Is your Plusnet not getting minimum speeds, despite being promised superfast fibre deals? Don’t sweat it. By following the below advice, you’ll be surfing the net at the speeds you were guaranteed.
When slow connections affect online activities, it can be frustrating to continuously be disconnected. Thankfully, we’re here to help diagnose the leading cause of your connection problem.
To resolve Plusnet not getting minimum speeds, run a speed test before checking for potential signal issues likely caused by Wi-Fi issues or external faults.
Run a Speed Test
Running a Plusnet speed test is more straightforward than it sounds. To get the best results, follow these simple steps:
- Plug your router into your computer using an Ethernet cable
- Close all computer programmes before proceeding further
- Type speedtest.btwholesale.com into your internet browser
- Click Yes to all pop-ups and press Begin Test.
Now, the website will assess your internet connection, followed by sending a report of its current status.
If the test shows minimum internet connection speeds or lower (44 Mbps or less), follow the below advice to determine the exact cause of a slow connection.
Check Your Wi-Fi Signal
First, assess where your router is placed, and whether or not it is blocked by thick walls, electric items, heated devices, etc, causing a weak connection due to interfering with your router’s radio signals. If it’s blocked, move it for better internet coverage.
It might be worth buying a connection extender. Essentially, they work as a bridge between Wi-Fi routers and wireless devices out of the Wi-Fi router’s range. Thus, extending the range of signal Wi-Fi routers transmit.
Connect Router to Your Master Socket
Master sockets help diagnose broadband issues due to gaining the best speeds. Signal is typically lost through other connections. So, if not connected to your master socket already, find your master socket in your household (most likely at the front of your house) and plug your router into it.
If you don’t already connect your Plusnet router to your master socket, try connecting it with all other devices removed. If the issue is resolved, then add the equipment back, one device at a time, to see which could be potentially causing Plusnet not to get minimum speeds.
Test sockets also allow you to rule out any internal wiring issues. Before connecting to the test socket, write down the connection speeds showing on your router and compare the results after connecting. If your router has higher speeds once connecting to the test socket, internal wiring is most likely to cause your speed to be reduced.
Change Your Wi-Fi Details
Is Plusnet not getting minimum speeds still? Ensure to change your password when troubleshooting your broadband. Neighbors may be logged into your account, eating away at your data, or other security issues may arise due to not being secure.
If you are unsure of your Wi-Fi details, your username and passcode can easily be found at the back of the router if not already changed.
Now, connect your computer to the internet network, go to Advanced Settings > Wireless Key > Modify Passcode > Apply.
Factory Reset Your Router
Thankfully, Plusnet saves the hassle of updating routers by automatically updating the devices itself. However, it’s advised to factory reset your router when facing Plusnet not getting minimum speeds. All you need to do is push a paper clip or similar object into the reset hole at the back of the device and keep it pushed in for at least 30 seconds. Now, it will reset to its original settings.
Many external faults can be the root cause of the Plusnet not getting minimum speeds.
It may be worth listening to your phone’s dial tone, and whether or not it’s static or noisy. Make sure all cables are plugged in firmly and to its respective sockets. If so, it’s time to contact Plusnet support.
Contact Plusnet Support
Is Plusnet not reaching minimum speeds despite following the above advice? Contact Plusnet Support and they will do their utmost to fix the issue as soon as possible.
If the issue persists, Plusnet will end your contract without paying early termination charges.