Snapchat Won’t Accept My Email: Login Into The Messaging App

Its a frustration when Snapchat won’t accept your email while logging in or creating an account.

The instant messaging app refusing your address is predominantly caused by ‘human error,’ however, if the app has experienced a system issue, this can interfere with Snapchat validating your information.

Making sure you are inputting the correct details when you are logging in, will stop Snapchat from declining your e-address.

With this guide, you will know all the possible reasons for this issue and what you can do to prevent this problem from occurring again so you can successfully log into your account without any further setbacks.

Why won’t Snapchat accept my email?

Reason 1. Incorrect details

You could be trying to log into your Snapchat account with incorrect credentials.

Your username and email address need to be correct and the same as those you used to register for the instant messaging service.

Reason 2. System error

Snapchat can occasionally experience a system error where the app will not be able to validate your login details.

If you know your credentials are correct and you cannot get into the app, this would confirm the problem is from Snapchat’s side and not your account.

You can check if Snapchat is experiencing current issues by checking its Twitter support page and server status.

Reason 3. Locked account

If Snapchat has locked your account, you may experience the ‘Matching Credentials’ error when trying to log in.

Snapchat can lock your account due to:

• System errors
• You’ve gone against their community guidelines
• Suspicious activity has been flagged on your account
• Your account is showing signs of being compromised
• You are using a third-party app

A temporary lock can last for 24 hours.

Reason 4. Your email address is not verified

When you create an account on Snapchat, you need to confirm your email address so Snapchat can verify your profile and that your given details are correct.

If you do not verify your email address, Snapchat can stop you from being able to log in until you do, and if you fail to do so in time, they can delete your profile.

How do I confirm my email on Snapchat?

Fix 1. Verify your email address

If you have not already verified your email address, you will need to do so;

Step 1. Launch Snapchat

Step 2. Access your ‘Profile’

Step 3. Click on the ‘Settings’ icon

Step 4. Select ‘Email’ (it should be in red)

You will now get an email. Follow the instructions to verify your account.

Fix 2. Unlock account

If your account was mistakenly locked or disabled due to your actions, you will need to get your profile unlocked.

You should be able to unlock your account by logging into Snapchat here.

Fix 3. Recover account

You might be using the wrong email. If you have forgotten which email you originally used to register with on Snapchat, you will need to recover your account.

Step 1. Open the Snapchat login page

Step 2. Click on ‘Forgot Password’

Step 3. Select the option to reset your password via email

Step 4. You will now have to input all the email variations you think your account could be associated with.

Note: Snapchat will state, ‘Email address is invalid’ until you enter the correct one.

Once you have used the correct address, you can access the email and update your password.

Fix 4. Check your network connection

A slow, unstable internet connection can prevent your request to log into your account from reaching the Snapchat server and cause issues with the app processing your email address.

Check your internet speed to make sure you are providing Snapchat with an adequate amount of bandwidth.

Resetting your Wifi router (or mobile data) will help refresh the connection to your network service provider.

Why is Snapchat not letting me make an account?

Reason 1. You have been blocked

If Snapchat has permanently blocked you from using Snapchat because you have violated their community guidelines, you will not be able to create a new account.

Snapchat will prohibit your device from having access to the app.

Reason 2. The username is already taken

You could be trying to create an account with a username that has already been taken on the Snapchat platform.

The app should let you know if the username is unavailable during the registration process.

Reason 3. Incorrect details

Your email address, mobile number and birth date all need to be correct when you sign up to Snapchat.

The app needs to be able to verify it is you when you create your account.

Note: Snapchat’s age limit is 13. If you have unintentionally made an error on your birth year, this will block you from creating an account.

Conclusion

Now that you understand why Snapchat won’t accept your email, you can make sure you are inputting the correct details related to your profile.

It’s important to always stay within the app’s community guidelines to keep your account safe from suspension.

If, however, the problem persists, we suggest you contact Snapchat directly.

Snapchat does not have a direct contact number. The best way to reach their support team is by filling out their online form, which is also available via the mobile app.