Disney Plus offers a variety of content you can stream on various devices, but some users have complained the app is not working on Xbox specifically.
If Disney Plus is not working on your Xbox, this happens when the app cannot communicate with the server due to network connectivity issues. To fix this, clear the MAC address under the Advanced network settings on your console. If the issue persists, restart the router to refresh the connection and restore network speed.
In this article, we’ll explore why Disney Plus is not working on your Xbox and discuss potential fixes to help you get back to streaming content on your console.
Why isn’t my Disney Plus working on Xbox?
One of the following might be the reason why Disney Plus is not working on Xbox:
- Temporary glitches on the app or console.
- Corrupt Disney Plus cache or app installation files.
- Network connectivity issues.
- Glitches on the Xbox Console Companion PC app.
- Outdated app or Xbox firmware.
How do I get Disney Plus to work on Xbox?
To get Disney Plus to work on your Xbox, here are some proven solutions that helped many issues fix this problem quickly.
Sign Out and Into Disney Plus Account
The easiest solution to get Disney Plus working again on your Xbox is to sign out and into your account. Doing so will refresh the connection between your Disney Plus account and the Xbox app and remove temporary memory files, causing the app to malfunction.
- Open “Disney Plus.”
- Go to your profile and select “Account.”
- Select “Log Out.”
- Choose “Log Out” again.
Another way to renew the connection between the app and the console is to clear corrupt temporary files by restarting it. Here’s how:
- Press & hold the “Xbox” button on your Xbox controller to access “Power Center.”
- Choose “Restart Console.”
- Select “Restart.”
- Wait for the console to restart, launch Disney Plus, and check if the issue persists.
Force Close Xbox Console Companion App
If you are using Xbox Console Companion to stream Disney Plus content from your Xbox to PC, it might be experiencing temporary glitches which create conflict with the app’s performance.
To fix this issue, force stop the Xbox Console Companion app on your computer in the following way:
- Press “Win+X” on keyboard.
- Open “Task Manager.”
- Right-click “Xbox Console Companion.”
- Choose “End Task.”
Clear MAC Address on Xbox
MAC address is a 12-character identifier assigned to the network interface of your Xbox.
Clearing this address restarts your Xbox and forces it to get a new one which might resolve the network connectivity issues. This helps Disney Plus communicate with its server and start working again. To do this:
- Access “Settings.”
- Select “Network Settings.”
- Select “Advanced Settings.”
- Choose “Alternate MAC Address.”
- Choose “Clear.”
- Select “Restart.”
- Choose “Clear.”
Once you clear the MAC address on your Xbox, clear the persistent storage of the console this way:
- Go to “System.”
- Select “Settings.”
- Choose “Devices and Streaming.”
- Choose “Blu-Ray.”
- Select “Persistent Storage,” clear it three times, and restart your console.
Troubleshoot Internet Connection
If the internet experience frequent drops or fluctuations in signal strength, it can lead to the loss of connection between your Xbox and the Disney Plus servers. As a result, the app starts buffering, stops working, takes a longer loading time, or shows error 91.
To fix this issue, run a speed test on your network connection to check its stability and performance. If the result is unsatisfactory, do the following steps:
- Power off your modem/router, wait for a few seconds and then turn it back on to renew the connection.
- If your network has multiple frequency bands (2.4GHz and 5GHz), try switching to the less congested one.
- Turn off any VPN or proxy settings on your network, as they can interfere with the Xbox’s connection.
Clear Disney Plus Cache
The next solution to fix Disney Plus not working is to clear the app cache data on your Xbox to remove corrupt data files or outdated information. For this:
- Access the “Home” menu.
- Select “My Games and Apps.”
- Select “Apps.”
- Choose “Disney Plus.”
- Press the “Option” button on the Xbox controller to access “More Options.”
- Choose “Manage App.”
- Select “Clear Saved Data.”
Update Disney Plus App
Disney Plus developers often release updates to ensure compatibility with the latest Xbox firmware and install new patches to address known issues on the app.
So try updating the Disney Plus app on your Xbox with these steps:
- Select “Disney Plus” from Home screen.
- Press “Option” on Xbox controller.
- Choose “Manage App.”
- Choose “Updates” and install the new app update.
Reinstall Disney Plus App
If updating the app doesn’t help and Disney Plus is still not working, try reinstalling it on your Xbox. To do this:
- Go to “My Games and Apps.”
- Select “See All.”
- Select “Apps.”
- Press “Option” on the controller.
- Choose “Uninstall.”
- Select “Uninstall All” to confirm.
To reinstall the app on your console:
- Press “Home” on the controller to open “Microsoft Store.”
- Go to the “Apps” section.
- Find “Disney Plus.”
- Select “Get”
- Sign into your Disney Plus account and see if the app is working now.
Update Console Firmware
Outdated Xbox firmware can often conflict with the Disney Plus app; however, you can fix this by updating your console’s firmware. To get this done:
- Connect your Xbox to a stable and reliable internet connection.
- Press “Xbox” on the controller to access the guide.
- Choose “Profile & System.”
- Select “Settings.”
- Choose “Updates.”
- Select “Console Update Available” to install the new firmware version.
Afterward, launch the Disney Plus app and verify the fix. If the problem is still there, reset your console by navigating to “Settings” > “System” > “Console Info” > “Reset This Xbox,” and choose “Reset and Keep my Games and Apps.”
Conclusion
In this article, we’ve addressed why Disney Plus is not working on your Xbox and discussed 8 solutions to troubleshoot the problem with step-by-step instructions.
Hopefully, you can now enjoy uninterrupted entertainment through the Disney Plus app on your console. If the above solutions don’t work, contact the Disney Support team to report the issue and seek further assistance.