app will be updated every time there is a new version that gets released.
If this setting is not turned on, you can manually check for updates by accessing your app store, and clicking on ‘Update’ if there is an option too.
Fix 7. Check other content
You could be trying to watch something on Disney Plus that has problematic software.
Launch a show from Disney’s home page, and see if the audio is out of sync.
If there is no issue with the sound lagging, this will confirm there is an internal error with the program, and Disney will need to fix it.
(Fun Fact; ever wondered how Disney broke the internet? Disney succeeded in doing so, when they brought out Baby Yoda in their original series ‘The Mandalorian’ in November 2019.)
Disney Plus audio out of sync PS5
If you are accessing Disney Plus on your PlayStation 5, the app will be transmitted through an HDMI cable from your console to your smart TV for the video display. This can cause an out of sync issue with the audio through your TV if the image is being displayed in a high resolution. The processing time from your PS5 to your TV may be delayed if your HDMI cable is faulty or damaged.
You may experience the Disney Plus audio out of sync on a PS4 too. This sound issue can be resolved by changing a few settings on your console.
Solution 1. Change PS5 audio setting
Step 1. Access the ‘Settings’ menu on your console
Step 2. Click on ‘Sound’ followed by ‘Audio Output’
Step 3. Select ‘Output Device’
You can change your audio setting to your preferred setting, however, it has been noted that setting it to ‘AV Amplifier’ has helped get rid of the audio lagging.
Solution 2. Change screen resolution
How to change screen resolution on PS5:
Step 1. Go into ‘Settings’
Step 2. Click on ‘Screen and Video’
Step 3. Select ‘Video Output’
With PS5 automatically selecting the best resolution, it is recommended to choose a lower option to help with the audio out of sync issue when trying to stream on Disney Plus.
If you are still experiencing an audio delay on your PS5 or PS4, you can fix the lagging issue by trying these easy steps;
- Use a different HDMI cable
- Remove any other devices connected to your PS5 or TV
- Uninstall and reinstall Disney Plus
- Restart your console
Your Disney Plus app may be due to be updated on your PlayStation.
Attempting to watch The Mandalorian, or Moana when the audio is out of sync with the video is not ideal.
We hope this guide was able to help you get rid of the latency issue on your Disney Plus app, and that you now understand what can cause this error, so you can prevent it from occurring again in the future.
If you are still witnessing a delay in the sound on your screen, we suggest you contact Disney Plus directly, as well as check your device out for a possible hardware problem.
You can make use of Disney’s Help Page where you will be able to use their support chat to speak to one of their team members.