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CapCut Can’t Hear Audio – 6 Fixes

CapCut Can’t Hear Audio – 6 Fixes

Have you invested a lot of time and effort in editing a video on CapCut, but when you play it, you can’t hear the audio?

If you can’t hear audio on your edited video in CapCut, you might have muted the volume, or it’s set too low on your device. To fix CapCut audio issues, select the track in the CapCut timeline and unmute it, or increase the volume on your device to amplify the app’s sound output level. 

In this detailed guide, we’ll explain why there is an issue in CapCut where you can’t hear any audio coming out and discuss a few solutions to help you get back on track in no time.

Why can’t I hear the sound on a video in CapCut?

Why can't I hear the sound on a video in CapCut?

If you can’t hear audio on CapCut, one of the following can be the reason for this frustrating issue:

  • Temporary bugs in CapCut.
  • Audio is muted in the CapCut audio settings.
  • Low device volume.
  • Low storage space.
  • Outdated CapCut app.
  • The speaker is faulty.
  • Corrupt audio file, installation, or cache data.

How do I get my sound on CapCut?

How do I get my sound on CapCut?

If you are using CapCut and can’t hear the audio in any footage, here are 6 step-by-step solutions that have fixed this issue for many users.  

Force Stop CapCut

Force-stopping the CapCut app on your device will allow it to reset its process and fix any bugs causing the audio issue. Here’s how:


  • Open “Settings.”
  • Go to “Apps” > “All Apps.”
  • Select “CapCut.”
  • Tap “Force Stop.”
Force stopping CapCut


  • Swipe up on the home screen of your iOS device to open the App Switcher.
  • Now, swipe right to find “CapCut.”
  • Swipe up on the CapCut preview card to force quit the app. 


  • Right-click on the taskbar or press “Win+X” (keyboard).
  • Select “Task Manager.”
  • Right-click “CapCut.”
  • Choose “End Task.”

Afterward, re-launch CapCut, open your project, and check if you can hear audio now.

Free Up Some Space On The Device or Computer

CapCut requires adequate storage space to apply effects or add audio to your videos. However, if your device is running low on storage, the app won’t perform at its optimal capacity, leading to the audio playback or voice-over not working issues. 

To address this: 

  • Delete unnecessary files or media from your device to create more space.
  • Transfer large files to an external storage device or cloud storage, like Google Drive or iCloud. 
  • Uninstall all unnecessary apps. 

Once you do that, access your project on CapCut and play the audio to verify the fix. 

Troubleshoot Speaker Sound

Many users report a problem with their speaker or its sound settings as the source of the issue. Although others can hear what the footage is saying, you may not be able to hear it on your device.  

To verify this, simply plug in the headphones to your device, open the CapCut app, and play the video file. If you can hear everything, troubleshoot the speaker volume by following these instructions step-by-step:

  • Restart your device.
  • Increase speaker volume.
  • Reinstall sound card drivers in case you are using the CapCut Desktop app.
  • Diagnose hardware issues and take the device to an authorized dealer to replace the malfunctioning speaker.

Unmute Audio in CapCut

Since CapCut offers an option to adjust the sound on your project, you might have unintentionally set it to mute. As a result, when you play the video in the timeline, you can’t hear its audio. 

So, try unmuting your project in CapCut’s mobile or computer app this way:

CapCut Mobile App:

CapCut Desktop App:

  • Open “CapCut.”
  • Click “New Project.”
  • Drag and drop your video file to import to the app.
  • Drag the video file to the timeline.
  • Click the “Speaker” icon next to the clip to unmute the track.

Now, play the video in the CapCut timeline and see if this resolves the audio problems. 

NOTE: The audio file you’ve imported to the app might be corrupt, so try using another file to fix the glitch. 

Clear CapCut Cache

Like most video editing apps, CapCut cache can fill up with junk data, causing it to corrupt, and that might be why you can’t hear audio on your clips. 

The quick workaround here is regularly clearing the CapCut cache to get rid of corrupt files with the steps given below:

CapCut Mobile App: 

  • Open “CapCut.”
  • Tap “Settings.”
  • Select “Clear Cache.”
  • Tap “Ok.”

Android Settings:

  • Access “Settings.”
  • Go to “Apps” > “All Apps.”
  • Select “CapCut.”
  • Tap “Storage.”
  • Tap “Clear Cache.”
  • Select “Clear Data.”
  • Tap “OK.”


  • Open “Settings.”
  • Tap “General.”
  • Tap “iPhone/iPad Storage.”
  • Select “CapCut.”
  • Tap “Offload App.”
  • Tap “Offload App.”

CapCut Desktop App: 

  • Open “CapCut.”
  • Select the gear icon.
  • Go to “Settings.”
  • Select “Project.”
  • Scroll to “Cache Size.”
  • Click “Delete.” 
  • Click “OK.”

Update CapCut

An outdated CapCut app often leads to compatibility issues with your device, which can affect the audio playback, or in some cases, the text-to-speech feature stop working as well. 

To prevent this, update the CapCut app on your device with these simple instructions: 


  • Open “Play Store.”
  • Tap the profile icon.
  • Tap “Manage Apps and Device.”
  • Select “Updates Available.”
  • Select “CapCut.”
  • Tap “Update” if available.


  • Go to “App Store.”
  • Tap your profile icon.
  • Head to “Available Updates.”
  • Select “Update” next to the CapCut app if you see any pending one.

CapCut Desktop App: 

  • Open “CapCut.”
  • Click the gear icon.
  • Select “Version.”
  • Select “Check for Updates.” 
updating CapCut
  • Click “Install Now” if available.

After updating the CapCut app to the latest version, open a footage or video file, and hopefully, you’ll hear audio this time. 

NOTE: If updating does not help, try reinstalling the CapCut app on your device.


In this article, we’ve discussed why many CapCut users can’t hear any sound while playing their video or audio file. We’ve also explored what steps you can take to troubleshoot this frustrating problem with easy-to-follow solutions. 

Hopefully, you can now have a smoother editing experience and listen to the sound coming out of your projects without any obstacles hindering your creativity.  


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at