HBO GO subtitles help you watch movies or shows in different languages, but sometimes, its background can be a bit distracting when you focus on the words to understand the content better.
To change the HBO GO subtitles background, go to your Profile Settings and set background opacity to 0%. However, if you cannot change the subtitle background, force close the HBO GO app or the browser and clear the cache and cookies data. You can also try reinstalling the app on your streaming device.
In this article, we’ll focus on how to remove HBO GO subtitles background. We’ll also explore why you are facing issues with the captions BG and what steps you can take to fix this rather annoying problem.
How do I remove subtitles from HBO GO background?
If you want to remove HBO GO subtitles background from the app or web player, but have no idea where to start, follow these steps:
HBO GO App:
- Open “HBO GO.”
- Tap your Profile.
- Select “Settings” and head to “Captions and Subtitles” > “Manage Preferences.”
- Go to “Background Settings” or the “Background” tab.
- Set background opacity to 0%.
Go back to the Home screen, play any, and the subtitles background should be removed now.
NOTE: If you cannot find the “Manage Preferences” options in your profile settings, play a movie or show, tap “CC” or the ” Audio and Subtitles” icon, select “Caption Settings,” and go to the Background tab to change its opacity.
HBO GO website:
- Go to the HBO GO website using your preferred browser.
- Sign in to your HBO GO account by typing in the valid credentials.
- Click “Profile.”
- Choose “Settings.”
- Click “Captions and Subtitles.”
- Select “Manage Preferences.”
- Head to the Background Settings section.
- Click “0%” under the “Background Opacity” option, and that’s about it.
Why can’t I remove HBO GO subtitles background?
Why can’t I remove HBO GO subtitles background?
One of the following might be the reason why you can’t remove HBO GO subtitles background within the app or on the web player:
- Corrupt HBO GO cache data.
- Outdated HBO GO app, mobile device, or browser.
- Bulky/corrupt browser cookies.
- Temporary bugs causing HBO GO to glitch on the app or the web portal.
What to do If HBO GO subtitles background is not removed?
If you cannot remove HBO GO subtitles background on your mobile device or by accessing the streaming service web portal, try one of the following solutions.
Force Close App
Sometimes, temporary bugs on the HBO GO app or the web streaming portal hinder its functionality. Due to this, you may face issues removing the background of subtitles.
To counteract this, force close the HBO GO app on your Android or iOS device or the web streaming portal with the steps given below:
Android:
- Open “Settings.”
- Tap “Apps.”
- Go to “Apps” / “All Apps.”
- Select “HBO GO.”
- Tap “Force Stop.”
- Select “Force Stop” again.
iOS:
- Swipe up from any of the Home screens of your iPhone or iPad.
- Now, swipe right to find the HBO GO app preview card.
- Swipe up on the app’s preview card to force close it quickly.
Browser:
- Press “Win” + “X”
- Click “Task Manager.”
- Right-click your browser: Google, Firefox, Brave, Opera, or Microsoft Edge.
- Click “End Task.”
Relaunch the HBO GO app or open a browser to access the streaming website, play a movie, and try changing the background of the playing subtitles.
Clear HBO GO Cache Data
While streaming content on the HBO GO mobile app, it temporarily stores cache data to improve load times and performance. Over time, this data accumulates and may also become corrupt, leading to persistent subtitles background visibility issues.
Therefore, try clearing HBO GO cache data on your Android or iOS device with these easy step-by-step instructions:
Android:
- Open “Settings.”
- Tap “Apps.”
- Select “Apps/All Apps.”
- Choose “HBO GO.”
- Tap “Storage.”
- Tap “Clear Cache.”
iOS:
- Open “Settings.”
- Go to “General.”
- Tap “iPhone Storage.”
- Select “HBO GO.”
- Tap “Offload App.”
- Tap “Offload App” again.
Once you clear HBO GO cache data, launch the app, sign in to your account, and check if the issue persists.
Clear Browser Cookies and Cache Data
HBO GO web platform also stores cache data and cookies on the browser for faster performance. However, just like the app, the browser cache too can corrupt and may prevent you from changing the subtitle’s background.
To rule out this cause, clear the browser cookies and cache data. Here, we are taking the example of Google Chrome, but the process is almost similar for other browsers. Here’s how:
- Open “Google Chrome.”
- Click the three dots.
- Hover over “More Tools.”
- Select “Clear Browsing Data.”
- Choose a “Time Range.”
- Check all boxes below.
- Check the box for “Cookies and Other Site Data.”
- Do the same for “Cached Images and Files.”
- Click “Clear Data.”
Next, close the browser, open it again, head to the HBO GO website, and verify that you can easily change the subtitle background.
Update HBO GO App
Another solution to resolve the persistent HBO GO subtitles background visibility is to update the app. The new version may have a patch for the bugs causing the issue. To do so:
- Open “App Store” / “Play Store.”
- Find “HBO GO.”
- Tap “Update.”
If you are using the HBO GO web portal to view content, check and update the browser this way:
- Open “Google Chrome.”
- Click the three dots.
- Click “Help.”
- Select “About Google Chrome.”
- Wait for the browser to check for new updates and install them automatically.
- Open the HBO GO website, play any video, and verify the fix.
Many users report that updating the HBO GO app also helps troubleshoot content stuck on the loading screen.
Reinstall HBO GO App
The final solution to resolve the problems associated with the HBO GO subtitle background is to call it a day and reinstall the app. Here’s how:
Android:
- Open “Settings.”
- Access “Apps.”
- Select “HBO GO.”
- Tap “Uninstall.”
- Head back to the Home screen and open “Play Store.”
- Search “HBO GO” and tap “Install” next to it.
iOS:
- Tap & hold the HBO GO app on the Home screen of your iPhone or iPad.
- Select “Remove App.”
- Tap “Delete App.”
- Tap “Delete” again.
- Head back & open “App Store.”
- Search “HBO GO.”
- Tap “GET.”
After reinstalling the HBO GO app, you should be able to remove the subtitle background without any difficulty.
Conclusion
This article discussed how to remove the HBO GO subtitles background. We’ve also tried to explain why you are facing issues changing the background of subtitles and in what ways you can sort out this annoyance.
The information in this guide, hopefully, will help you enjoy watching your favorite movies or shows, even if language barriers exist.