It’s safe to say that in this day and age all individuals are concerned about being connected to the internet, whether it’s via Wifi or your own Mobile Network.
Tesco mobile data not working may be a rare occasion, however, it does occur, which is why we have created this easy guide for you to assist in solving this issue on your mobile device, and to keep you connected when you are not on Wifi.
Before you panic and think your Tesco mobile data not working is due to something serious, it may just be that you’re out of coverage, which you can check here.
Why Is My Tesco Mobile Data Not Working?
Your Tesco mobile data not working could be due to a magnitude of reasons, one being the Tesco network having a blackout across the UK, which you can at least check by clicking here.
If you restarted your phone and nothing changed, it may be because;
- You have run out of mobile data
- APN settings are not set for Tesco mobile
- The distance between your mobile phone and the closest cell tower is out of range
- You’re in a well-insulated building, blocking connectivity
- Airplane mode has accidentally been turned on
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How do I activate my Tesco mobile data?
Activating your Tesco mobile data is straightforward for Android and iPhone users;
For Android
Step 1. Go to ‘Settings’
Step 2. Select ‘Connections’
Step 3. Choose ‘Mobile Data’ or ‘Mobile Networks’
Step 4. Select ‘Preferred Network Type’
Step 5. Click on 4G (this will be automatic and may come up as 3G)
For iPhone
Step 1. Go to ‘Settings’
Step 2. Choose ‘Mobile Data’
Step 3. Ensure Mobile data is turned on and click on ‘Mobile Data Options’
Step 4. Choose ‘Voice and Data’
Step 5. Pick ‘LTE’
The activation of your Tesco mobile data should now be finished.
What are the APN settings for Tesco mobile?
If your APN settings are not set precisely to that of Tesco mobile’s, it will interfere with your mobile data from accessing the network.
- Name: Tesco Internet
- APN: prepay.tesco-mobile.com
- Proxy: 66.209.11.33
- Port: 8080
- Username: tescowap
- Password: password
- Server:
- MMSC: http://mmsc.mms.o2.co.uk:8002
- MMS proxy: 193.113.200.195
- MMS port:8080
- Authentication type: PAP
How do I set up my APN settings for Tesco mobile?
When setting up your APN on your mobile, your Wifi should be turned off when completing the process;
On Android
Step 1. Go to ‘Settings’
Step 2. Select ‘More’
Step 3. Choose ‘Mobile Networks’
Step 4. Click on ‘Access Point Names’
Step 5. Choose ‘Menu’
Step 6. Insert the APN settings for Tesco mobile
Step 7. Save the information and exit
On iPhone
Step 1. Select ‘Settings; on your home screen
Step 2. Choose ‘Cellular Data’ or ‘Mobile Data’
Step 3. Select ‘Data Network’
Step 4. Click on ‘APN’
Step 5. Insert the APN settings for Tesco mobile
Setting up your APN is now complete.
Tesco Mobile Data Roaming not Working
Tesco Mobile offers free roaming in Europe, and charge per MB when you are using your mobile network internationally.
Apart from every EU country, there are quite a few other countries that are included;
- Austria
- Azores
- Belgium
- Bulgaria
- Canary Islands
- Croatia
- Republic of Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- French Guyana
- Germany
- Gibraltar
- Greece
- Guadeloupe
- Guernsey
- Hungary
- Iceland
- Ireland (Republic of)
- Isle of Man
- Jersey
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Madeira
- Malta
- Martinique
- Mayotte
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Reunion
- Romania
- San Marino
- Slovakia
- Slovenia
- Spain
- St. Martin
- St. Barts
- Sweden
- Switzerland
- Vatican City
You can first check to see how much they would charge you by using this link or by taking a look on their mobile app.
Why is my Tesco mobile roaming not working?
Tesco Mobile can identify when you have left the UK and operating your phone abroad by automatically sending through a message confirming the charges for the country that you are in.
If your Tesco mobile roaming is not working, it may be due to;
- Your monthly allowance is finished
- The safety buffer activated for your mobile data usage is set too low
- Your mobile device didn’t automatically pick up the new network
In some instances, leaving your Bluetooth on while you’re trying to connect can sometimes interfere with picking up the right network for your location, so turning this off may in fact fix the issue.
You can keep track of your balances by dialing 282 or by messaging BALANCE to 2112 which will be free from your Tesco mobile.
How to Activate my Tesco Roaming Data
You should not have to activate your roaming data with Tesco mobile as this is done for you by Tesco mobile, although, you may have to do this manually if the new network is not automatically picked up.
On Android
Step 1. Select ‘Settings’
Step 2. Click on ‘Connections’
Step 3. Choose ‘Mobile Networks’
Step 3. You should see ‘Data Roaming’ and can switch it on
On iPhone
Step 1. Find ‘Settings’
Step 2. Click on your Mobile Data Options
Step 3. Switch your Data Roaming on
The manual setup of your Tesco mobile roaming is now complete.
Note, you may need to increase your safety buffer or purchase more data with Tesco mobile.
Conclusion
If you enjoy doing your grocery shopping at Tesco, having Tesco as your mobile data network may just be the sweetest treat.
When you are experiencing issues with your Tesco mobile, remember to keep in mind the O2 infrastructure is what you’re using, so if they’re experiencing an outage, you will too.
For peace of mind, the customer service number is 0345 301 4455, and their operating hours are;
- Monday – Friday, 8am – 9pm
- Saturday, 8am – 8pm
- Sunday, 10am – 6pm
We hope this guide has equipped you with enough information and steps to help you sort out your Tesco mobile data not working as quickly as you possibly can.
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