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Amazon Prime Error Code 3565: How To Fix Your Purchase

Amazon Prime Error Code 3565: How To Fix Your Purchase

Have you tried to complete a purchase but experienced the Amazon Prime error code 3565?

This error code will prevent a successful transaction from being processed when you try and rent a movie, or pay for your cart. Incorrect payment details or the wrong purchase method can be the reason why this issue will occur.

A change in transaction information or the device you are using to access your Amazon Prime account can help fix the 3565 error from occurring.

We have generated this easy-to-follow guide to help you understand what the Amazon Prime error code 3565 is, and what steps you can take to fix this payment issue, so you can get back to successfully purchasing or renting movies from your account.

What does error code 3565 mean on Amazon Prime?

woman paying with card details

The Amazon Prime error code 3565 will occur when you attempt to make a payment on the app. This code means that your payment is unsuccessful, and cannot be processed. The error may be accompanied by; ‘Purchase failed. Your Prime Video payment is invalid.’ Error 3565 will transpire when you try and rent a movie, or make a purchase.

This Amazon error code will appear when your payment information is incorrect, or you have chosen an invalid payment method. Sometimes, however, the 3565 error will occur when there is a different issue with your Amazon Prime app.

What causes error code 3565 on Amazon Prime?

man shopping online

An invalid payment method will cause the Amazon Prime error code 3565 to occur when you attempt to make a purchase. If you try and pay with a PayPal account, but the information you have input is incorrect, you will experience the 3565 error code. You may have chosen a method in which you have no saved data on your Amazon account. This will stop the purchase from being processed.

Other causes for the purchase failure error on Amazon Prime include;

  1. Weak internet connection

If your network is too slow, your connection will time out when you try and process a payment. When this occurs, error 3565 will appear.

Amazon Prime needs to connect to a stable Wifi network in order to process your requests without any interference.

  1. Device issue

You may be using a device that is problematic. It could have an issue accepting your chosen payment method, or processing your details.

Sometimes, when you want to complete a purchase, you will be redirected to your bank as an additional security step. If the device you use cannot process this, the error code can appear, and your payment will be unsuccessful.

  1. 1-Click setting disabled

The Amazon Prime payment error can transpire when the 1-click setting is not enabled.

  1. VPN in use

If you make use of a VPN for your browser, this application can sometimes interfere with online transactions and prevent Amazon Prime from processing your payment.

How do I fix error code 3565 on Amazon?

amazon prime delivery

You can fix the Amazon Prime error code 3565 by updating your payment method. This can either be a change of payment information, eg; a different bank card, or a different system like a PayPal account. Before you update your payment details, check that your current account information is correct. You may have input your card number wrong or the details associated with your account.

Alternative solutions that will help get rid of the Amazon Prime payment issue include;

  1. Refresh internet connection

To stop Amazon Prime from timing out when you try and process a payment, you can refresh your Wifi network.

Disconnect your router for a couple of minutes before you turn it back on again. Check your internet speeds to ensure your network service provider supplies adequate bandwidth for Amazon Prime to operate on.

This will ensure your app does not time out while it processes your payments.

  1. Change your device

Your device could be why the Amazon Prime error code 3565 occurs when you attempt to buy a video or purchase.

If you can, change from a mobile to a PC, and vice versa.

  1. Enable 1-click setting

The 1-click setting on Amazon Prime Video is known to help fix the Amazon error code problem.

Step 1. Access your account

Step 2Remove any items in your cart

Step 3. Open the ‘Payment Options’

Step 4. Turn on the ‘1-click’ setting

Step 5. Confirm you have a working payment method

Once this is complete, restart your device before you process your payment.

  1. Disable VPN

Disable your VPN if you have one active on your device. After you have turned it off, complete a restart to ensure the configuration is refreshed before you access Amazon Prime again.

Why is Amazon not accepting my debit card?

shopping online using debit card

Amazon Prime will not accept your debit card if your bank blocks the transaction due to security reasons. Sometimes, if you try and process a payment via a platform that is unusual for your standard online payment activity, it can flag up with your bank that your account may be compromised. To prevent any fraud, your bank will prevent the transaction from going through until you confirm it is you on the account.

Other reasons why Amazon Prime is not accepting your debit card are;

  • You have insufficient money in your account
  • Your card details are incorrect
  • The bank requires you to approve the transaction via your online banking
  • Contact information does not match your debit card

How to get Amazon Prime to accept my debit card

Amazon Prime will accept your debit card once you confirm with your bank that it is you making the transaction. If it is unusual for you to make an online transaction on Amazon Prime, you will need to approve the request through your bank’s security portal.

Additional to this, ensure you check the following information;

  • The balance in your account is enough for the transaction
  • Your card details are correct
  • Contact information matches your debit cards information

If none of these options work, you may need to contact your bank directly to approve the payment request. Alternatively, you can use a different card or payment method such as PayPal.


Now that you know what the Amazon Prime error code 3565 is, we hope you were able to successfully process your payment with one of the five easy fixes provided in this guide.

If the error persists, you will need to speak to your bank directly. If that does not solve this issue, there may be a fault on Amazon Prime’s side. You can check out their customer support page.