Skip to Content

WhatsApp Sound Not Working – 8 Reasons + Fixes

WhatsApp Sound Not Working – 8 Reasons + Fixes

Are you using WhatsApp to connect with friends and family, but the sound is not working on incoming calls and messages? Do you also experience the same issue when sending voice messages and dialing calls? 

Today, we’ll discuss why you are experiencing this problem and how you can resolve it without fretting about easy solutions. 

Why is my WhatsApp sound not working?

  • Issues with internet connection or network settings on the phone.
  • The phone is silent, or the volume is low.
  • Issues with the phone microphone or the speaker.
  • Outdated phone or WhatsApp software.
  • Other apps on the phone use the microphone and conflict with WhatsApp.
  • Necessary camera and microphone permissions are not granted to WhatsApp.
  • Corrupt WhatsApp system files.

How do I get the sound to work on WhatsApp?

Disable Silent Mode and Increase the Volume


  • Swipe down on the home screen to access the Quick Access Menu.
  • Tap the Silent icon.
  • Set it to “General” or “Sound.”
  • Press the “Volume Up” button on the side to increase the ringer tone for WhatsApp.
  • Open “Settings,” go to the “Sounds” section, and drag the “Notifications” and “Media Volume” bars to increase WhatsApp notification and sound and speaker volume. 


  • Open “Settings.”
  • Tap “Sounds & Haptics.”
  • Drag the slider below “Ringtone and Alert Volume” to increase the volume and turn off silent mode.
  • While using WhatsApp, use the “Volume Up” button to increase the media volume. 

NOTE: Ensure you’ve turned off the Silent switch on the side of your iPhone. 

Once you have configured these settings on your phone, wait for a message or call notification on WhatsApp and check if the sound problem persists.

Disable Do Not Disturb

  • Open “Settings.” 
  • Tap “Notifications.”
  • Tap “Do Not Disturb.”
  • Toggle off “Do Not Disturb.”

If you use an iPhone, swipe down the screen from the right side to access the Control Center, tap the half-moon icon to turn off the Do Not Disturb option, and see if the WhatsApp audio is working now. 

NOTE: You can also experience this issue if you use the phone in Airplane mode. 

Reset Network Settings on the Phone


  • Open Android “Settings.”
  • Select “System.”
  • Choose “Advanced.”
  • Tap “Reset Options.”
  • Tap “Reset network settings.”


  • Open iPhone “Settings.”
  • Tap “General.”
  • Choose “Reset.”
  • Tap “Reset Network Settings.”

Grant WhatsApp Mic and Camera Permissions


  • Open “Settings.”
  • Scroll and tap “Apps.”
  • Select “WhatsApp.”
  • Tap “Permissions.”
  • Toggle on “Microphone.”
  • Toggle on “Camera.”


  • Open “Settings.”
  • Select “WhatsApp.”
  • Toggle on “Microphone” and “Camera.”

Now try recording a message or attaching a video file to verify the sound is working this time.

Check Phone Mic and Speaker

If you cannot hear the sent or received voice notes sound on WhatsApp, the microphone or the speaker can be the source of the issue.

To verify this, open any recording application on your phone and see if you can hear anything back. If not, the microphone is faulty, and you need to repair or replace it. 

The phone speaker lets you hear what the other person is saying on a call or message. If it is damaged, the sound may not work. However, you can quickly test this by placing a cellular call. If the receiver hears and you hear them, the problem lies elsewhere. 

TIP: Remove the screen protector so that WhatsApp can play the voice message or call on the speaker instead of the earpiece. 

Unmute WhatsApp Chats or Groups


  • Open “WhatsApp.”
  • Tap and hold the chat or group. 
  • Tap the “three dots” at the top-right corner of the screen, and select “Unmute Notifications” for a chat or group. 


  • Open “WhatsApp.”
  • Select the chat or group you want to unmute.
  • Tap the name.
  • Tap “Muted.”
  • Select “Unmute.”

Disable Power Saving Mode


  • Open “Settings.”
  • Tap “Battery And Device Care.”
  • Tap “Battery.”
  • Toggle off “Power Saving Mode.” 


  • Open “Settings.”
  • Tap “Battery.”
  • Toggle off “Low Power Mode.”

Update WhatsApp


  • Open “Play Store.”
  • Choose your Profile icon. 
  • Select “Manage Apps and Devices.”
  • Tap “Updates Available.”
  • Select WhatsApp.”
  • Select “Update.”


  • Open “App Store.”
  • Select the Profile icon.
  • Scroll to “Available Updates.”
  • Go to “WhatsApp.”
  • Select “Update.”

NOTE: Updating the app can also help if WhatsApp keeps scrolling up


In this article, we’ve explored why WhatsApp sound is not working on your phone and what steps you can take to resolve the problem quickly. 

Hopefully, you can now regain the full functionality of WhatsApp audio features and enjoy a seamless messaging experience once again. If the problem persists, try reinstalling WhatsApp to get rid of the corrupt files causing the sound issues.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at Ahmed Tauqeer