Netflix won’t work with a VPN if the IP address has been banned, or your true location has been identified.

If the video streaming app notices you are trying to access their service in a region where they do not have a ‘copyright agreement’, they will block you.

It is not illegal to use a VPN for Netflix, however, certain connection types are not supported.

We have created this guide to assist you in understanding how Netflix can work through a VPN, and what steps you can take to fix the issue you are currently having so you can get back to streaming online in any location.

Why is Netflix not working on my VPN?

watching netflix

Your Netflix account is not working on a VPN because the service has detected that you are accessing their platform through a VPN, or the private network you want to use is not compatible with the app. 

Reason 1. Netflix has identified your VPN

It is not illegal to access Netflix through a VPN.

Although legal, Netflix is unable to distribute certain content in specific regions, so if you are using Netflix in one of these areas and they pick up on it, they will block your VPN as it goes against their ‘copyright agreement.’

Reason 2. Banned IP address

If Netflix identifies that you are using a VPN, they will automatically block the IP address your VPN is coming from.

When this happens, your screen will display the below error message;

  • ‘Oops something went wrong, Streaming error, You seem to be using an unblocker or proxy. Please turn off any of these services and try again. For more help, visit netflix.com/proxy.

Reason 3. Using the wrong server

You could be using a VPN that works with Netflix, but if you are connecting to a server that does not agree with Netflix, your network will not work.

Reason 4. Cache files showing the location

Every time you launch Netflix, temporary data gets stored onto your device that’s supposed to improve the app’s performance time.

Even though you are using a VPN to access Netflix, there is a possibility that the app will decipher your actual location through the cache files from your browser.

How do I get Netflix to work through VPN?

woman turning on television
Happy young woman watching tv on sofa, holding remote control

You can get your Netflix account to work by upgrading your VPN or changing the IP server. We have provided you with 6 easy steps you can follow;

Fix 1. Upgrade VPN

If Netflix is not working on your current VPN, you may need to upgrade your private network to one that is known to be compatible with the streaming app.

Top10VPN has advised that ‘Express VPN’ is the best one to use if you don’t mind paying, otherwise, ‘Windscribe’ is the one to go for if you want a free service (you will be limited to 10GB of data a month).

Fix 2. Restart VPN

Restarting your VPN by turning it off and on again is a simple trick that can sometimes fix Netflix from not working.

It refreshes the connection with the IP server.

Fix 3. Change servers

If your current VPN has been banned or blocked, you will need to get a new IP address to access Netflix.

You can get a new server in the same country you were currently using, or you can choose a different region.

Fix 4. Delete cache files

On Windows:

Step 1. Access your browser

Step 2. Press the 3 horizontal dots at the top right of your screen

Step 3. Select ‘More Tools’ and then ‘Clear Browsing Data’

Step 4. Make sure you tick both ‘Cookies and Other Site Data’ and ‘Cached Images and Files’

Step 5. Confirm by clicking on ‘Clear Data’

On Safari:

Step 1. Launch ‘Safari’

Step 2. Press on Preferences’

Step 3. Select the ‘Privacy’ tab

Step 4. Press ‘Manage Website Data’

Step 5. Search for Netflix and press ‘Remove’

You can now relaunch Netflix.

the netflix app

Fix 5. Check IPV6 or IPV4 connection

Netflix will work with an IPV6 connection, but not an IPV6 that is being ‘tunnelled’ over an IPV4connection.

A lot of VPN’s do not work with an IPV6 connection, which is why your location will become visible to Netflix.

It will be better to turn the IPV6 off on your browser;

On Windows:

Step 1. Launch your settings and click on ‘Network and Internet’

Step 2. Click on ‘Network & Sharing Center’ followed by ‘Properties’

Step 3. Turn ‘Internet Protocol Version 6’ off

(Fun Fact, if you were wondering what Netflix was originally called, their first name on the paper was ‘Kibble.’ Before that, they were playing around with names like, ‘Reply’, ‘NowShowing’, and ‘eFlix’ to name just a few.)

On Safari:

Step 1. Access ‘System Preferences’

Step 2. Select ‘Network’

Step 3. Press ‘Advanced’ and then the TCP/IP tab

Step 4. By ‘Configure IPV6’ change it to ‘Off’

You can now confirm you want to disable this connection.

Fix 6. Get a Smart DNS

A Smart DNS can be used to unblock Netflix.

They do not conceal your traffic with added security measures like a VPN.

Certain VPN’s will include the Smart DNS feature so you do not need to change IP addresses.

Conclusion

With confirmation that Netflix has not banned the use of VPN’s, we hope you were able to use our guide to get your video streaming service to work on your VPN.

If you are still having issues trying to access your app through a private network in a different location, you may need to contact your internet provider, otherwise, if you think the problem is on Netflix’s side, you can contact them directly.

You can call them on 007-803-321-2130 (keep in mind the call rates), or you can use their Live Chat service.

About the Author

Spark Wit

Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue.

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