Nothing is more frustrating than settling for a cozy movie night or binge-watching on Disney Plus, only to find that the app keeps lagging on your TV.
In this article, you’ll learn the possible causes of this issue and what you can do to address it as quickly as possible.
Why is my Disney Plus lagging on TV?
- The internet connection speed is poor.
- The Disney Plus app cache is corrupt or bulky.
- Your TV firmware or the app is running an outdated version.
- Disney Plus is facing server outages due to maintenance or technical issues.
- Minor temporary bugs are causing the app or TV to glitch.
How do I stop Disney Plus from lagging on my TV?
Force Stop Disney Plus to Resolve Any Minor Temporary Bugs
- Press “Quick Settings” on the remote supplied with your TV.
- Choose “Settings.”
- Select “Apps.”
- Select “Disney Plus.”
- Choose “Force Stop,” and that should do the trick for you!
Another way to do this is to restart your TV. This helps remove any corrupt memory files causing the Disney+ app to malfunction. Here’s how:
- Press the “Power” button on the front panel of your TV.
- Disconnect the TV power cord from the main power source.
- Wait 30-60 seconds and plug back the power cord into the mains.
- Press “Power” again to turn on your TV, launch Disney Plus, and verify the fix.
Troubleshoot Internet Connection
Disney Plus requires 5 Mbps for High-Definition and 25 Mbps to stream 4k UHD content. However, if your internet speed falls below these requirements, it can lead to playback interruptions on your Smart TV.
To check the internet upload/download speed, run a speed test, and if it is below the minimum requirements, try the following tips and tricks to get a reliable network connection:
- Disconnect any unnecessary devices from your network to reduce congestion and improve data transmission.
- Try restarting your Wi-Fi router or modem by unplugging it from the power source for 30 seconds and plugging it back in.
- Connect your TV directly to the router using an Ethernet cable for faster internet access.
You can also switch the Wi-Fi bands from 2GHz to 5GHz on your router. To do this, log on to the router, go to “Wireless Settings,” choose your Wi-Fi frequency band and click “Save” or “Apply.”
Check Disney Plus Server Status
When the Disney Plus servers experience technical issues or become overloaded because of high demand, it can lead the streaming content to buffer.
To determine this to be the source of the issue, go to the Downdetector Disney Plus Server Status page and check the real-time reports.
If the service is down, your only option is to wait for the streaming service’s developers to resolve the issues on their end.
Clear App Cache Data
Over time, the Disney Plus cache data on your Smart TV accumulates or corrupts, affecting its performance.
However, clearing this data can help the app rebuild its cache from scratch, removing any glitches causing lag or out-of-sync audio issues. Here’s how:
- Press “Home/Quick Settings” on the remote supplied with your TV.
- Select “Apps” or “All Apps.”
- Select “Disney Plus.”
- Choose “Clear Cache.”
- Afterward, launch the app and check whether this helps.
Update Disney Plus to the Latest Version
- Access “Apps or All Apps.”
- Select the three dots (ellipsis icon) on the top-right corner of the screen to open “Options.
- Select “App Update.”
- Choose “Disney Plus”
- Select “Update,” open the streaming app afterward, and verify the fix.
If your Smart TV has a pre-installed Google Play Store, simply open it, search for “Disney Plus,” and select “Update.”
Update TV Firmware
- Make sure your Smart TV is connected to a stable and fast network connection.
- Open “Settings.”
- Go to “All Settings.”
- Select “Support.”
- Select “Software Update.”
- Choose “Download and Install.”
After that, open the streaming app, play your favorite movie or show, and verify whether the issue is resolved.
Reset TV to Default Settings
- Access “Settings.”
- Select “All Settings.”
- Head to “General.”
- Choose “System.”
- Choose “Reset to Initial Settings or “Reset.”
- Select “OK,” complete the setup, install “Disney Plus” from the TV’s app store, and check if this resolves the issue.
Resetting the TV to its default settings will remove all your settings, preferences, and installed apps.
NOTE: The specific steps to clearing the Disney Plus cache, updating the app or TV firmware, and resetting the system to factory settings might vary depending on your TV’s brand and model.
Conclusion
In this article, we’ve explored the reasons behind the buffering and stuttering issue on the streaming platform and discussed 7 solutions to get rid of this annoyance.
However, The last solution might be to contact the Disney Plus Support team. Call 888-905-7888 or visit the Disney Plus Contact Us page and chat with the Virtual Assistant or Agent to discuss the issue and seek further assistance.
