Does Paramount Plus display error code 3304 when you try and stream content from your account’s library? Often the error will be accompanied by the message ‘Sorry, but due to licensing restrictions, this video isn’t available in your location‘.
In this guide, we’ll help you understand this error and why it occurs. We’ll also provide you with simple solutions to alleviate this problem so you can play back all your favorite programs.
What does error code 3304 mean on Paramount Plus?
The Paramount Plus error code 3304 warns that the program is not functioning properly. This is due to the Paramount Plus app not reaching the server. When you try to stream content, you may experience buffering or latency issues on the app, as well as a black or blank screen.
This error code can occur as soon as you log in to your account, when you attempt to launch a program or movie, or when you want to open your account information.
Why does Paramount Plus say error code 3304?
Paramount Plus will display an error when you try to playback on the app when you are connected to a weak network. The streaming platform needs at least 4Mbps to stream content without experiencing buffering issues or screen display errors.
If you have other applications open that require a high amount of bandwidth while you are using the software, they will interfere with how well the app performs.
You can check your home internet speed to ensure your Wifi is operating properly.
Here are a few other reasons for this error:
Paramount server is down
If the Paramount server is down, its app on your device won’t be able to access the database. Your request will not be processed, which will result in the 3304 error code.
You can, however, check the server status of Paramount Plus to confirm if this is the root cause of the error.
Enabled ad-blocker
While accessing Paramount+ from your web browser, certain adblockers can interfere with the app loading.
The extension can incorrectly block the streaming site to prevent ads from playing on your PC.
Hardware acceleration issue
On a computer, the hardware acceleration setting can be incompatible with the online streaming app.
Although this setting improves your PC’s GPU (graphics processing unit), it can sometimes interfere with the streaming quality.
Corrupted application
The Paramount+ app may contain faulty files that cause an error when you try to log in to your account or stream content.
A faulty app can stem from a disrupted installation or from malware on your device.
How do I fix Paramount Plus error code 3304?
Check network service
Power reset your Wifi router by turning it off and disconnecting it from its main power source for longer than a minute. Reconnect your modem and launch Paramount+ to see if the error still persists.
Disable ad-blocker
Active ad-blockers on your PC browser can interfere with the Paramount Plus app successfully connecting to the server. To fix this:
Chrome:
Step 1. Launch Chrome and access ‘Settings’
Step 2. On the left, choose ‘Privacy and Security’
Step 3. From the list provided, click on ‘Site Settings’
Step 4. Scroll down and open ‘Additional Content Settings’
Step 5. Click on ‘Ads’
Step 6. Change the setting to ‘All sites can show any ads to you’
Safari:
Step 1. Launch Safari and open ‘Preferences’
Step 2. Press the ‘Extensions’ button
Step 3. Select ‘Adblock’
Step 4. Switch this off
Turn hardware acceleration off
When you turn hardware acceleration off on Chrome, you may experience slower performance. If this step does not eliminate the Paramount Plus error, re-enable this setting.
To turn it off, do these steps:
Step 1. Open Chrome and access ‘Settings’
Step 2. Click on ‘Advanced’ followed by ‘System’
Step 3. Toggle off ‘Use hardware acceleration when available’
Now restart your PC and launch Paramount Plus again to see if the error has been fixed.
Reinstall Paramount Plus
Uninstall and reinstall the Paramount Plus app on your device to remove any corrupt files or faulty software.
Once you delete the program, restart your device to ensure any remaining data has been erased before you reinstall.
Why does Paramount Plus say content is unavailable?
Paramount+ will say ‘content is unavailable’ if you try to stream content on an outdated app version.
If a new version of the app is available, you should see a notification on your Paramount+ home screen to update it.
Another reason why this error message will occur is you’re trying to access your account on a browser that does not support Paramount Plus.
What browser do I need for Paramount Plus?
You need to ensure you are using a supported browser in order for Paramount Plus to stream content without experiencing any error codes, display issues, or unavailable content;
Desktop Browser | Version |
Google Chrome | 8, 10 |
Mac OS | 10.9 + |
Mozilla Firefox | 8, 10, OS 10.9 |
Safari | Mac OS 10.10 |
Microsoft Edge | Windows 10 |
Internet Explorer | Not Supported |
Mobile Browser | Version |
Safari | iOS 11 + |
Chrome | Android 5 + |
It’s also important to check that your browser is up to date so it stays compatible with the Paramount Plus app.
Conclusion
We hope our guide has helped you understand why the Paramount Plus error code 3304 is displaying on your screen and that you were able to resolve this issue with one of the above easy solutions we have provided.
If you still experience issues with your Paramount+ app, you can contact them directly via email or through social media.
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