The Xbox Series X is one of the most popular gaming consoles on the market. However, some users have reported experiencing Error Code 0x87e00013 when trying to use it. This can be a major inconvenience and can prevent you from using your console properly.
The issue not only occurs when trying to play on your console, even PC users incorporating Xbox game passes are complaining of the same issue when trying to launch or update their games. Many of the affected gamers complain that it’s a common issue especially when they try to launch “gear 5” on Xbox game pass.
Luckily, there are a few things you can do to try to fix the problem. In this article, we will provide a comprehensive guide on how to fix Error Code 0x87e00013 on the Xbox Series X.
What causes error code 0x87e00013?
Error code 0x87e00013 is caused by various factors which include: software bugs in the game you are trying to launch, issues with the Xbox app itself, unnecessarily stored cache, or the gaming service on your device not running or has been corrupted. Each is explained below.
How to fix error code 0x87e00013
There are various solutions to try and solve error code 0x87e00013. Go through the list to find out which works for you.
1. Restart your device.
It is recommended that you first try and restart your pc before trying any of the other fixes. The problem may simply have been caused by an interrupter boot that caused some of the apps not to be loaded up properly. If this does not work, go ahead and try one of the other solutions below.
2. Fix Xbox app by either resetting or reinstalling it.
One of the main causes of the may errors that emerge when using your Xbox game pass may be caused by glitches in your Xbox app and unless you are some kind of tech genius or developer, it may be really hard diagnosing the issue. The simplest fix would be to either restart or reset your app.
There are a few ways to troubleshoot problems you might be experiencing with the Xbox app on your computer.
To start, go to settings and locate the apps and features option. On the left side of your screen scroll down to the bottom of the screen and locate the Xbox app by Microsoft Corporation here. Click on the three dots next to the Xbox app and select advanced options.
On this screen, scroll down in the reset section and locate the repair button. If this does not solve the issue, go back and hit the uninstall button. Once this is done, restart your computer and reinstall the Xbox app.
If you are still experiencing problems, try running the Xbox app as administrator. To do this, right-click on the Xbox app icon and select run as administrator. If this does not work, you might need to uninstall and reinstall the Xbox app again.
3. Gaming services error
The only way to fix gaming services is by reinstalling the service altogether. The service may at one time be corrupted may be from a virus infection or it may just have crushed. To reinstall it simply:
Launch PowerShell as admin. To do this, simply press Winkey + x and select Windows PowerShell (Admin). Hit yes when the UAC prompt appears. You should then run the following codes sequentially hitting enter after each code.
Note: let each code run completely before executing the next.
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse
Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse
You should then restart your pc before executing this other code on PowerShell again with admin privileges.
4. Microsoft store reset
If you have successfully reset the gaming service but still come across the same error code, try resetting the Microsoft store as well. To do this simply:
Launch command prompt with admin privileges. Now simply type “WSReset.exe”, and execute it by hitting enter.
Wait for the code to run after which it will launch the Microsoft store if the process was successful. Finally, reboot your pc and try relaunching your game.
5. Storage problems
The error code might simply arise because your device does not have the required amount of storage to launch the game. This is especially an issue when trying to launch Gears 5 as it requires at least 80GB of memory to properly work. This may be caused by temporary files and unnecessary stored cache. To solve this simply launch the windows disk cleanup tool.
Simply press Winkey + s and search for cleanmgr. On the app, select drive c and hit next. The tool then goes ahead and calculates the total amount you will be able to clean. Select all the checkboxes apart from the download file.
You can then select the cleanup system files button below the checkboxes and hit ok. Wait for a while as the scan completes. Now reselect drive c and select all the checkboxes apart from downloads and hit okay. Wait for some time as the tool cleans your drive.
Go ahead and restart your pc
Alternatively, you can just store the game on an external device. This will free up some storage space in your internal drive and help solve the storage issue.
- Uninstall the game from your internal device. Make sure to clear up all remaining system files.
- Insert the desired external storage device.
- next, you simply download the game again to your external device.
Note: do not remove the external drive before the download is complete.
6. Reinstalling the game
The code may also arise if there was a problem while installing the game that keeps producing the error code. The app may have corrupted itself during installation and may need to be reinstalled. Just uninstall the app from your device and re-download it again.
Note: after the uninstall, make sure you restart your device.
7. Restore your system to a previous version
If at one point your games played flawlessly without errors it means that the system may have undergone some changes without you noticing it. This may have some problems running some of the features you have installed. To fix this simply restore your pc to a previous version before the moment you began experiencing the said problems.
To do this simply, press Winkey + s and search for “Create a restore Point”. Go to the System Protection tab and click System Restore. You can then simply follow the instructions to restore windows to its previous version.
8. Reset windows
Resetting windows should be the last alternative if none of the above steps work and you desperately want that game to work. This is because the action will restore your device to as it were when it came from the factory meaning you will lose every single piece of data you had on your device. Before attempting this please make sure you had backed up all your data to an external drive for safekeeping. You can then follow the following steps to reset windows.
- Open settings and navigate to update and security.
- on the left side, select recovery.
- You should then select get started on the reset this pc part.
- You should then follow the onscreen instructions to reset your device.
- You can then try downloading everything again to see if the issue is solved.
The last thing anybody would want is to be met by an error code when attempting to launch their favorite game. However, most error codes just like this have various methods to solve and fix them. Try the above simple fix for the error code 0x87e00013 and enjoy your favorite game in peace.