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CapCut Can’t Hear Audio – 6 Fixes

CapCut Can’t Hear Audio – 6 Fixes

Have you invested a lot of time and effort in editing a video on CapCut, but when you play it, you can’t hear the audio?

In this comprehensive guide, we’ll explain why this happens and discuss a few solutions to help you get back on track in no time.

Why can’t I hear the sound on a video in CapCut?

  • Temporary bugs in CapCut.
  • Audio is muted in the CapCut audio settings.
  • Low device volume.
  • Low storage space.
  • Outdated CapCut app.
  • The speaker is faulty.
  • Corrupt audio file, installation, or cache data.

How do I get my sound on CapCut?

Force Stop CapCut


  • Open “Settings.”
  • Go to “Apps” > “All Apps.”
  • Select “CapCut.”
  • Tap “Force Stop.”


  • Swipe up on the home screen of your iOS device to open the App Switcher.
  • Now, swipe right to find “CapCut.”
  • Swipe up on the CapCut preview card to force quit the app. 


  • Right-click on the taskbar or press “Win+X” (keyboard).
  • Select “Task Manager.”
  • Right-click “CapCut.”
  • Choose “End Task.”

Afterward, re-launch CapCut, open your project, and check if you can hear audio now.

Free Up Some Space On The Device or Computer

CapCut requires adequate storage space to apply effects or add audio to your videos. However, if your device is running low on storage, the app won’t perform at its optimal capacity, leading to audio playback issues. 

To address this: 

  • Delete unnecessary files or media from your device to create more space.
  • Transfer large files to an external storage device or cloud storage, like Google Drive or iCloud. 
  • Uninstall all unnecessary apps. 

Once you do that, access your project on CapCut and play the audio to verify the fix. 

Troubleshoot Speaker Sound

Many users report a problem with their speaker or its sound settings as the source of the issue. Although others can hear what the footage is saying, you may not be able to hear it on your device.  

To verify this, simply plug in the headphones to your device, open the CapCut app, and play the video file. If you can hear everything, troubleshoot the speaker volume by following these instructions step-by-step:

  • Restart your device.
  • Increase speaker volume.
  • Reinstall sound card drivers in case you are using the CapCut Desktop app.
  • Diagnose hardware issues and take the device to an authorized dealer to replace the malfunctioning speaker.

Unmute Audio in CapCut

CapCut Mobile App:

CapCut Desktop App:

  • Open “CapCut.”
  • Click “New Project.”
  • Drag and drop your video file to import to the app.
  • Drag the video file to the timeline.
  • Click the “Speaker” icon next to the clip to unmute the track.

Now, play the video in the CapCut timeline and see if this resolves the audio problems. 

NOTE: The audio file you’ve imported to the app might be corrupt, so try using another file to fix the glitch. 

Clear CapCut Cache

CapCut Mobile App: 

  • Open “CapCut.”
  • Tap “Settings.”
  • Select “Clear Cache.”
  • Tap “Ok.”

Android Settings:

  • Access “Settings.”
  • Go to “Apps” > “All Apps.”
  • Select “CapCut.”
  • Tap “Storage.”
  • Tap “Clear Cache.”
  • Select “Clear Data.”
  • Tap “OK.”


  • Open “Settings.”
  • Tap “General.”
  • Tap “iPhone/iPad Storage.”
  • Select “CapCut.”
  • Tap “Offload App.”
  • Tap “Offload App.”

CapCut Desktop App: 

  • Open “CapCut.”
  • Select the gear icon.
  • Go to “Settings.”
  • Select “Project.”
  • Scroll to “Cache Size.”
  • Click “Delete.” 
  • Click “OK.”

Update CapCut


  • Open “Play Store.”
  • Tap the profile icon.
  • Tap “Manage Apps and Device.”
  • Select “Updates Available.”
  • Select “CapCut.”
  • Tap “Update” if available.


  • Go to “App Store.”
  • Tap your profile icon.
  • Head to “Available Updates.”
  • Select “Update” next to the CapCut app if you see any pending one.

CapCut Desktop App: 

  • Open “CapCut.”
  • Click the gear icon.
  • Select “Version.”
  • Select “Check for Updates.” 
  • Click “Install Now” if available.

After updating the app to the latest version, open a footage or video file, and hopefully, you’ll hear audio this time. 

NOTE: If updating does not help, try reinstalling the CapCut app on your device.


In this article, we’ve discussed why many CapCut users can’t hear any sound while playing their video or audio file. We’ve also explored what steps you can take to troubleshoot this frustrating problem with easy-to-follow solutions. 

Hopefully, you can now have a smoother editing experience and listen to the sound coming out of your projects without any obstacles hindering your creativity.  


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at