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How To Pair & Program Xfinity Remote To Your TV

How To Pair & Program Xfinity Remote To Your TV

The Xfinity remote range comprises various voice-controlled and manual remotes. Its voice remotes, the XR5, XR11, XR15, and XR16, are designed to pair with Xfinity X1 TV boxes and Flex streaming devices. However, these remotes also need to pair with a supported TV in order for the voice control function to work.

Today, we’re going to guide you on how to correctly pair and program your Xfinity voice or standard remote to your TV.

Tips to Correctly Pair & Program an Xfinity Remote to a TV

First, Check That Your TV, Smart Speaker, or Soundbar is Supported

Xfinity voice remotes work differently from standard and DAR models. Voice functions only work on select supported TVs, smart speakers, soundbars, and other audio devices. Before you try to pair and program your Xfinity remote to a TV or audio device, make sure it’s on the supported device list. 

  • Visit the Xfinity remote page.
  • Select your voice remote from the menu. You can also find the DAR and standard remote models and pairing instructions here.
  • Once selected, click “Continue.” 
  • Now, choose your device type (TV or Audio/Other) and brand from the list.
  • If your device brand isn’t on the list, then it may not support the voice remote or voice functions.
  • You may need to purchase or request a different remote to access voice functions.
  • Alternatively, you may need to pair your Xfinity TV box or Flex device and voice remote to a supported TV or audio device to access voice functions.
  • Once your device type and brand are selected, you can click “Continue.” You will get taken to a page featuring pairing instructions for your specific TV or audio device and remote.

Don’t Try to Pair Your Old Xfinity Remote With a New TV Box

  • If your Xfinity remote is already paired with an old TV box or Flex device, use that box or device. This unique pairing ensures your TV box is secure from hacking attempts by someone nearby.
  • Get a new remote if you got your Xfinity remote second-hand and don’t have its TV box.
  • If you are going to a friend’s, download the Xfinity Stream app to your phone, laptop, or tablet. Then, use it to watch and cast content on your friend’s TV when you’re there.

Factory Reset Your Xfinity Voice Remote

  • Visit the Xfinity remote page.
  • Select your remote from the line-up.
  • Select your TV or audio device type and brand from the list.
  • Click “Continue.”
  • Scroll down the page to find the factory reset remote instructions. These should be at the bottom.
  • Instructions will vary per remote.
  • For the XR16 voice remote, press and hold the “i” and Home buttons simultaneously for 5 seconds.
  • After around 5 seconds, the status light on the remote should blink.
  • Next, press the Power button > then Last (<- arrow) button > then Volume Down (-) button in sequence.
  • Your factory reset should be complete. You can now try pairing and programming your remote with your TV again.

Get a Replacement Remote

There may be something wrong with your remote. If this is the case, you can request a new replacement from Xfinity. If you have an older non-voice remote, you can also upgrade. All eligible new and existing X1 and Flex customers can get a free voice remote.

To request a new Xfinity voice remote:

  • If you have a remote that’s not working, take it with you to the nearest Xfinity store for the swap.
  • Alternatively, contact Xfinity via Messenger, chat, Twitter, call, or use the Xfinity Assistant to order a new remote.


Technology sure can be convenient, but it can also be equally annoying. If you’re having problems pairing and programming an Xfinity remote to a TV, there are a few things you can do to remedy the issue. We hope that the fixes in this article have helped you out.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at

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