Many users report issues that their TalkTalk router is not connecting to the internet. If you follow these five steps, you will normally resolve the issue:
- Reboot the TalkTalk Wi-Fi-hub
- Check the TalkTalk status page online (and check for local problems)
- Try connecting your device to the internet cable
- Check if the router is mistakenly connected to your master socked (instead of an extension socket)
- Check all the cables and ensure the set up of the TalkTalk hub is correct
In this post, I’ll go through exactly why your TalkTalk router might not be connecting to the internet, so you can troubleshoot the problem yourself. And I’ll go through the five steps to resolve this problem.
TalkTalk router not connecting to the internet – 5 Step Fix
If you attempt to use your home Wi-Fi to find that the TalkTalk router is not connecting to the internet then here are the five steps to get that fixed permanently:
Step 1 – Reboot the TalkTalk Wi-Fi Hub
Firstly, reboot the TalkTalk Wi-Fi hub.
Step 2 – Check The TalkTalk Status In Your Area
Check the TalkTalk status page online. If there is a problem in your area, it will show on this page.
Step 3 – Check The Ethernet Cable
If you have an ethernet cable, try connecting your device to the internet via cable rather than wirelessly to see if this fixes the problem.
Step 4 – Check The Router Connection
Is the router connected to your master socket rather than an extension socket? See TalkTalk’s guide on master sockets.
Step 5 – Check All Cables And Set Up Of The Hub
Check all the cables and ensure that the set-up of the TalkTalk hub is correct. If your set-up includes microfilters, check that they are attached correctly according to TalkTalk’s directions.
TalkTalk hub “connected but no internet”
If when connecting to the hub, you’re presented with a message reading “connected but no internet”, you may need to check the lights on the device.
- A red internet light on a TalkTalk hub means that it may be processing a software update. In this case, wait five minutes then restart the hub.
- If the broadband light is flashing green or off, check all the cables as outlined above and restart the hub.
- You can also check the service status for your area using the link above.
To hard reset your TalkTalk hub, turn it off at the wall, wait five to 10 minutes, then turn it back on again and wait for the system to reboot.
The issue could also lie with the device you’re using, so try ‘forgetting’ the connection on your device, then rejoin the network and enter the passcode.
My TalkTalk internet is not working at night
In the instance that the internet isn’t working for specific periods of the day, for example at nighttime, there may be a variety of reasons for this.
If the Wi-Fi signal seems to dip in and out once it hits the evening, you may need to install a Wi-Fi extender. A booster will eliminate blackspots around the home and ensure that your connection runs smoothly.
However, if the issue seems to occur between certain hours at night, such as between 12 and 1 am, try setting your routers DNS servers to 22.214.171.124 and 126.96.36.199, reset it and try again. Alternatively, you can use Google DNS servers: 8.8. 8.8 and/or 8.8. 4.4.
As outlined by TalkTalk, the internet connection going down at night is due to a configuration fault. The network issue is said to now be resolved following some changes made by their Network Engineers.