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My Sky Box Keeps Losing Sound: Here’s What To Do

My Sky Box Keeps Losing Sound: Here’s What To Do

Is your Sky Q box losing sound, and you don’t have a clue what’s causing this frustrating issue?

In this guide, we have prepared some simple DIY fixes as we explore further why this audio problem arises.

Why Does Sky Sound Keep Cutting Out?

  • There could be something wrong with the Sky broadcast that results in intermittent sound cut-off
  • Your TV settings need adjustments
  • You need to upgrade your Sky Q box
  • Sky Q box is faulty and needs to be replaced
  • Sky Q box is having connectivity issues

What To Do If My Sky Box Keeps losing sound?

Restart your box

When your Sky Q box keeps losing sound, you cannot enjoy your favorite pictures and recordings.

To fix the intermittent sound issue, a simple restart can do the trick. To do this:

  • Press the Standby button on your Sky Q box remote
  • Unplug the box from the mains
  • Wait for 30 seconds and turn your Sky Q box from the mains
  • Wait for a few minutes, and then press Sky to turn on your Sky Q box

Change TV Settings

Sometimes, your TV settings result in a sound loss on your Sky Q box. To diagnose and fix the issue on your TV, plug one end of the RF cable into the TV and the other into the RF out one on your Sky box. Use your Sky remote to switch the Sky Q box on.

Next, enter the menu on your TV and scroll to the installation section (under the Settings on some T  sets). Select the manual channel scan and press Ok.

Change the scan or search type to Analog. Next, scroll down to the TV system and change it from “BGE” to “I” to ensure that the channel is set to 68. Press Ok. After a short moment, the Sky home page will show, and you should have your sound issue fixed. If the sound issue persists, go back to the Installation option and change the search type to Automatic.

Disable 5GH

Sometimes, disabling the 5GH hot spot on your main Sky Q box fixes the intermittent audio loss issue. To do this:

  • Press the Home button on the Sky remote and go to Settings
  • Type in 0 0 1 and click on Select
  • Go to Network connection and turn off 2GHz and 5GHz networking to fix connectivity issues

Upgrade Sky Box

Quite a few users report that the sound keeps cutting off in their Sky Q 1TB box. However, their issue was fixed when they upgraded from 1TB to a Sky Q 2TB box.


We hope this article helped you figure out how to get your sound back to normal on the box. However, you can contact Sky support if the above fixes fail to sort out this glitch.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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