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How To Fix CapCut Error 10004 – 9 Ways

How To Fix CapCut Error 10004 – 9 Ways

CapCut is a reliable video editing app for creating videos for social media apps, but it sometimes displays error 10004 when you try to export a project, leaving you wondering how to fix it. 

If CapCut shows the error 10004, the app might not have enough room to save the project, or the video resolution and frame rate are set too high. To fix this error, free up some storage space on your device by deleting unnecessary apps and files or try reducing the resolution and frame rate of the video before exporting.

In this detailed article, we’ll show you how to fix the CapCut error 10004 when exporting your project file and the underlying reasons for this issue. 

Why CapCut show error 10004?

Why CapCut show error 10004?

If CapCut shows error 10004 while exporting a video project, this could be due to one of the following reasons: 

  • High frame rate and resolution.
  • Low device storage.
  • Corrupt video file.
  • Bulky CapCut cache data.
  • Large video size.
  • The Smart HDR option is enabled in the CapCut iOS app.
  • Outdated CapCut app.

How to fix CapCut error 10004?

How to fix CapCut error 10004?

To fix the CapCut error code 10004 on the mobile or desktop app, try these 9 step-by-step solutions. 

Restart the Device

The first solution to resolve the error code is to restart your device. This simple yet effective step clears any temporary glitches or conflicts on your device causing this frustrating problem.

Once you do that, open the CapCut app again, access your project, and try exporting it to see if this fixes your issue. 

Use Another Video File

It might be possible that when you tried to import, edit, or download your video file, it got corrupted for some reason. As a result, CapCut displays the error 10004 while editing or exporting it. 

Therefore, try using another clip for your editing project to check if the problem is related to a specific video file. 

Lower Frame Rate and Resolution

If you are exporting your project with a high frame rate, resolution, and code rate on CapCut, it increases the video size and requires more resources to process it. 

This puts additional strain on your device’s processing capabilities and results in error code or export quality issues on the app. So, consider adjusting these settings for your video file in CapCut with these steps:

CapCut Mobile App:

  • Open “CapCut.” 
  • Select “New Project.” 
  • Select the element to import to CapCut.
  • Choose “1080P.”
  • Set “Frame Rate” to “25fps.”
  • Configure “Resolution” to “720P.”
  • Change “Code Rate” to “Recommended.”
Reducing resolution and frame rate in CapCut

CapCut Desktop App:

  • Launch CapCut.”
  • Select “New Project.” 
  • Choose “Import” or drag & drop the video you want to edit.
  • Hold & drag the video project file to the timeline.
  • Select “Export.”
  • Set “Resolution” to “720P.”
  • Configure “Frame Rate” as “25fps,” “Codec” as “H.264,” and “Bit Rate” as “Recommended.”

Now, click or tap the “Export” option and see if this fixes the error code. 

Free Up Storage Space 

CapCut often displays the error 10004 when unnecessary files and apps overwhelm the available storage on your device and the app does not have enough space to save your video file. 

The best workaround here is to create more room for CapCut to operate smoothly by deleting all the unnecessary apps or files on your device. Here’s how:

Android:

  • Open “Settings.”
  • Go to “Apps” > “All Apps.”
  • Select the app.
  • Tap “Uninstall.”
  • Tap “OK.”

iOS:

  • Open “Settings.”
  • Head to “General.”
  • Tap “iPhone Storage” or “iPad Storage.”
  • Choose the unnecessary app.
  • Choose “Delete App.”
  • Select “Delete App” again.

Computer:

  • Go to “Control Panel.”
  • Select “Uninstall a Program.”
  • Right-click the unnecessary program.
  • Click “Uninstall.”
  • Click “Yes.”

To remove unnecessary files on a mobile device, simply go to “Files” or “File Manager,” select the documents, videos, or images, and delete them. On a computer, access “Files Explorer” to delete these files.

Delete Drafted Projects On CapCut

You can also delete all the drafted CapCut projects that you no longer need or intend to use in the future to free up some space. Here’s what you need to do:

CapCut Mobile App:

  • Open CapCut.”
  • Choose the project.
  • Tap “Ellipsis.”
  • Choose “Delete.”
  • Choose “Delete” again.

