Quite a few Hulu users are reporting that while watching content, Hulu logs them out of their accounts. Furthermore, when they try to log in again, Hulu won’t accept their email as a valid email address. Moreover, a few users are having the same issue when they try to create a new Hulu account through third parties such as Roku, Amazon, etc.
In this article, we will show you why the streaming app is not letting you access your account and what can you do about it.
Why is Hulu not accepting my email?
- Wrong login credentials
- The Hulu servers are down
- Hulu subscription is expired, or your payment method is declined
- The Hulu app is malfunctioning
How do I get Hulu to accept my email?
Use accurate login credentials
As with most secured websites and apps, the Hulu login credentials are case-sensitive. Sometimes, the Caps lock on your keyboard, mobile device, or any streaming device is automatically set to on. Therefore, you end up entering the wrong Hulu email every time.
Furthermore, quite a few people pay for the Hulu service through third parties such as Amazon, Roku, and Spotify. In this case, try the same email and password on Hulu that you use in these third-party services.
Check the status of your subscription
Your Hulu account can be put on hold with limited activity if your subscription has expired. In this case, the streaming service won’t accept your email as a valid login credential to access the content. However, you can get to basic account settings to view your Hulu subscription status.
Most of the time, your Hulu service fails to auto-renew as your payment method is invalid on the system. Therefore, the service logs you out of the system and throws an invalid email error.
To fix this issue, occasionally go to your Account page and check the status of your subscription. Check for any red flags for the payment methods and add a valid one as soon as possible. If you are using Hulu as a bundle package, make sure that your whole bundle package is active as well.
Figure out Hulu app issues
If you are accessing Hulu through its app on a streaming device, the app itself can malfunction and generate a bug that results in Hulu not accepting your email. To fix Hulu app issues:
- Restart the Hulu app and Power cycle your streaming device
- Fix internet speed issues
- Update Hulu’s app on your streaming device
- Clear the Hulu’s app cache
Hulu Server Problems
Hulu has over 40 million subscribers, and with that kind of fan base, you can expect their servers to overload and experience outages. When that happens, it won’t let you log in and accept your email and password until the service is restored to normal.
Therefore, visit Downdetector or the official Hulu Twitter page for recent updates on an outage and wait patiently until the server problem is resolved.
Reset Email on Hulu
If none of the fixes in this guide is helping you log back into your Hulu account with your email, the last thing you can try is to change your email to a new one. For this, you need the Hulu Account Recovery tool.
Alternatively, do these steps:
- Open your web browser and go to the Hulu website
- Locate the Contact page and then select Device Setup & Login
- Next, navigate to Email & Password Not Working
- Finally, click on “I Still Need Help” and talk to a Hulu agent to change your email.
You can also go to the Hulu account settings and can change your email from there as well. However, you may need to verify the new changes.
Conclusion
The Hulu app is a great way to access enjoyable content. However, if you can’t log in to your Hulu account, you are paying for nothing as you will get no movies and TV shows.
Hopefully, this guide helped you get your Hulu access back to you. If you are using it on a web browser, we recommend clearing the browser cookies to fix the email issue.
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