Is your Oculus Quest 2 not downloading purchased games and getting stuck on the process bar?
If your Oculus Quest 2 is not downloading games, the game data on the SideQuest app might be corrupted. To download games on Oculus Quest 2, clear the SideQuest app data. If this doesn’t work, turn off and on Wi-Fi on the headset and make sure it has enough free disk space.
In this article, we’ll discuss why your Oculus Quest 2 is not downloading games and what you can do to sort out this issue.
Why is my Oculus not downloading games?
Below are some of the reasons why your Oculus Quest 2 is not downloading games after purchase:
- Insufficient space on the headset.
- Unstable Wi-Fi connection.
- Corrupt SideQuest app data.
- Temporary software glitches.
- Headset software glitching.
- Active dual-band feature on the router.
How do I fix Oculus download failed?
If Oculus Quest 2 is not downloading games, here are 7 proven solutions that have helped many users quickly escape this predicament.
Restart the VR Headset
The first workaround is to restart your Oculus 2 to resolve any temporary issues causing the game’s download process to fail.
To do this, press the “Power” button and hold it for 10 seconds until the headset turns off. Wait 30-60 seconds for the system files to refresh, and press the “Power” button to restart your Oculus Quest 2. Now, try downloading your games again and see if this fixes the issue.
Turn On and Off Wi-Fi on the Headset
Some users have tried turning off and on the Wi-Fi on the headset for a few seconds and successfully downloaded the games afterward. To do this:
- Press the “Power” button on your Oculus 2 to turn it on and wear it on your head.
- Click “App Library” in the Global navigation menu.
- Go to “Settings.”
- Tap “Wi-Fi.”
- Toggle off the switch next to “On.”
- Wait 1-2 minutes to refresh the connection.
- Now, toggle on the switch to connect to Wi-Fi on your Oculus, and check if you can download games now.
NOTE: You might have to try this method every 30 minutes to complete the download process.
Clear App Data Through SideQuest
Your app/game data might corrupt, leading the headset to get stuck on “Installing” while you are downloading the games using the SideQuest app. Luckily, you can clear the app or cache data on the SideQuest PC app to resolve the issue. For this:
- Connect your Oculus Quest 2 to your PC using the USB 3.0 cable.
- Install the SideQuest app on your PC and launch it.
- Sign in with your SideQuest account.
- Click “Installed Apps.”
- Select “Show All.”
- Find “com.oculus.ocms.”
- Click the “Settings” icon next to it to access “App Settings.”
- Under “Manage App,“ choose “CLEAR APP DATA.”
- Click “Close”
Disconnect your headset from your PC and try downloading the games on your headset.
Free Up Some Space on Your VR Oculus Quest 2
Your Oculus might not have enough space to download the games and unpack the files, resulting in the “Install Failed” error.
So, ensure your headset has double the space of the game you are trying to download. If not, delete some unnecessary apps or games with the following steps:
- Press the “Oculus” button on the right Oculus Touch controller.
- Select “App Library.”
- Choose “Settings.”
- Go to “Storage.”
- Choose the “Delete” icon next to the game or app you want to uninstall.
- Select “Delete” to confirm.
You can also move photos and live-streaming recordings to your PC. For this, turn on the headset, connect it to your computer using a USB 3.0 cable, and choose “Allow” on the desktop screen to access the files.
Your Windows PC will automatically detect your Oculus Quest 2 as a drive.
Next, select the files and move them to a new folder on your PC. Once you have enough space on your headset, restart the game download process and see if the problem persists.
Troubleshoot the Network Connection
An unstable or slow internet connection might interrupt the game download process on your Oculus Quest 2, causing it to fail.
So, run a speed test to check if your network speed is stable, and try the following steps to troubleshoot the network connection:
- Move your headset closer to the router, ensuring strong signals.
- Restart your Wi-Fi router or modem.
- Switch to another reliable internet connection or cellular data.
- Disconnect unnecessary devices from your Wi-Fi network to reduce congestion.
Disable Dual Band on Router
Another solution is to disable the dual-band feature on your router and switch to either 2GHz or 5GHz to avoid interference, affecting the download process on your Oculus Quest 2.
- Open a browser on your PC or device and enter your router’s IP address.
- Log into your router to access the dashboard using your account credentials.
- Select “Wireless Settings,” “Dual Band Settings,” or 2GHz or 5GHz.
- If your router shows Dual Band Settings, select either 2GHz or 5GHz in the drop-down menu to deactivate the feature. Otherwise, enable one of the 2GHz or 5GHz bands and disable the other.
- Click “Apply Changes.”
The router will now broadcast in one band, and this will potentially fix the game downloading issue on your Oculus Quest 2.
INFO: The steps to change the dual-band feature might differ a bit depending on your router’s make and model.
Perform a Factory Reset on the VR Headset
It is possible that your Quest 2 firmware is temporarily glitching, preventing the headset from downloading games. To fix these glitches, factory reset your VR headset with these steps.
- Open the “Meta Quest“ app on your iOS or Android device.
- Tap “Menu.”
- Tap “Devices.”
- Select your Oculus headset and go to “Headset Settings.”
- Tap “Advanced Settings.”
- Select “Factory Reset.”
- Choose “Reset.”
Finally, pair your gadget again with the app, complete the set-up process, and verify you can download games now.
TIP: You can also perform a factory reset process using the Oculus Quest bootloader menu.
Conclusion
In this comprehensive article, we’ve explored why your Oculus Quest 2 is not downloading games after purchase and how to fix this issue quickly with 7 easy-to-follow fixes.
Hopefully, you can now install new VR games on your headset and enjoy playing them without interruption. However, if the problem is still there, contact the Meta Support team and report the issue for further troubleshooting by their team.