CapCut Desktop App:

  • Open “CapCut.”
  • Right-click the drafted project.
  • Click “Delete.”
  • Click “OK.”

Once your device has enough space, launch the CapCut app and start working on your project to verify the fix.

Disable HDR Option 

CapCut iOS app has a Smart HDR option that automatically adjusts the brightness and contrast of your video projects. However, this feature often interferes with the video format and causes the error 10004 on the app.

Your best bet here is to turn off the Smart HDR option in the CapCut app this way:

  • Open “CapCut.”
  • Select “New Project.”
  • Choose the images/videos you want to import and tap “Add.”
  • Edit the video and tap “Quality (1080P).”
  • Toggle off “Smart HDR.”

Afterward, try exporting your video and check if the problem persists. 

Clear CapCut Cache

Another common culprit behind the error code on CapCut is excessive or corrupt app cache. This data often creates conflicts on your device, due to which the app struggles to access the necessary resources to export your video files successfully. 

So, try clearing the CapCut cache to delete all the temporary files by following these instructions:

Android:

  • Open “Settings.”
  • Select “Apps.”
  • Choose “All Apps.”
  • Tap “CapCut.”
  • Select “Storage.”
  • Select “Clear Cache.”
  • Tap “Clear Data.”

iOS:

  • Access “Settings.”
  • Select “General.”
  • Select “iPhone Storage” or “iPad Storage.”
  • Tap “CapCut.”
  • Select “Offload App.”
  • Select “Offload App” again.

Computer:

  • Open “CapCut Desktop.”
  • Select the gear icon.
  • Choose “Settings”  or “Global Settings.”
  • Click “Delete” in front of “Cache Size.”
Clearing CapCut Cache
  • Select “OK.”

After clearing the cache, relaunch CapCut, and hopefully, you won’t get the error 10004 anymore.

Update CapCut

When you use an outdated CapCut version to edit and export your videos, it may not communicate properly with the servers or have compatibility issues with your device’s software. Therefore, the app displays the error message while exporting a video project. 

To address this issue, make sure to keep CapCut up-to-date in the following way:

Android or iOS:

  • Head to “Play Store” / “App Store.”
  • Find “CapCut.”
  • Select “Update” if available.

Computer:

  • Launch “CapCut.”
  • Click the gear icon.
  • Select “Verison.”
  • Click “Check for Updates.”
  • Select “Install Now” if you see this option. 

Afterward, go to CapCut, and the issue should be resolved now. 

Reinstall CapCut

If none of the above solutions help and you still get the 10004 error message, back up all your data to CapCut cloud storage and reinstall the app on your device. This will remove any corrupt system files and settings and give CapCut a fresh start. Here’s how:

Android:

  • Access “Settings.”
  • Choose “Apps” > “All Apps.”
  • Select “CapCut.”
  • Tap “Uninstall.”
  • Tap “OK.”
  • Go to “Play Store.”
  • Search for “CapCut.”
  • Select “Install.”

iOS:

  • Open “Settings.”
  • Select “General.”
  • Choose “iPhone/iPad Storage.”
  • Tap “CapCut.”
  • Tap “Delete App.”
  • Choose “Delete App.”
  • Open “App Store.”
  • Find “CapCut.”
  • Select “GET.”

Computer:

  • Launch “Settings.”
  • Select “Apps.”
  • Go to “App & Feature.”
  • Click “CapCut.”
  • Select “Uninstall.”
  • Select “Uninstall.”
  • Click “Yes.”
  • Open “Microsoft Store.”
  • Find “CapCut.”
  • Select “Install.”

Now, start editing your video project on CapCut, and check if you can export it now without getting the error message.

Conclusion

In this detailed guide, we’ve explored how to fix the CapCut error 10004 and also explained the reasons for this pesky issue. 

If you continue getting the error code, use the CapCut Online Video Editor as an alternative to edit and export your videos without much effort.

Author

  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at https://helpfixthat.com/tauqeer-ahmed/