Disney Plus offers seamless on-demand content streaming services, but many users report the sound keeps cutting off between episodes, leaving them frustrated.
If Disney Plus sound is cutting out, this is likely due to incorrect audio format on the streaming device or a faulty eARC HDMI cable. To fix this, turn off the Dolby Digital Plus audio output from the device’s Settings or replace the HDMI cable with a new one.
In this article, we’ll discuss why Disney Plus sound is cutting out on your streaming device and what steps you can take to troubleshoot this issue.
Why does the audio keep cutting out on Disney Plus?
One of the following might be the reason why the Disney Plus app sound is cutting out while playing content:
- Incorrect audio format settings on the streaming device.
- Slow internet speed.
- Corrupt Disney Plus cache.
- Streaming Disney Plus content in higher resolution.
- Faulty eARC HDMI cable.
- RS-232C Control settings are enabled on the TV.
- Outdated Disney Plus app on the streaming device.
How do I fix Disney Plus sound cutting out?
If Disney Plus sound keeps cutting out while watching series or movies on your streaming device, here are some proven solutions to quickly resolve the issue.
Change Audio Format Settings
You may have set your streaming device to Dolby Digital Plus audio format output, which often interferes with the Disney Plus sound and causes it to cut out while playing a show.
This issue mostly happens in Fire TV, Firestick, or PS5 gaming consoles. To fix this:
Fire TV / Firestick:
- Ensure your TV is unmuted.
- Turn on the A/V receiver if the Fire TV is connected to it.
- Go to “Settings.”
- Select “Display & Sounds.”
- Choose “Audio.”
- Choose “Dolby Digital Output.”
- Disable “Dolby Digital Plus.”
PS5:
- Go to “Settings.”
- Select “Sound.”
- Choose “Audio Output.”
- Change the Audio Format (Priority) to “Bitstream (Dolby)” or “Bitstream (DTS).”
Change the HDMI Cable
eARC feature on your TV effortlessly transmits the unaltered, high-quality audio signal via an HDMI cable from your streaming device. However, the cable often gets damaged, causing the sound drops on Disney Plus.
Therefore, check the eARC HDMI cable for any visible cracks and replace it with a new one.
NOTE: Faulty or damaged AVR cable connected to your TV and receiver also causes sound stuttering issues on Disney Plus. So, this leaves you with the option of replacing the cable to fix the audio glitches.
Turn off the RS-232C Control Settings
Repair technicians use RS-232C control settings on your Android TV to control the Custom Integrated Audio/Video (A/V) system and perform service updates.
However, some users report that these settings often lead to out-of-sync, jitters, and sound cut-offs on streaming services like Disney Plus.
So, turn off the RS-232C control settings on your Android TV with the steps given below:
- Press “Home” on remote.
- Choose “Settings.”
- Select “Network & Accessories.”
- Choose “RS232C Control.”
- Set to “Off” from “Via HDMI Port.”
After your Android TV restarts automatically, open the Disney Plus app and see if the sound is still cutting out.
Reduce the Video Resolution
Another solution to fix the sound cutting off on Disney Plus is to reduce the video quality or resolution. Here’s how:
- Open “Disney Plus.”
- Select a title.
- Select “Quality.”
- Change to “Low.”
One more way to reduce video resolution on Disney Plus is to set “Moderate” or “Save Data” mode on the app with these steps:
- Select a title.
- Choose “Details” or “App Settings.”
- Select “Moderate” (consumes less data, HD video quality, and stereo sound) or “Save Data” (Low data, SD quality, and stereo sound).
- Select “Save.”
Now, play video content on Disney Plus and verify the fix.
Clear Disney Plus Cache
The Disney Plus cache sometimes corrupts for various reasons, such as software glitches, improper shutdowns, or conflicts with other applications. This causes the app to malfunction, resulting in intermittent sound drops within content streaming.
To fix this, clear the Disney Plus cache data only on your streaming device. Here’s how:
Smart TV:
- Access “Settings.”
- Select “Apps.”
- Select “Disney Plus.”
- Choose “Clear Cache.”
- Select “OK.”
Fire TV:
- Head to “Settings.”
- Choose “Applications.”
- Select “Disney Plus.”
- Choose “Clear Cache.”
- Select “Clear Data.”
PS4/PS5:
- Open “Settings.”
- Select “Storage.”
- Go to “System Storage.”
- Open “Saved Data.”
- Choose “Disney Plus,” press “Options,” and select “Delete.”
Android:
- Open “Settings.”
- Tap “Apps.”
- Select “Disney Plus.”
- Head to “Storage.”
- Tap “Clear Cache.”
- Tap “Clear Data.”
iOS:
- Open “Settings.”
- Tap “General.”
- Select “iPhone Storage.”
- Select “Disney Plus.”
- Tap “Offload App.”
- Tap “Offload App” again.
NOTE: To clear Disney Plus cache on Apple TV, simply reinstall the app.
If you are using a browser to stream Disney Plus, clear the cookies to get rid of the corrupt Disney Plus cache.
Once you clear the app cache data, open Disney Plus and try watching a movie or show to check if the sound is still cutting out.
Update Disney Plus App
If you are using the Disney Plus app on your Android, iOS device, or computer, the outdated version might be responsible for the issue. Therefore, update the app to the latest version, which can potentially fix the conflicts and troubleshoot the audio cutouts in the process.
Android / iOS:
- Open “Play Store/App Store.”
- Look for “Disney Plus.”
- Tap “Update.”
Computer:
- Open “Microsoft Store.”
- Click “Library.”
- Click “Get Updates,” wait for the store to search for new updates for the installed apps, and update them automatically.
Once the Disney Plus app is up-to-date on your mobile device or computer, open a movie or TV show and confirm that the sound is not cutting off this time.
Conclusion
In this article, we’ve explored why Disney Plus sound is cutting out on your streaming device and discussed 6 solutions with step-by-step instructions to help you resolve the problem.
Hopefully, you’ve found a fix to eliminate the intermittent audio jitters, stutters, or low volume on Disney Plus and can now binge-watch your favorite programs without experiencing any audio glitches. However, If the problem is still there, try reinstalling the Disney Plus app on your streaming device.