Sometimes Sky boxes can become unresponsive or turn off completely, leaving you with two options – wait on hold to Sky for half an hour or buy a new box. So here are four different ways to reset your Sky box without losing recordings.

Option 1 – Attempt Reboot with Remote

It’s possible to reboot your system using your Sky remote via the following steps:

  • First things first grab your remote and hold down the standby button.
  • Now, wait for the light to the left of the standby light on the box to start flashing.
  • Let go of the standby button and the remote light will flash for around ten seconds.
  • The standby light should now be red.
  • Wait a moment and then press the Sky button on the remote.
  • Press Sky again and the green light on the box should display.
  • Now, wait about five minutes for the Sky box to start up.

Option 2 – Complete a Mains Reboot

  • Unplug the box from the mains for three minutes.
  • Press and hold the buttons either side of the select button on your Sky box while you plug the socket back into the mains.
  • After 20-30 seconds the box light will change colour, wait around 20 minutes until it goes back to red.
  • With your remote control click TV Guide and you should be back in business.
watching sky tv recordings
Photo by Phillip Goldsberry on Unsplash

Option 3 – Planner Rebuild

A Planner Rebuild is a better option to go for to save your stored recordings and settings.

  • Firstly, press the Services button.
  • Choose option 4 – System Setup.
  • Now press the 0, 1 and Select buttons on your Sky remote control.
  • This should take you to the Installer Setup menu.
  • Now choose option 7 – Sky Planner Rebuild.
  • Select Sky Planner Rebuild and wait until the system message ‘Housekeeping please wait’ has gone and the system has restarted.

Although it’s usually the very last resort. When a planner rebuild hasn’t worked, and you’re almost about to throw your box out the nearest window, a factory reset is your last hope.

Seriously though, all of your recordings, series links and reminders will be deleted in the system reset so check these things first:

  • Check if the box is in standby mode.
  • Is the box connected to the telephone line?
  • Is the box and its wiring connected and switched on at the mains?
  • Check that your Sky box software is up to date.
  • Is there sufficient signal? Are you experiencing bad weather?
  • Is the Sky viewing card fully inserted?

Again, all of your recordings, series links, and reminders will be deleted so proceed with caution.

Option 4 – Sky Box Factory Reset

  • Click the Services button on your remote.
  • Press 001 on your remote then select.
  • This will take you to the setup window.
  • Click across to system reset and select.
  • Finally, a ‘For your information’ box will appear and display ‘Housekeeping please wait’ the box will now reset and reboot.
  • This will now complete a planner rebuild and factory resets your box.
  • The box will be wiped like new.

About the Author

Spark Wit

Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue.

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