The Xfinity remote range comprises various voice-controlled and manual remotes. Its voice remotes, the XR5, XR11, XR15, and XR16, are designed to pair with Xfinity X1 TV boxes and Flex streaming devices. However, these remotes also need to pair with a supported TV in order for the voice control function to work.
If you are experiencing issues when you try to pair and program your Xfinity remote to your TV, the most likely reason is that your TV model isn’t supported. However, there are a few other reasons why you may have trouble, like signal interference, pairing issues, and faulty remotes.
Today, we’re going to guide you on how to correctly program your Xfinity voice or standard remote to your TV.
Tips to Correctly Pair & Program an Xfinity Remote to a TV
To ensure that there are no other issues with your remote, you must pair it correctly. Follow the correct steps below to pair and program it. Then, try the other steps if you are still experiencing problems.
First, Check That Your TV, Smart Speaker, or Soundbar is Supported
Xfinity voice remotes work differently from standard and DAR models. Voice functions only work on select supported TVs, smart speakers, soundbars, and other audio devices. Before you try to pair and program your Xfinity remote to a TV or audio device, make sure it’s on the supported device list.
To find out if it is supported and access the correct pairing instructions for your remote and TV:
- Visit the Xfinity remote page.
- Select your voice remote from the menu. You can also find the DAR and standard remote models and pairing instructions here.
- Once selected, click “Continue.”
- Now, choose your device type (TV or Audio/Other) and brand from the list.
- If your device brand isn’t on the list, then it may not support the voice remote or voice functions.
- You may need to purchase or request a different remote to access voice functions.
- Alternatively, you may need to pair your Xfinity TV box or Flex device and voice remote to a supported TV or audio device to access voice functions.
- Once your device type and brand are selected, you can click “Continue.” You will get taken to a page featuring pairing instructions for your specific TV or audio device and remote.
- If you see a Samsung not programmed error on your Samsung TV, try our solutions.
- If you see a TV not programmed error on an LG TV, try our fixes.
Don’t Try to Pair Your Old Xfinity Remote With a New TV Box
When pairing and programming your Xfinity remote to a TV, you must know one thing. Once an Xfinity voice remote is paired with a specific TV Box or Flex device, it won’t pair with another. This is called unique pairing and ensures your TV box is secure from being hacked by someone nearby.
You can try a few steps to remedy the issue:
- If your Xfinity remote is already paired with an old TV box or Flex device, use that box or device.
- If you got your Xfinity remote second-hand and don’t have its TV box, you’ll need to get a new remote.
- If you are going to a friend’s, download the Xfinity Stream app to your phone, laptop, or tablet. Then, use it to watch and cast content on your friend’s TV when you’re there.
- If you are having issues pairing a different remote, try our Samsung BN59-01178W remote programming tips.
Factory Reset Your Xfinity Voice Remote
Are you still having trouble when you try to pair and program your Xfinity remote to a TV? You may need to factory reset your voice remote in order to fix the issue.
To factory reset your Xfinity remote:
- Visit the Xfinity remote page.
- Select your remote from the line-up.
- Select your TV or audio device type and brand from the list.
- Click “Continue.”
- Scroll down the page to find the factory reset remote instructions. These should be at the bottom.
- Instructions will vary per remote.
- For the XR16 voice remote, press and hold the “i” and Home buttons simultaneously for 5 seconds.
- After around 5 seconds, the status light on the remote should blink.
- Next, press the Power button > then Last (<- arrow) button > then Volume Down (-) button in sequence.
- Your factory reset should be complete. You can now try pairing and programming your remote with your TV again.
Get a Replacement Remote
If you still can’t pair and program your Xfinity remote to your TV, there may be something wrong with it. If this is the case, you can request a new replacement remote from Xfinity. If you have an older non-voice remote, you can also upgrade. All eligible new and existing X1 and Flex customers are entitled to a free voice remote.
To request a new Xfinity voice remote:
- Visit an Xfinity store near you to pick one up. If you have a remote that’s not working, take it with you to swap it.
- Contact Xfinity via Messenger, chat, Twitter, or call to request a new or replacement remote. You can find the links on the Xfinity contact page.
- Use the Xfinity Assistant to order a new remote. If you have a remote that’s not working; you may need to contact Xfinity support first.
Technology sure can be convenient, but it can also be equally annoying. If you’re having problems pairing and programming an Xfinity remote to a TV, you know what we mean! Luckily, there are a few things we can do to remedy the issue. We hope that these suggestions have helped you out.