HBO Max not working on Philips TV? HBO Max is a popular streaming service that many people use to watch their favorite TV shows and movies. The app supports many devices, including smart TVs, but can malfunction quite often.  

If HBO Max is not working on your Philips TV, this happens because the app or TV firmware is outdated. To troubleshoot the HBO Max app and TV, update the HBO Max app from the Google Play Store or update the TV firmware through Settings.

Many Philips TV owners subscribed to HBO Max, finding that their TVs are not streaming the channel correctly. If you are experiencing this problem, This article provides some simple workarounds that you can follow to fix the problem.

Why isn’t HBO Max working on my Philips?

hbo max network settings

If your HBO Max is not working on your Philips TV, one of the below might be the reason.

  • Your Philips TV may not be compatible with HBO Max. 
  • The HBO app may not be up-to-date.
  • The app or TV may be experiencing minor technical difficulties.
  • The HBO server might be facing an outage.
  • Your Philips TV firmware needs to be updated.
  • Any third-party app installed on your Philips TV might be interfering with the HBO Max app.

How do I get HBO on my Philips Smart TV?

hbo on philips television

To get the HBO Max app on your Philips Smart TV, do the following:

  • First, press the Home button on your remote and scroll down to select the Settings option.
  • Now, choose the Apps option and search for the HBO Max app
  • Next, select the Install option and press OK.
  • Finally, you can start using the HBO Max on your TV.

How do I fix HBO Max app on my Philips TV?

updating hbo app

HBO Max not working on Philips TV? Try the following quick fixes and get back to viewing your favorite content again. 

Hard Restart your TV

Hard reset your Philips TV to clear out any technical difficulties the app or your TV is facing. To do so:

  • Unplug your Philips TV from the main electric supply unit. 
  • Now, wait for at least 60 seconds (1 minute). 
  • Afterward, plug your TV back into the mains. 
  • After your TV is turned on, check if the HBO Max works on your TV. 

Check your internet connection

A weak or poor internet connection can also be the reason why HBO Max is not working on your TV. To improve your internet connection:

  • Check whether your TV is connected to Wi-Fi. You can find the Wi-Fi option under Network Settings.
  • If you are connected to Wi-Fi, but the signals are poor or the HBO max is generating an error, bring your router close to the TV.
  • Switch to another DNS server under the Network Settings on your Philips TV.
  • Contact your ISP to resolve internet issues on their end increase your bandwidth.

Note: Also, restart your Wi-Fi router by unplugging it from the mains and wait for 30 seconds. Now, plug the router back in and reconnect your TV. This will help refresh your internet speed and create a strong and stable connection.

Delete the HBO Max and reinstall

If the HBO Max app is having some technical difficulties, you should uninstall and reinstall the latest version of the app. To do so:

  • Grab your Philips TV remote and press the Home button.
  • From your Settings menu, go to the Apps section.
  • Find and select the HBO Max app.
  • Go to the Uninstall option and press OK on your remote to uninstall the app.
  • After uninstalling the app, reinstall the HBO Max app.
  • Finally, check if the HBO Max has started working on your device.

Update your TV firmware

If you are still unable to use HBO Max on your Philips TV, it is possible that your TV firmware needs to be updated. Check for any available updates by following the steps outlined below:

  • Connect your TV to a stable internet connection.
  • Grab your Philips TV remote and press the Home button.
  • Scroll down to the Settings option on the Home menu and press OK.
  • Under Settings, locate the Update Software menu and select it by pressing OK on your remote.
  • Now, choose the Search for Updates option and select the Internet option.
  • If an update is available, you will see an update now message.
  • Select the Update option and accept the terms and conditions when prompted.
  • After the update, check the HBO Max app on your TV to verify the fix.

Note: You can also update your Philips TV software using a USB drive. However, you will have to download the latest version from the Philips support page and copy it to the USB.

Clear the HBO app cache on your TV

If the app cache is full or corrupted, it might be the reason why your TV is facing an issue with HBO Max. To clear the app cache:

  • Go to the main menu by pressing the Home button on your remote control.
  • Now, scroll down, go to Settings and select the Apps option
  • Find and select the HBO Max app from the list.
  • Next, choose the Clear Cache option and press OK.
  • Once you clear the app cache, the HBO Max app will reset to its default settings and start working on your Philips TV.

Check your TV compatibility

Make sure that your Philips TV is compatible with HBO Max. You can check the list of compatible devices on the HBO Max website.

If your TV is not listed, you will not be able to use HBO Max on it. In this case, you will need to get a new TV compatible with the streaming app.

How do I update the HBO app on my Philips Smart TV?

How do I update the HBO app on my Philips Smart TV?

If the HBO Max app is outdated, this might be the reason why you are unable to use the app. To fix this:

  • Go to the Apps > Google Play Store option from the Home screen.
  • Find the HBO Max option, select the Update option, and press OK.
  • Afterward, check if the app has started working.


This article provides easy troubleshooting steps for when HBO Max not working on Philips TV. We hope you get your app up and start streaming your favorite shows by following these simple solutions.

If you are still facing the issue, contact Philips TV support or HBO support for further assistance.